Suggestions

Why does the title of this thread say "FIXED"?



It apparently is not!

what a stuff up , nothing goes right some boards are missing please put it back the way it was, when you sign in it tell you are wrong and to try again

ah!


so slow opening of threads etc is NOT just me!


I've only just come onto the site ....... in the last 5 minites I've done disc clean, removed cookies, etc .................. all becaue I thought my computer was to blame!


ah well, I shall stop addressing naughty words to my tower :-D



sylvia

Joy

Thanks for reporting this. Ignore duff date, that is [probably my mistake, but at least I know that you've seen this page - I have noticed that since 3pm today performance seemed to be getting slower. Not good and we need to action this first thing in morning.

Thanks
Phil

Something new, with incorrect date:


Sorry

We are performing some essential maintenance on Genes Reunited, we apologise for any inconvenience caused.

In the UK, t is now - 5-6-2011 20-55-37

If you believe this is not the current time, please hit CTL+F5 to refresh this page. Your browser may have cached this page in error.

The Genes Reunited Team

Phil - I would answer your message but cannot open it yet because this appeared:

Error
Sorry. An error has occurred
We can't take you to the page you wanted. The problem has been logged and our team will be working on it.

Thanks for understanding. We're really sorry for any inconvenience!

Ongoing now for weeks and weeks -

Error
Sorry. An error has occurred
We can't take you to the page you wanted. The problem has been logged and our team will be working on it.

Thanks for understanding. We're really sorry for any inconvenience!


And had to sign in again.

I thought I was the only one with the problems described above. I've sent two messages about the problems but had no reply. I cannot access my tree or any of my hot matches neither can I delete them. I'm just an ordinary member but these so called 'essential maintainance problems' do not emcourage you to become platinum.Like others, I want to access Genes via .co.uk and not chase all over the globe to get access to something that I've paid for. Are we going to get a refund for the time we've been unable to get access. :-S :-S

shipsmate
I was able to move around the site quite well yesterday.

....Today it's a different story and I can only access very little. :-(

Gwyn

Service Unavailable

:-(

Hi, For those of you also having difficulty accessing Genes various sites as ih for the last 3 weeks,try using Bing as your default carrier.I contacted the Help line twice and followed their suggestions, 1, was not successful, 2 , using Internet Express was partially successful, I couldn't access the 1901 census. As of last evening,I was able to get onto my tree and access all records,fuss free.Good luck, carol. .

Please can we have a very sad face................... { : ¬ (

I need it to put on here. No more essential maintenance please.
I am now buying chocolate to help with the frustration of this site.
It has taken ages to even get on this thread.

: ¬ ((

More essential maintenance



:-(

To keep you all updated, we have made some performance tweaks to a few core pages of the website and deployed today. You may have experienced some down time while the deployment was made, but hopefully the "site down" page will display a lot less. We will be continuing to make improvements over the next few days.

Thanks for the update Phil it is very much appreciated.

Thank you, Phil.

* If you see the page that says "site is down for essential maintenance" page, you don't need to send in a screenshot. I have spoken to Estelle in Customer Support (who will be advising the Support team) that this is not a requirement in these circumstances.

Thank you, Phil.
So, concerning the request from genes reunited, in the sticky in the general board - "Would it be possible for you to screen shot the error page the next time you see it and email it to theteam@genesreunited.com", screen shots do not need to be sent, as you are aware of it?

Dear All,

Am just taking a couple of minutes out from investigating the major issues that we are suffering at the moment, to give you an update from the coalface. We are both personally and professionally very disappointed in the service being offered and experienced at the moment, and are doing our very best to get these problems sorted as soon as possible. I can't be specific about the issues, in that we need to rule out all possibilities, but in the last two weeks we have both moved to new servers and also done a major release. It also appears that some of our sister sites are also suffering, such as Friends Dating, so it could be related to hardware. As soon as we have solutions to the problems we will release fixes and I will let you know. Until then we apologise unreservedly for the problems many of you have experienced.

Regards, Phil Moir

EDIT: Sorry, I wanted to add an explanation also for why you see the "Site down for maintenance" page. Behind the scenes we have various programs that check for a response from the website. The check does some minor tasks, but if it doesn't get a response in a reasonable time (10 seconds or so), it assumes the site is unavailable and forces the site to show the "site down" page. The aim is to protect the user from just having the website hang, and to protect the servers from overloading with waiting requests. At the current time, because the servers are not responding to requests as we expect, it is displaying this more frequently. We have increased the time delay, so that it is not displayed so easily. This best course of action is to hit your back button and try again after a short delay.

To be honest my main focus is my tree and the records on here. The board is not much of a main point for me to worry about if it goes down but the tree ... the online records? I paid for these things and ever since they just go down on me halfway through tracing my family (which i am sure everyone will agree is difficult enough) i just find something important and try to attach it to my tree ...

it takes forever and i know immediately its going to give me the "whoopsie site down" page. It does, i click back on my browser and it gives me the record i was wanting again so through sheer panic that i will not find this document again i try to download it .... whats that? ... taking ages to react? .... SITE DOWN! no you can't download it even though its right there, staring at you.

That, to me is the most disappointing thing because i have found things by pure pot luck in the past and still haven't been able to find them again. It's such a shame!

By the way i have Firefox, IE, and Google chrome - it does this problem on them all as the site was "down" on me this morning so i tried all the different browsers we have. Still no look, but oh surprise surprise! If you can find a link that is to any other page than the default home page web address, then it works! Although you get about an hour before it starts freezing mid crucial point of your search. So no-one should be getting an email saying it's the web browser, that's just a blatant fob off and bad customer services.