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Community Manager

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ProfilePosted byOptionsPost Date


Genes Advisor Report 2 Dec 2013 11:46

Hi Merlin,

We are looking in to the loading time of the ads.



Merlin Report 2 Dec 2013 14:05

Thank you,it seems to take ages and ruins the site.**M**,

Community Manager

Community Manager Advisor Report 2 Dec 2013 17:52

Hi Merlin,

Can I ask which browser you are using? Are you using Internet Explorer?




SylviaInCanada Report 2 Dec 2013 19:07

oh lord ............

NOT, please, the usual "which browser are you using" !!!!!!!!!!!!!

That's is ALWAYS the excuse!

I do wish you'd find another reason rather than always blaming us, the members.

FYI, and for what it is worth ....................

I use Firefox ....................... and the ads are slow to load, maybe not slow enough for me to constantly complain to GR, but slower than on most other sites.

I also use Ad Blocker, which restricts the number of ads I get :-D


Kense Report 2 Dec 2013 19:37

It may seem irritating to be asked about your browser but the fact is each browser is different and behaves differently.

In particular there have been problems on GR recently which seem to involve IE8 which is the latest you can use with Windows XP, and the recent release of IE 11 has caused error 503 reports.

As has been said elsewhere, some sites can afford to cater for most browsers but others have to limit the browser functions that they use.


SylviaInCanada Report 2 Dec 2013 19:46


Yes, I know that .......... I've seen all the complaints on here about people having trouble with IE in its various incarnations. I myself gave up using IE because of this site.

However, it does seem to me that the 3 most popular browsers that I've seen mentioned by members are IE, Firefox and Chrome

so why can't GR work with those 3????

Instead, we are told, and on occasion almost ordered, to use Chrome

I just find it extremely frustrating that almost 10 years after I joined GR, I am STILL seeing the question "which browser and server are you using?"!


Kense Report 2 Dec 2013 19:50

Another point is that if you contact support by the link in FAQ Feedback you don't need to specify your browser and OS as that is automatically sent.


Merlin Report 3 Dec 2013 13:21

Its Microsoft and its been cleaned,the Problem is yours and yours alone,please stop making excuses for your failures. Perhaps if you dressed your Tec People in "Speedos" they may work faster and get it right for once. :-( :-( :-D


Merlin Report 19 Dec 2013 13:16

You still have,nt got the message have you,today I spent a couple of hours sending Emails all over the world,ordered things on line and sent a few Ecards,everything worked perfectly,no slow speeds etc. then I came on here,its really pathetic the service given by you to your customers.Perhaps as a Christmas Present to all of us you would contact"Brightsolid" to Employ some one with a"Bright Idea" as to how to run GR Competently for the benifit of its customers Not your Advertisers. :-( :-( :-( :-(.Ps. Have a Nice Christmas.**M**.

Community Manager

Community Manager Advisor Report 19 Dec 2013 13:53

Hi Merlin

I've contacted our ad server would cannot see any lag in the ad loading times. Tech here are also checking why the load times are being affected. Please bear with us, we are looking in to this one.




Merlin Report 19 Dec 2013 14:05

Thank you Shelley, It never used to be a problem ,but since they have added things and fiddled with it its got progressively worse.Regards **M**.


OneFootInTheGrave Report 20 Dec 2013 08:56

Shelley, in view of the fiasco last year over Christmas & New Year, can you tell all the techies to remember, if it works it does not need fixed - so no tinkering over the festive period ;-)

Wishing all at GR "A Merry Christmas & A Happy New Year"

Community Manager

Community Manager Advisor Report 23 Dec 2013 11:28

Hi OneFootInTheGrave,

No problem. There will be no tinkering.

Have a lovely Christmas!


Tenerife Sun

Tenerife Sun Report 4 Jan 2014 05:25

Hi Shelly

Please will you explain in plain English the reasons for the difference in the price paid by a standard member who has been with GR for more than ten years and is on continuous membership paying £15.96 per annum and a similar member with only four years membership who is paying only £7.96

I would appreciate it if you do not insult my intelligence by glossing over or evading this question and that you do actually address and answer my query truthfully giving a full explanation.

In your view is this difference in price between members given the exact same service fair?

This message is also posted on Genealogy Chat in the hopes that you will see and answer one of them.


Community Manager

Community Manager Advisor Report 8 Jan 2014 13:53

Hi Wendy,

Customers are receiving varying prices due to offers and discounts which have been launched. We understand, due to timings, that members may have different renewal prices.

Any members who have queries regarding their renewal price, please can we ask you to contact who will be able to look in to each case individually.




Island Report 8 Jan 2014 14:40

What offers and discounts???

Tenerife Sun

Tenerife Sun Report 8 Jan 2014 15:40

Hi Shelley

Thank you for replying.

I take it from your comments that some members have been lucky enough to receive offers or discounts for half price memberships, because that is what is happening.

Having read the thread all the way through I think this I highly unlikely and it is just another excuse to avoid the situation.


Community Manager

Community Manager Advisor Report 8 Jan 2014 17:02

Hi Island and Wendy,

If you have been emailed a different renewal price we can look in to this for you, please send details to the support team. We are not trying to avoid the situation.




JoyDean Report 8 Jan 2014 17:18

Shelley, your response totally differs from that of Estelle's last year.


Island Report 8 Jan 2014 17:58

Oh dear Shelley, you are really not up to speed with this ongoing fiasco are you?

GR has not been charging the same subs for the same deals for years and has been sidestepping the issue whenever a member questions this.

You need to be transparent about charges not asking members to email you.
Same deal, same fee and IF you are offering discounts make it clear on the site.

Don't give the 'value for money' baloney - be consistent, fair and open about it

I will not be emailing you, I would rather this issue was discussed where everyone can see it and join in.