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BUG: Keep having to login

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 11 Feb 2012 09:33

I don't think that the problem with having to repeatedly log back that a handful of members are reporting has anything to do with the the particular browser that you are using. Browser incompatibility is more likely to result in web pages failing to display correctly, and with certain functions such as buttons, drop downs etc now working correctly.

Neither do I believe that is a problem that GR alone can solve. If it were a problem with GR's sofware also then the likelihood is that many more members would be having similar problems on a daily basis, which is not the case.

On the rare occasion that I do have to log in again when entering the GR site, I am taken directly to the log in page and my log in details have already been completed. All I have to do is click 'go' and I am in - hardly a big deal.

The fact that my details appear tel me that my browser is correctly remembering my log in and password. If you find that your details are not automatically filled in then the likelihood is that your browser is not set up correctly to remember passwords, or you have cleared them out, perhaps by running a cleanup or av program.

GR won't just log you off because someone there feels like being awkward, but it is possible that certain program updates may require users to log back in. However this is not going to be a daily occurrence.

Another reason why you loose your connection is because of dropouts with your internet connection and GR clocks you as having logged out. I have been having random dropouts this past week with my ISP and on one occasion I was required to log back in on regaining my connection.

Other than advise that you keep your PC OS and browsers up to date, I can't really see what more GR could do unless they are prepared to spend time investigating cases on an individual basis which may not even be possible unless someone comes round and sits in front of your PC.

The problem that Sylvia is reporting with error timeout messages when negotiating the site is a different issue altogether. Again, I don't think it is browser related. This is most probably a problem with lack of processing capacity at GR as the database grows larger by the day and something that is in their remit to fix.

SylviaInCanada

SylviaInCanada Report 11 Feb 2012 08:50

Ken

The problem is that they are telling different people different things!

people using IE8 or Firefox have been told to use Chrome

People using Chrome have been told to use Firefox, or IE8


I told them I was using Mozilla Firefox, updated last week ........... and they tested the thread opening problem using IE8 and Google Chrome


one would surely expect that IE8, Firefox and Chrome are 3 of the main browsers??


and that the most up-to-date version of each one should always work



instead one gets the same runaround that I've received from FriendsReunited and GR for the last 8 or so years ...................


it is always MY browser that is at fault.



sylvia

KenSE

KenSE Report 11 Feb 2012 08:45

"Should they not be trying to make sure that their site works properly on all browsers? Or is that too simple."

It's not too simple it's just rather lengthy. There are numeorous browsers and not everyone has the latest version of their favourite one. To test all facilities on all browsers is just not realistic.

Presumably GR check with the latest versions of the most common browsers before releasing and then with others if faults get reported.

SylviaInCanada

SylviaInCanada Report 11 Feb 2012 07:27

site stopped working .... got Error when I tried to poyt a message, move from the thread, etc

had to leave the site

wouldn't let me log back in

wouldn't let me enter via googling www.genesreunited.co.uk


Just got Error message after Error message


Have had to come back via .co.za




BAH HUMBUG

Susan10146857

Susan10146857 Report 11 Feb 2012 04:01

Ahhhh.....the classic run-around....... been going on for years just to keep the punters busy and confused...... hoping they will eventually give up or go mad.

Perhaps we should all go on strike....*grins evilly*

SylviaInCanada

SylviaInCanada Report 11 Feb 2012 01:29

Ann


too simple!!



Both FR and GR have blamed the member's browser ever since I made my first complaint to FR, back in about late 2004

First response to ANY problem .......... it must be your server and/or browser.



EXTREMELY annoying when people from all around the world are complaining about the same problem ...... using all different kinds fo servers and browsers.


I've been hearing the same excuse for around 8 years .......... and it gets tedious!

SylviaInCanada

SylviaInCanada Report 11 Feb 2012 01:26

Just had to log in


worked on the second attempt ........... after almost 30 seconds!

AnninGlos

AnninGlos Report 10 Feb 2012 21:36

I think somebody once told them that if there is a problem blame the person's browser.

