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BUG: Keep having to login

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ProfilePosted byOptionsPost Date

JaneyCanuck

JaneyCanuck Report 11 Jun 2011 00:01

Listen, guys.

The problems are constant, randomly changing and neverending.

One portal works, another doesn't, then it's the other way around ...
One board can be accessed, another can't, then none can ...

I'm seeing no point in continuing to ramble on about the many wondrous variations of these problems. Is anybody else?

They know about the problems. They told me so in their email.

They are refusing to communicate with their paying customers in any reasonable way -- not by putting us all to work to see whether this works or that works, not by thanking us for our patience if we manage to get an email through to them, but by giving notice on the website to customers trying to use it, that there are problems, and offering advice for dealing with them if that is possible until they are fixed, and giving a reasonable estimate of when the fix will happen.

The site is broken, it is supposedly undergoing maintenance to try to fix it (oh look! it's Friday night!), and there are no notices on the site, no responses to the constant stream of threads about problems, a big fat zero nothing from this company about the fact that its paying customers are not getting the service they are paying for.

EMAIL THEM. Email them repeatedly. Demand that the management MANAGE the &%$# website. And demand an extension of your subscription as compensation for the denial of the service you have paid for.

That's what I'm doing. And it's what I've suggested in my
WILL YOU INFORM YOUR CUSTOMERS PLEASE???
post on this board ...

FannyByGaslight

FannyByGaslight Report 11 Jun 2011 10:00

Why are we waiting,oh why are we STILL waiting.....

Can log in to UK now,but that is IT...I will soon be dreaming of the "maintenance"page as I see it so often.....

Joy Kentish Maid

Joy Kentish Maid Report 11 Jun 2011 10:39

Today:

"Can anyone confirm that they have experienced the "login again" page when using the .co.za site?" - yes.

On any version of the site, if you are faced with the login screen, what happens if you ignore it, and then click on the Genes logo to take you back to the home page. Does this refresh your member status in the top right above the menu?" - no.

TootyFruity

TootyFruity Report 11 Jun 2011 11:46

I have just had to log in, pressed community and GR Logo still had to log in. I am using za portal

To be perfectly honest this is just the least of the problems being experienced by members and it is now getting very annoying with the catalogue of what is not working.

You are a subscription site and we pay good money to use it. You are supposed to provide us with a workable site that does not give error messages when navigating around it.

To say customer service is lacking is an understatement. Every subscribed member should have received an email about the problems being experienced and an apology for the delay. This is not Phil Moir's job and yet he has walked an extra mile for members, especially when sorting out Derek's thread as well as others. This should be down to the customer service team. They should be supporting him whilst he gets on and does his job.

If this continues then I will expect either a refund of the time I have been unable to use the site or an extension on my membership.

Please get it sorted ASAP

SylviaInCanada

SylviaInCanada Report 11 Jun 2011 21:58

an extension of memebrship because of problems with the site would not be setting a new trend for GR


I joined in April 2004, but my membership now runs from June to June ...................... it was extended by 2 months several years ago because there I had been having major problems with the site.




sylvia

AuntySherlock

AuntySherlock Report 12 Jun 2011 07:21

Just found out a sure fire way of having to log into the site.

Don't try this at home, unless you're like me, daft!!

Overload the power board. Let me see six plug holes and six plugs all in and switched on.

Zzzzzzapppp!!! Instant off. And log in required to each site which was open at time of stupidity.

Oh I do find glorious ways to entertain myself on a freezing cold winter's afternoon!!!

Chris Ho :)

Chris Ho :) Report 12 Jun 2011 07:47

Sorry


We are performing some essential maintenance on Genes Reunited, we apologise for any inconvenience caused.



The Genes Reunited Team


What!!, at 7.20am Sunday morning UK, I don't believe it...

For goodness sake Genes get in some Outside Technical help, close the bloomin' site for a day if you have to, (announce it first, on all Boards!) and get this fixed, and stop introducing new things until you've done so, at the moment it's nothing more than a joke!.

You can't make a silk purse out of a sows ear! (however old fashioned that sounds)

You told us at WDYTYA Olympia that new changes were afoot, well if this is them, not impressed, all we want is a proper running genealogical website, what we pay for.

So hoping for not another week of this...One only has so much tolerance and patience level, and I'm afraid mine has reached the "blowing stack" stage.

Chris :)

Joy Kentish Maid

Joy Kentish Maid Report 12 Jun 2011 08:58

Had to sign in, using http://www.genesreunited.co.za/.

Have attempted to change my email address several times, but site is refusing to save it; sent email yesterday about this to support@genesreunited.co.uk with request read receipt, acknowledgement of which was received from support@friendsreunited.co.uk.
Tried again to change my email address today and was signed out during the process.

AuntySherlock

AuntySherlock Report 13 Jun 2011 22:34

Had to use the back button to return to GR. Did you know they are performing maintenance this morning Oz time.

Also problems with Ancestry this morning. Being very selective in what it allows you to see, and then needs you to subscribe.

Good thing I have to go to work!!

Sally

Sally Report 13 Jun 2011 23:02

it is happening to me plus this evening i was trying to reply to two pleaple that had helped me on athread there was no add reply box then i had to log in again an d tried again the reply box was there

give me strength

sally w

Jane

Jane Report 14 Jun 2011 08:58

Another problem today !!!

234 messages from Genes Reunited in my Inbox !!!!!

FannyByGaslight

FannyByGaslight Report 14 Jun 2011 13:00

Re notifications from GR for watched threads

Go to....My watched threads........Click on it and then untick all the the little boxes on the right and the one at the top of the column....I did that a few weeks ago and have had no more humungous amounts of mail from GR.....

If I click anything to add to my "watched threads"now I always make sure the green ticks are not there and if so I untick them ALL again....Seems to work at the mo,but who knows with this place...!

AuntySherlock

AuntySherlock Report 14 Jun 2011 22:08

What is happening on the finding ancestors board. There are threads some of which are quite old which have the requested for review notice on them.

Is this real or is there a problem. Would not think there was anything wrong with the content of the threads.

Jane

Jane Report 16 Jun 2011 11:07

The 234 messages from GR in my inbox were all the same message not different ones.

Today I notices on the Home Page if you hover your mouse over "Community" the advert is in the way of everything else.

Still having to log in every few minutes too !!

AuntySherlock

AuntySherlock Report 17 Jun 2011 07:38

Puff, puff, puff. Phew!! I made it. I am here.

Couldn't enter through my desktop icon. GR are doing maintenance and asked for my patience.

So I entered through Google. Ha, didn't even need to log in either.

Me impatient........ Never!!!

Jane

Jane Report 17 Jun 2011 17:46

Is everyone else still having trouble or is it just me ?


Have logged in at least 10 times today

TootyFruity

TootyFruity Report 17 Jun 2011 23:18

I have waited all day to post this cos I didn't want to tempt fate :-D :-D

I have not had to log in today using co.za. I haven't tried the other portals

Jane

Jane Report 21 Jun 2011 11:48

Still having to log in, that must be 3 weeks by now !!!!!!

Jane

Jane Report 23 Jun 2011 16:31

Nudge !

Still having problems. Anyone else still having to log in all the time ?

AnninGlos

AnninGlos Report 23 Jun 2011 17:52

Not all the time no but, even though I was logged in to the boards, I had an e mail re a PM and when I tried to access it from my e mail I had to log in. (But I was already logged in it doesn't make sense.)