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Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
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  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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ProfilePosted byOptionsPost Date

Community Manager

Community Manager Advisor Report 19 Dec 2013 14:01

Hi Everyone,

Some of you have been experiencing problems accessing the website using the latest version of Internet Explorer. This issue has now been resolved.

We appreciate your patience during this time.




Ron2 Report 19 Dec 2013 20:20

Yup. Working fine now


Harswell Report 19 Dec 2013 22:03

After more than 4months of having problems , I have decided to end my subscription.
The site seems to work now, but for how much longer?


George Report 20 Dec 2013 09:24

Did you have to get an outside company to fix the problem, because it would seem that over the last year and all the problems there has been your so called tech guy couldn't keep the site running smoothl.



JustJohn Report 21 Dec 2013 15:42

Quite a good team at Genes, though probably badly stretched. But this tech (so called) support has been so awful for so long.

Hopefully the new CEO will address this weak area as a matter of urgency.


Merlin Report 22 Dec 2013 13:50

There are still problems with the adds arriving slow, Perhaps you should Change your Server Like others do when having problems. :-(


PricklyHolly Report 22 Dec 2013 14:44

Or..........appoint Merlin as the new Tech Guy!!


Community Manager

Community Manager Advisor Report 23 Dec 2013 11:25

Hi Harswell -

We're sorry to hear that. If there are any issues which you are experiencing please contact me. We want to ensure that you have a smooth experience on Genes Reunited.




Merlin Report 23 Dec 2013 14:47

Perhaps if you could just Sincronize the adverts with GR. it would help.It seems your Server who does your Adverts is not serving you well,which in turn makes it that you are not serving your PAYING customers well.Perhaps you should tell them "Shape up or Ship Out" Time for you to Take out an Action Plan as the saying goes. :-(


Bobtanian Report 25 Dec 2013 20:06

I was having trouble and was advised? to unistall Ie 11.......
however I made a hash of it and seem to have deleted IE explorer altogether

so I have resorted to google chrome, but am being besieged by adverts and offers and surveys which seem to pop out of the genes pages at random........

any suggestions, please

BTW, my battery(laptop) is on the blink and have a new one on order.....



GeeJayDubya Report 27 Dec 2013 21:34

what do you expect from google chrome?
No problems with firefox. suggest you try firefox..


Bobtanian Report 28 Dec 2013 12:11

Roger dat, Geoff

I didn't know WHAT to expect, to be honest..........
I HAD heard of disrespectful comments of G Chr, but hadnt experienced it myself, but as they say "a drowning man and clutching at straws???"

thanks anyway...

Community Manager

Community Manager Advisor Report 31 Dec 2013 12:07

Hi Everyone -

We are looking at the adverts which are served on the website, just to keep you informed.




David Report 4 Jan 2014 12:58

I think I have bing or hp server.

I can get on GR easily but I get every ones advertisements,to my annoyance.

I no sooner close them and they come straight back.

Sometimes there is a black box area before the advertisement appears

What do you recommend?


Tony Report 4 Jan 2014 18:37

What a pathetic site this is. I wished I never renewed my subscription.


Island Report 4 Jan 2014 18:46

It is certainly on a go slow again, with the usual trimmings.

Losing the will to log on. :-\


PricklyHolly Report 5 Jan 2014 00:40

It is taking ages to flip from board to board...........and then when you do finally get to post, it duplicates your post at least twice.

Just take at a look at all the duplicate posts on the FA board over the last two days.

:-( :-(


David Report 5 Jan 2014 12:17

Not only is the site slow but I'm getting words in red red and underlined like hyperlinks! What's all that about?


Sheelagh Report 6 Jan 2014 00:22

Same thing here. Really slow overall and it seems you have to wait for that flaming drop down ad at the top right of the screen every time before you can do anything else. It's a waste of time on here, and it's a waste of my money. Why are we paying for a product we can hardly use?


Joy Kentish Maid

Joy Kentish Maid Report 6 Jan 2014 08:49

Appallingly slow which can put one off visiting the site.