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Community Manager

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ProfilePosted byOptionsPost Date

Community

Community Advisor Report 10 Apr 2013 13:51

Hi Everyone,

I’m Natasha and I’ve worked at Genes for 2 ½ years and have a keen personal interest in family history. You may have met me before if you have visited one of the family history events we run throughout the year!

I wanted to let you know that I have recently taken on a new position within Genes Reunited as Community Manager. This is a brand new role, we have never had a Community Manager before, so this will be a learning process for us all. My main aim will be to make sure that people are getting the most out of the boards and the thriving online community Genes has to offer. I will be listening to your suggestions, and making recommendations to the Product team for new features and changes that apply to the boards.

I will not be acting as a full time moderator to the boards but I’ll be there to offer some extra support and guidance as to how the boards should be used. You should feel free to PM me and I will do my best to answer your questions and queries when I can but please be patient as I will be fitting this role around other work I have. We still encourage people to contact customer support directly if they are having difficulties with the site or their account.

Looking forward to working with you all,

Natasha

~`*`Jude`*`~

~`*`Jude`*`~ Report 10 Apr 2013 14:03

Hello Natasha.....nice to meet you:)

Will you have any authority with RR' ing...posts being reported and remved??

jude :-)

Community

Community Advisor Report 10 Apr 2013 14:10

Hi Jude,

This will still go through Customer Support but if there is a particular case you would like me to look into then please feel free to message me.

Natasha

Guinevere

Guinevere Report 10 Apr 2013 14:11

Welcome, Natasha.

I hope you enjoy your new role.

Gwynne

OneFootInTheGrave

OneFootInTheGrave Report 10 Apr 2013 14:12

Welcome to your new role Natasha,

One thing I have noticed is that some members, I am one of them, have political or religious views that we like to debate.

However some members like to avoid these topics, so maybe we could have a Political Chat Board and a Religious Chat Board, thereby segregating these from the General Chat Board.

Best Wishes

Community

Community Advisor Report 10 Apr 2013 14:14

Thanks Gwynne :)

Community

Community Advisor Report 10 Apr 2013 14:17

Hi OneFootInTheGrave,

Thanks for the suggestion of alternative boards - as with ideas on the Suggestion Board - I will make sure that these are passed onto the Genes Team.

~`*`Jude`*`~

~`*`Jude`*`~ Report 10 Apr 2013 14:18

Thank you Natasha:)

jude

AnninGlos

AnninGlos Report 10 Apr 2013 14:37

Welcome Natasha, I hope that you enjoy your new role.

Paula+

Paula+ Report 10 Apr 2013 14:58

Hello Natasha, Wishing you the very best of luck, I hope you enjoy your new role

Paula

DIZZI

DIZZI Report 10 Apr 2013 15:09

HI AND WELCOME


ARE YOU SURE YOU WANT THE JOB,,,,,,,,,,,
I HAVE HEARD HERBAL REMEDYS ARE
GOOD FOR STRESS,,YOU MAY THINK ABOUT
BULK BUYING,,,,,,,,,,,,,,,ONLY JOKING
GOOD LUCK
DIZZ

vera2010

vera2010 Report 10 Apr 2013 15:13

Welcome Natasha.

Vera

RolloTheRed

RolloTheRed Report 10 Apr 2013 16:33

If your first post follows GRU form then we shall not hear from you again for a month or so at which time you will announce that all the helpers will be happy to do free research for a dozen happy winners from Facebook ... after which silence will resume.

I suppose things might change.

Where is your avatar ?

Community

Community Advisor Report 10 Apr 2013 17:38

Hi RolloTheRed,

The Community Manager is a new role and although it is part of a larger role I do indeed to dip in and out of the boards every day during office hours. You can also PM me any questions you have.

The avatar is coming soon...

Kay????

Kay???? Report 10 Apr 2013 18:03

Hello Natasha,

Welcome,and we'd be most happy to see you on the boards as and when time allows and you're nerves have hardened some. :-D.

Look forward to any new news that you pass on.


PS,When are we going to know the new package names and whos won a prize.?

Mauatthecoast

Mauatthecoast Report 10 Apr 2013 18:11

Hi Natasha and welcome :-D
Hope you'll be happy in your new role.

Mau

Rambling Rose

Rambling Rose Report 10 Apr 2013 18:18

Hello Natasha, I hope you find the new role....interesting! lol,

It will be good if you are able to sometimes pop into the suggestions board if only to confirm that posts there are still being read :-)

Also if I might suggest here that attention be paid to the many queries on the FB page, where a quick response from staff could well lead to new paying customers.

Good luck!

 Sue In Yorkshire.

Sue In Yorkshire. Report 10 Apr 2013 18:18

Hi Natasha,
Welcome to the MAD HOUSE.
You willsee in a few weeks time why we call it the mad house. :-D :-D

ButtercupFields

ButtercupFields Report 10 Apr 2013 18:19

Welcome Natasha :-)

StrayKitten

StrayKitten Report 10 Apr 2013 18:19

welcome to the board and good luck in your new role, i think your guna need it ;-)

x