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TO GR..........grrrrrr

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 6 Apr 2013 17:19

Clearing your browser cache is important and it can help web pages to load more quickly. So, yes, it is good practice to do this on a regular basis.

The 'dreaded ggggrrrr....error message' is s different matter altogether and is most likely to be a problem at the GR end, when the system times out because it is taking too long to process the action you have asked it to do.

Please do refer to the thread on the Suggestions Board add details of the instances where you are experiencing these messages.

Cynthia

Cynthia Report 6 Apr 2013 13:15

May be worthwhile looking at the Suggestions page....


http://www.genesreunited.co.za/boards/board/suggestions/thread/1319661


It's interesting that there is no response from The Team. :-S

LilyL

LilyL Report 6 Apr 2013 11:56

Well! I've complained - twice, and I know others have too,! so to say that this is the first complaint is blatently not true!! The advice here is roughly what I was given, and not at all helpful! If it really can't be sorted, I for one shall not be renewing.

Porkie_Pie

Porkie_Pie Report 6 Apr 2013 10:46

"We have had no other complaints" ye right pull the other one it's got bells on

There's even threads on the Suggestions board about the dreaded Error and has been for at least the last 9 months

Roy

Mel Fairy Godmother

Mel Fairy Godmother Report 6 Apr 2013 10:40

This is what I wrote to GR.

I am having trouble posting on my thread which I have had for many years now.

When I try to submit a post I keep getting the dreaded Error page and when I finally get to the thread I find it has been posted. If I hit submit a couple of times the post comes up a couple of times.

This has been going on now for some weeks and is very annoying.

This morning when I tried to log in in my favorites it said this site is not available now on a white page. I had to turn my pc off and start all over again and get into the site by googling Genes Reunited. Read the latest posts on my thread tried to post and boom the Error page.

A very cheesed off Mel..............

This was their reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Mel,

I am ever so sorry to hear the problems you have been experiencing whilst trying to post a message on your thread.

This is the first report we have had of this.

Please could you try clearing your cache? This eliminates saved internet files on your system. Depending on how many cached files you have stored on your computer, doing this can speed up your system slightly. Cached files will soon accumulate though, so it's important to clear your cache often.

This link should help:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If this does not help, please let me know.


Kind Regards,


Alex Brett
Genes Reunited Support Team


What do they mean by "This is the first report we have had of this" !!!!!!!!!

+++DetEcTive+++

+++DetEcTive+++ Report 6 Apr 2013 10:37

That's what we use, so it may not be that causing the problem :-0

~`*`Jude`*`~

~`*`Jude`*`~ Report 6 Apr 2013 10:30

l'm with Firefox,, so far thats been a good move, but will look into it.

jude :-)

+++DetEcTive+++

+++DetEcTive+++ Report 6 Apr 2013 10:04

I only have trouble on the long running threads or those with many pages.

Those aside, could it be something to do with the browser or operating system you use?

LaGooner

LaGooner Report 6 Apr 2013 09:41

I am fed up with it too so I don't use the site as often as I used to :-| :-|

LilyL

LilyL Report 6 Apr 2013 09:26

I agree Jude, I'ts infuriating and been going on for far too long. I've got to the pitch now, after having complained to Genes and getting nowhere, of not renewing my subscription when it comes up. I just can't be bothered to struggle with it anymore!!

~`*`Jude`*`~

~`*`Jude`*`~ Report 6 Apr 2013 09:17

Please please can you sort out the ERROR message l get almost every time l try to post a message. Its really getting to me now and l know other get the same problem.

Thank you

jude :-)