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Effie

Effie Report 24 Jan 2017 00:09

Hi I am to inform you that I am not able to do my family tree as it will not let me save at the bottom, I hope you understand what I mean. When I fill in the descriptions of my family it will not come up to let me click save on the bottom right hand corner, could you please help to get that part sorted for me please.

Thanking you
Effie Ott

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 24 Jan 2017 00:12

No one on here can help you Effie ,you need to contact genes support

Email. [email protected]

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Kense

Kense Report 24 Jan 2017 08:12

Have a look at this thread it may be the same problem:
http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1364253

PricklyHolly

PricklyHolly Report 24 Jan 2017 08:57

Not sure if it's the same problem but........when i had my tree on here, i used to have to "Zoom Out" in order to see the "Save Button" at the bottom of the page.

PM sent to Effie.

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

JemimaFawr

JemimaFawr Report 24 Jan 2017 23:38

Yes, as PricklyHolly has described, that's what happened to me.

I switched browser from Internet Explorer to Google Chrome to access GR which sorted the problem.

Other alternative is as Prickles has said ... Zoom out and you should be able to access the save button.