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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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ProfilePosted byOptionsPost Date

eRRolSheep

eRRolSheep Report 6 Jan 2014 10:16

David - you may be referring to what are known as "vibrant ads". They are a pain but they can be turned off easily if you want. I can post a way to do it later when I get back in.

David

David Report 6 Jan 2014 10:35


and the random words in red letters double under lined?

eRRolSheep

eRRolSheep Report 6 Jan 2014 10:43

What happens when you hover your cursor over them (without clicking)?

Mersey

Mersey Report 8 Jan 2014 09:53

Come on Genes the system is very slow at the moment, and the error message
is always around (For some of us, not all) :-)

Community Manager

Community Manager Advisor Report 8 Jan 2014 09:59

Hi Everyone,

The tech team have looked in to the site speed issue which you are experiencing and have found no technical issues. The website has been busier over the Christmas period, this can cause the site to slow down.

Please email [email protected] if you continue to experience slow load times.

Regards,

Shelley

VIVinHERTS

VIVinHERTS Report 8 Jan 2014 19:29

But it isn't Christmas now is it?

Community Manager

Community Manager Advisor Report 13 Jan 2014 16:28

Hi David,

We hope to update you soon. The new tree, which allows you to build more than one tree and upload multiple GEDCOMs, is currently being worked on.

Regards,

Shelley

GeeJayDubya

GeeJayDubya Report 14 Jan 2014 22:53

I use Firefox and don't have the problems you all seem to be facing. With Virgin broadband I always have a banner ad at the top of the page, but have never had drop-down ad.

If the problem was with the GR server, wouldn't I have the same problems?

Change you ISP and browser.

Kense

Kense Report 15 Jan 2014 14:47

GeeJayDubya, the problem was a particular slowness that occurred about a week ago. It was particularly bad for the more prolific posters i.e. those with over 10,000 posts to their credit.

Certainly the site is slower to access than it used to be and the fact that you have to wait for the advert to display is especially galling. However I don't find it worse than other large sites.

LadyScozz

LadyScozz Report 25 Jan 2014 06:30

gawd, not another "new" tree.

I hope it's better than the one we have now, I really don't like it.

will something be done about the SAVE button? I have to reduce to about 60% (after I've added details) to find the SAVE button. Annoying. :-(

Community Manager

Community Manager Advisor Report 28 Jan 2014 13:10

Hi LadyScozz,

This has been noted.

Regards

Shelley

Sylvia

Sylvia Report 28 Jan 2014 15:39

I am having real problems with GR at the moment. Is very slow and times out so often I am being put off using it. I use Google but flip between there and Bing otherwise I never get to the site.

Community Manager

Community Manager Advisor Report 30 Jan 2014 18:42

Hi Sylvia,

Could you contact [email protected] and the team will look in to this for you.

Regards

Shelley