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BUG: Keep having to login

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ProfilePosted byOptionsPost Date


TootyFruity Report 25 Jun 2011 16:48

I am having to log in again too.:-( I had a couple of days of not logging in but today back to first base.

Unfortunately Phil your suggested solution never worked and as it is a bit of a faff will just log in in future


TootyFruity Report 25 Jun 2011 16:43

I am having to log in again too. I had a couple of days of not logging in but today back to first base.

Unfortunately Phil you suggested solution never worked and as it is a bit of a faff so will just log in in future


AnninGlos Report 25 Jun 2011 12:47

Still not fixed then?? Logged in this morning, left the computer (did not log out or shut down) and had to log on when I came back on here. It put me straight into the gen board but then said 'log in to reply.


SylviaInCanada Report 24 Jun 2011 19:09

I have to log in to GR about 95% of the time after closing the site , and always after shutting down the computer.

I never used to do that, I was permanently logged in.

Plus it never remembers my password, even though I keep clicking and re-clicking that little box.

Fortunately, I have not yet experienced having to log in while on the site.



AnninGlos Report 24 Jun 2011 16:44

I have just realised that the ever present white envelope at the top of mine is no longer present. Thanks Phil if you fixed it. :-) :-) :-)


Persephone Report 24 Jun 2011 15:38

I have become accustomed to intermittent... it is a way of life on here now.. I too can be logged on and then a pm will come via e-mail and I will stupidly click the reply and then the request to log on comes up again. I just have to remember to slap myself and use the one I am already in and go to the message box.
But then sometimes it says there is a message there but it is tricking me cause there isn't.
If I do go to Messages, I can't go to in box or sent or contacts because as soon as I move the mouse down the drop down box disappears.... there it is and then there it isn't so I have to drag the mouse. Same with the boards.... have to drag the mouse down otherwise it is a case of oh no it's gorn.

I won't talk about my tree cause that's hopeless as well I will scroll the suggestion page and see who else is having problems.



AnninGlos Report 23 Jun 2011 21:35

Thanks Phil, as Joy says it is intermittent.

Joy Kentish Maid

Joy Kentish Maid Report 23 Jun 2011 19:45

Thank you, Phil. I am glad, in one way, that you have experienced this issue too ;-)

It is intermittent; sometimes I have to log in, sometimes I don't. :)


philmoir Advisor Report 23 Jun 2011 18:42

Everyone, we are still trying to investigating this as a major priority. We have a people from Genes team and technical staff from some of our sister sites and parent company, Bright Solid, looking into the issue. I am going to put up a blog post about the issue tomorrow with some advice, but I don't want you to think we are forgetting about you and this problem.

Our fullest apologies for the inconvenience. And yes I am experiencing the problem too now! It is frustrating. Phil

As a small suggestion (NOT a solution), if you are logged in and click on something and it asks you to login again (as opposed to entering your password - those pages are intended), then hit the back button and then press CTRL+F5 to refresh your page. I tried this today and my login details remained at the top of the page, I then tried the action again, and it did not ask me to log in the second time. I don't know if this will work for the moment but you can only try.


AnninGlos Report 23 Jun 2011 17:52

Not all the time no but, even though I was logged in to the boards, I had an e mail re a PM and when I tried to access it from my e mail I had to log in. (But I was already logged in it doesn't make sense.)


Jane Report 23 Jun 2011 16:31

Nudge !

Still having problems. Anyone else still having to log in all the time ?


Jane Report 21 Jun 2011 11:48

Still having to log in, that must be 3 weeks by now !!!!!!


TootyFruity Report 17 Jun 2011 23:18

I have waited all day to post this cos I didn't want to tempt fate :-D :-D

I have not had to log in today using I haven't tried the other portals


Jane Report 17 Jun 2011 17:46

Is everyone else still having trouble or is it just me ?

Have logged in at least 10 times today


AuntySherlock Report 17 Jun 2011 07:38

Puff, puff, puff. Phew!! I made it. I am here.

Couldn't enter through my desktop icon. GR are doing maintenance and asked for my patience.

So I entered through Google. Ha, didn't even need to log in either.

Me impatient........ Never!!!


Jane Report 16 Jun 2011 11:07

The 234 messages from GR in my inbox were all the same message not different ones.

Today I notices on the Home Page if you hover your mouse over "Community" the advert is in the way of everything else.

Still having to log in every few minutes too !!


AuntySherlock Report 14 Jun 2011 22:08

What is happening on the finding ancestors board. There are threads some of which are quite old which have the requested for review notice on them.

Is this real or is there a problem. Would not think there was anything wrong with the content of the threads.


FannyByGaslight Report 14 Jun 2011 13:00

Re notifications from GR for watched threads

Go to....My watched threads........Click on it and then untick all the the little boxes on the right and the one at the top of the column....I did that a few weeks ago and have had no more humungous amounts of mail from GR.....

If I click anything to add to my "watched threads"now I always make sure the green ticks are not there and if so I untick them ALL again....Seems to work at the mo,but who knows with this place...!


Jane Report 14 Jun 2011 08:58

Another problem today !!!

234 messages from Genes Reunited in my Inbox !!!!!


Sally Report 13 Jun 2011 23:02

it is happening to me plus this evening i was trying to reply to two pleaple that had helped me on athread there was no add reply box then i had to log in again an d tried again the reply box was there

give me strength

sally w