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BUG: Keep having to login

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ProfilePosted byOptionsPost Date

FannyByGaslight

FannyByGaslight Report 28 Jun 2011 22:35

Hes a trier our Phil thats for sure...Bit like us when on the trail of an elusive ancestor.....Never gives up until exhausted..

Thanks Phil,mine is working fine on UK now and staying logged on...But I didnt say that really as I dont want to tempt fate...

~~~~~~~~~~~

Researching:
PLEASE REPLY ON YOUR POST AND NOT BY PERSONAL MESSAGE unless it is of a "sensitve"matter...Thank you

SylviaInCanada

SylviaInCanada Report 29 Jun 2011 01:37

Thanks, Phil

and thanks to the "team".

For the record ........... I've turned the power and computer on twice today, and have been logged in each time :-D



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 2 Jul 2011 09:26

Not been around for a few days. Today using the http://www.genesreunited.co.za all seemed well and I did not have to sign in.
Strangely, in order to post on this thread, it is the http://www.genesreunited.co.uk site :-S

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 2 Jul 2011 22:30

have not had to log in since June 29 :-D :-D


Thank you Phil, and the GR team.



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

philmoir

philmoir Advisor Report 2 Jul 2011 22:38

I should also say there is a thank you due to Jeremy (from the Friends Reunited team) who patiently sat and went through line after line of logs, and pointed me finally in the right direction :-)

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

TootyFruity

TootyFruity Report 2 Jul 2011 22:51

Thank you to Jeremy as I have not had to log in for the last few days :-D :-D

FannyByGaslight

FannyByGaslight Report 2 Jul 2011 22:53

THANK YOU TOO JEREMY..X.X.X.X

Working overtime ,on a Saturday night Phil???...

But thank you...This really is such a pleasant change to have someone to moan to at GR that listens and trys hard to sort things out,hope they pays yer well

:-D

Researching:
PLEASE REPLY ON YOUR POST AND NOT BY PERSONAL MESSAGE unless it is of a "sensitve"matter...Thank you

SylviaInCanada

SylviaInCanada Report 2 Jul 2011 23:02

Thank you Jeremy!


and thank you Phil for pointing out how much work Jeremy did.


as Fanny says, it is great to have soemone around who is trying to help us with our problems



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 4 Jul 2011 14:39

Thank you Phil and Jeremy. It certainly seems fine now.

Researching:
Photo clematis in the garden: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

philmoir

philmoir Advisor Report 4 Jul 2011 18:43

FannyByGaslight - overtime? lol

No, my wife was out at TakeThat, so like you no where better for me to be, than on the boards :-D

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

FannyByGaslight

FannyByGaslight Report 4 Jul 2011 22:43

Robbie Williams...Yum...And then she came home to you playing the keyboard but not so musically,oh well.
FannyByGaslight is such a mouthful so please call me Fans or FBG..All this ratbag lot do... :-)

Researching:
PLEASE REPLY ON YOUR POST AND NOT BY PERSONAL MESSAGE unless it is of a "sensitve"matter...Thank you

Jane

Jane Report 5 Jul 2011 12:12

I would like to thank Phil & Jeremy for all the hard work they have done.
But !! I am still having the same problem now as before.
Random logging out

Can you help pls

AnninGlos

AnninGlos Report 7 Jul 2011 10:02

Had to log in twice again this morning so back to square 1.

Researching:
Photo clematis in the garden: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

philmoir

philmoir Advisor Report 9 Jul 2011 11:59

Jane, AnninGlos - Just so that you don't think you're going mad, I also experienced this while using the site on my phone. I cannot believe it is still happening, so will continue to keep this on the agenda. And will post an update when we have one.

Sorry, Phil

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

AuntySherlock

AuntySherlock Report 9 Jul 2011 21:38

Phil, Do you have sufficient information about the problem. Are you looking for patterns in the occurrences.

Would it help if people post on here, where they are, how they access the site, which site they access, their internet program, and their operating system.

Joy Kentish Maid

Joy Kentish Maid Report 20 Jul 2011 13:10

It had been behaving so well until just now when the usual error message appeared.

http://www.genesreunited.co.za/account.page/login

http://www.genesreunited.co.za/account.page/login?nextpage=%2fhome%2fdefault.aspx%3f

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

philmoir

philmoir Advisor Report 20 Jul 2011 14:07

I discovered the reason it was happening on my phone - as it was related to different messages sent across different domains, i.e. someone using .co.za sending me a message, but I am permanently logged in co.uk, thus it correctly promoted me for login. The real issue here is that you're mail should only be on your domain, not one of the others.

So therefore, i'm a little surprised Joy experienced the problem. This may be a rogue one off, but keep me posted here if it reoccurs.

Thanks
Phil

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

InspectorGreenPen

InspectorGreenPen Report 21 Jul 2011 09:02

Just to confirm no log-in problems for over three weeks now. I rarely log in to anything other than the .co.uk domain.

Joy Kentish Maid

Joy Kentish Maid Report 21 Jul 2011 12:04

Fingers crossed it was a "a rogue one off" ;-)

Sometimes I use http://www.genesreunited.co.za/, sometimes http://www.genesreunited.co.uk/; sometimes internet explorer 9 but more often 7, and google chrome and mozilla firefox.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Joy Kentish Maid

Joy Kentish Maid Report 26 Jul 2011 07:42

http://www.genesreunited.co.za/account.page/login?nextpage=%2fhome%2fdefault.aspx%3f

(using internet explorer this morning as a test as it occurred yesterday using firefox)

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

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