Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

white message envelope

ProfilePosted byOptionsPost Date

AnninGlos

AnninGlos Report 8 Jun 2011 12:16

It is very annoying having to keep clicking on the white envelope to see if I have got a message. It has been visible for three days now. Any tips on how to get rid of it please GR support?

grannyfranny

grannyfranny Report 8 Jun 2011 12:24

Do you log out, ann? My envelope seems to disappear overnight, whilst I'm logged out.

AnninGlos

AnninGlos Report 8 Jun 2011 13:43

No I don't but then I never did and this is recent.

Marina

Marina Report 8 Jun 2011 16:10

I seem to have the same problem.
Though my computer was out of work for a week or so,now it back working the white envelope in message box is still there. Says that I have got 5 unread messages and I know I have none!
Marina

Cynthia

Cynthia Report 8 Jun 2011 19:22

Hi Marina,

Just go back a few pages on your Inbox as you may find you have missed some messages unintentionally. This has happened to me and others, so it's worth a go. Cx.

Marina

Marina Report 8 Jun 2011 20:18

Hi Cynthia and Ice~Ice~Baby,
I have not got any unanswered messages in my inbox,just had another look,also when I log of and then log back in the white envelope is still there.
Thank you both for your reply and help.
Marina ;-)

TootyFruity

TootyFruity Report 8 Jun 2011 22:57

Have you tried logging on through a different portal for example co.za instead of co.uk

AnninGlos

AnninGlos Report 9 Jun 2011 12:35

I am with ZA at the moment and still the white envelope is there.