Should they not be trying to make sure that their site works properly on all browsers? Or is that too simple.

SylviaInCanada

SylviaInCanada Report 10 Feb 2012 19:48

Ann


I'm having daily "conversation" with GR re being unable to open My Threads on most attempts, as well as a side issue of a similar problem in opening certain threads with over about 400 pages.

Each reply has been from a different person ...... 4 so far


Today, I was told that the staffer had tried to replicate my problem with the threads (no mention of My Threads) .......... and had had no problem using IE8 and Chrome

I'd told them in an email 2 days ago that I use Mozilla Firefox :-S


I don't have either Chrome or IE8



and I have no intention of installing another browser just for GR





There is an emoticon available of a "smilie" banging its head in frustration against a brick wall


I want that emoticon right now!




sylvia

AnninGlos

AnninGlos Report 10 Feb 2012 14:34

I have now been advised to ues chrome or IE. Easy isn't it? Blame the users browser instead of investigating the cause. I am not changing browsers as nothing similar happens on other sites.
*waits for IGP's input! :-)

AnninGlos

AnninGlos Report 9 Feb 2012 12:04

So I e mailed them and this is the reply

'Thanks for your email and letting us know.

If you continue to have probelms please tell us and we will investigate this further for you.'


I am confused, we have had problems for a fair amount of time now, why wait until it continues before investigating. I am of the opinion that they do not know why. I did direct Alex to this thread, don't know if he checked it out though.

AnninGlos

AnninGlos Report 9 Feb 2012 09:09

You are right Sylvia, I still had to log in this morning.

SylviaInCanada

SylviaInCanada Report 9 Feb 2012 03:48

Just had to log in


took about 30 seconds, but finally decided to let me in

SylviaInCanada

SylviaInCanada Report 8 Feb 2012 18:37

Ann


I actually did all that the last time I had contact with GR re this problem



Hate to say it ....


it didn't work the day after :-|




plus .............. there was all the hassle of having to log in to all my other sites as well as into GR




sylvia

AnninGlos

AnninGlos Report 8 Feb 2012 17:12

After a second reply to my e mail to GR and after following their advice to clear cache (I run Ccleaner regularly but this morning I ran Advanced system care as well), I was able to get in without signing in, although of course had to log in as I had cleared all history. Then I deleted the bookmark I had and created a new one. I shall see what happens tomorrow now. :-)

AnninGlos

AnninGlos Report 7 Feb 2012 17:02

Gosh, it is annoying when you contact GR with the problem and the reply you get is to 'tick the remember me box'. Apparently then everything will be hunky dory. Well, sorry, my box is ticked it makes no difference.

AnninGlos

AnninGlos Report 7 Feb 2012 09:24

And this morning when signing in (again) I got a security warning. Anyone else had that?

SylviaInCanada

SylviaInCanada Report 5 Feb 2012 04:08

grrrrrrrrrr


just had to log in

AnninGlos

AnninGlos Report 4 Feb 2012 15:16

IGP I do get fed up by unhelpful comments like that. I am not computer illiterate despite my great age.

How, I want to know, does it happen that one or two e mail alerts from GR go into spam when the others don't. a fair enough question and I was not 'blaming' GR but asking the question so I could solve it. It has not been unknown for things to be changed slightly so that a computer can eject the e mail into spam. If nothing has changed I will look at other reasons but thank you for your so helpful reply. and I am so pleased for you that you don't have a problem.

It has only been in the last week that I have had to sign in and this morning log in to reply. Now I have stayed with co.uk since I had a problem a couple of weeks ago but maybe I shall try ZA again. Before they did this last lot of 'updating' I had not had a problem for months.

By the way I enter via my bookmark of the site.

Persephone

Persephone Report 4 Feb 2012 11:56

I can probably set myself up in Chrome ... Joy... I do have to put e-mail address etc via Chrome... but that is because I don't use it...

Best not to get paranoid Joy... I know for certain that that is not a good computer link... very insecure....

Off to bed now very late this side of the world...

:-S