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BUG: Keep having to login

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ProfilePosted byOptionsPost Date


Ivan Report 3 Mar 2012 09:33

When you find something wrong with a product you buy anywhere you complain to the shop and you have someone to help if you do not get satisfaction you do not buy at that shop again so let your hard earned cash take you to anew shop as I will be doing in April when my subscription is Due to be paid to GR.


Joy Kentish Maid

Joy Kentish Maid Report 3 Mar 2012 17:57

Right now, having to log in, yet again the site changed my email address to "Password" twice :-| :-|
(using chrome as recommended to me by genes reunited staff)

Earlier there were so many errors I did not bother any more.

I tried IE7 next (now) and did not have to sign in.


TessAkaBridgetTheFidget Report 3 Mar 2012 21:44

I have to keep having to log in too. Even when I have NOT logged out. Sometimes have to log-in, then log-in again straight away, to be followed by error message.

Community boards are a right pain. Difficult to get on, changing pages is a nightmare (or an ERROR) posting messages??? Takes ages.

Trying to check to see if my sent meaaages have been opened - takes a long time, page won't scroll, goes to Messages in. instead of Sent.

When are the powers that be, going to sort this out.
Your members will be leaving in droves.


RolloTheRed Report 3 Mar 2012 21:50

once upon a time it all worked


SylviaInCanada Report 3 Mar 2012 22:14

got in first time about 30 minutes ago ....... using Firefox.

Still having trouble getting My Threads to open.

and can usually only open 1 message, then have to exit My Messages and re-enter, before I can open a second one


LadyScozz Report 3 Mar 2012 23:46

All that "advice" from GR about the wrong browser, etc etc etc is an absolute load of GARBAGE!!!!

I have had problems signing in for weeks (months?). com au changes to co uk........ I have told them over and over again that I don't live in UK!

Anyway......... tried yesterday to sign in. Timed out, at least ten times (several times). My friend (Ann) tried her account, no problems, she got in immediately. She signed out, I sat down, typed in my info and got nowhere.

So............. same computer, same everything except signing in details. I have asked GR for an explanation. Do you think I'll get one that makes sense?

I'm in this time because I came in the side door!

Couldn't sign in, but could read the Community boards. There's a link there........... to reply, sign in here............ and it worked!

I feel like I've walked all over town, just to visit my nextdoor neighbour.

GR - Foundations shaky, roof caved in.......... and the plumbing is suspect! Don't even ask about the wiring.

:-P :-P :-P :-P


LadyScozz Report 20 Mar 2012 11:46

No problems for a while............. haven't had to sign in for a while (even after rebooting)...........

Had to sign in five minutes ago, even though I had NOT signed out.

What did I get? Friends Reunited.

Who is messing about??? :-(


nameslessone Report 20 Mar 2012 11:51

Who's messing - Genes is. See Phils message in

Pity it wasn't on Announcements!


SylviaInCanada Report 30 Mar 2012 21:12

had to log in just now

even though I don't log out

Joy Kentish Maid

Joy Kentish Maid Report 31 Mar 2012 08:39

:-| :-| :-|


SylviaInCanada Report 1 Apr 2012 03:53

just had to log in again

:-| :-| :-| :-|


SylviaInCanada Report 17 Apr 2012 04:40

just had to sign in again .......... after several days of no such problem

Joy Kentish Maid

Joy Kentish Maid Report 17 Apr 2012 23:09


Joy Kentish Maid

Joy Kentish Maid Report 24 Apr 2012 08:08



LadyScozz Report 24 Apr 2012 11:28

the Sign In bug is alive and kicking :-P


:-P :-P :-P :-P


LadyScozz Report 27 Apr 2012 06:40

Sign In bug is everywhere..........

Looked at my tree, looked at some boards......... clicked the Back button.... and got the Sign In page.

What's going on GR?


Persephone Report 28 Apr 2012 01:35

Not having to sign in at the moment but usually take five or six goes to get on here. This time I closed down FB, Ancestry and my e-mails to finally get on. Other sites don't have this problem... it is so annnnnnnnoying...

Though yesterday I went to go to another page and I was asked to sign on... so I logged out, came in again and no signing was required.. Dopey blimmin' site.


AnninGlos Report 29 May 2012 09:13

I have not had to sign in for months after a previous spell of having to. I ran CCleaner yesterday (I have run it frequently since the last time I had problems and it was ok) I signed in afterwards and didn't log out. And this morning I had to sign in again.

I can't remember what I should be checking to make sure I don't have to sign. I think I had to make sure GR was 'allowed' somewhere.


JerryH Report 29 May 2012 13:52

I never normally have any problems with automatic log in.


I tried to add a Photo to my tree the other day (Using the Old tree as I don't trust the new one due to previous problems - as yet unanswered by GR)

Using Firefox. First I got a request to Update Adobe Flash Player - which I did.
Then tried Uploading again. No joy. Screen resets and appears to try and reload the tree. Tried again, still nothing.
Shut down my Firefox browser (did not log out) and went into GR via IE8

Had to log in

Tried again to upload picture. Still no joy
Closed IE8 (Did not log out)

Went back into GR via Firefox. Had to log in again.

Seems that every time I try to upload a picture, I get logged out.regardless of browser used.

Most frustrating.


LadyScozz Report 30 May 2012 08:24

the sign In Bug was busy over the last few days.

Today has been fine........ so far :-S