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BUG: Site maintenance page shown FIXED

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ProfilePosted byOptionsPost Date


wisechild Report 9 Jun 2011 14:49

Please GR can you give me some idea how much longer the essential maintenance will take?
Since Monday, can´t access genealogy chat board, nor can I log out.
I know that some people never log out, but I always do when I can & it would be nice to have the option.


philmoir Advisor Report 9 Jun 2011 15:02

Hi wisechild, Sorry to hear you are having problems, and sorry if this seems like a fob off, it's not intended. Have you contacted support with regard to this problem. I am certainly not aware that access to specific boards is not possible. If you email through the Contact us page, additional details are gathered that makes their job in analysing the problem much easier. A few quick questions from me, which url are you using (is it the or another), what platform are you using (Windows, Mac or tablet/phone) and what browser? If you can list this both on this thread and to the support team it would greatly help.
Thanks Phil


jax Report 9 Jun 2011 15:27

I think you will find Phil that there plenty of people having these problems.

I myself have had times when I can only access certain boards, last night in the early hours I could not use find ancestors because of maintenance but it had been fine for the 12 hours previous to this



wisechild Report 9 Jun 2011 15:35

Hi Phil. Thanks for answering.
Jax is right, there are lots of threads about this & several people have contacted the Help line.
I use Mozilla Firefox & access through & Windows on a laptop.


TootyFruity Report 9 Jun 2011 15:56

Wisechild I have stopped using and come online through and have found the problems are not so great. Occasionally not able to access a board due to maintenance, but I just assumed that a board had been taken off line so that the GR team could look for errors. If this is the case a banner at the top of the site would be good advising members which board will be offline

Gwyn in Kent

Gwyn in Kent Report 9 Jun 2011 16:38

Sorry Phil... but you are aware that there is a problem viewing certain boards. I contacted you direct 2 days ago and had a reply.

I have since contacted the site again and was advised to change browser.
How come it all works fine sometimes, then later in the day many boards are not available.?

It is too much of a coincidence that ALL of us have browser problems, ....but only on this site.

Please could the technicians look into fixing the problems as soon as possible, because it really is getting to be a real nuisance now.



jax Report 9 Jun 2011 16:50

I am stuck here now with this message


We are performing some essential maintenance on Genes Reunited, we apologise for any inconvenience caused.

The Genes Reunited Team

Is it just me?

Edit - just logged out and signed in with see if it works

Gwyn in Kent

Gwyn in Kent Report 9 Jun 2011 17:21

Just signed in through co. za and can view all boards.... at the moment !

But we shouldn't really have to search for a way in...or a way to be able to view all boards or sections of the site.



JaneyCanuck Report 9 Jun 2011 17:55

Well, now it *is* happening to me.

It's the down-for-essential-maintenance message, though.

I haven't tried everything, but I cannot get "my threads" or General Chat, and I can get Genealogy Chat and this board.

And yes. We have had way too much of enough of being told to email the company and enter into some pointless discussion of what browser we use.

Maybe this is intended to help the company recreate the problem we're having, I don't know. But it isn't working. We have been doing this part of the staff's job for months.

If the staff want to know what happens when you use Firefox or IE6 or whatever, let them go find a computer with those things installed and try it out.

I don't *want* to change my browser.

I have the latest Firefox with exactly the bells and whistles I want. I can't stand IE, Chrome and Safari and I will not use them, period.

I don't *want* to use .za or or .nz.

I do use one of them for staying logged in under a free account I have for a spare tree, to check for messages occasionally and such.

And if I used those portals for everyday, I would have to go futzing around with adblock and noscript all over again to get things the way I want them.

So no.

Not changing browser, not changing portal.

I want to be able to use the portal and get all the services that are supposed to be available to paying users.

I'm sick of seeing thread after thread after thread all over the various discussion boards carrying on about this (not that there's much else going on these days in terms of actual family history, the Living Relatives board having killed that off nicely).

The staff aren't reading those threads (as I suggested on this board they start doing) or communicating with users.

I've been pleased with the recent responses to *substantive* problems and suggestions about the boards (e.g. proper instructions to users).

The response to these technical problems, not pleased at all.

If the thing can't be fixed, give up and get a new one. That's what the rest of us do when our car or our stove or our coffeemaker or our computer doesn't work.


SylviaInCanada Report 9 Jun 2011 19:09

I came on the computer very early this morning, Canadian time, to sort out my subscription problem. It was about 2:30 pm UK time

Had to log in, but everything else worked

After 10 minutes (and 3 posts) I got the down-for-essential-maintenance notice

Not had that before!

Could not go onto any boards, open my Messages, etc etc

went away, had breakfast etc etc, and returned about 3 hours later

same thing

so I closed the site down, and re-entered. Had to log in BUT the down-for-essential-maintenance notice had gone, and I could access everywhere

Using Windows, IE6, and

but it was also down with Mozilla Firefox



JaneyCanuck Report 9 Jun 2011 20:03

The fact that everybody seems to be having the same problem right now

- can access Genealogy Chat, Suggestions, Living Relatives
- can't access General Chat, Find Ancestors
- can't access My Threads, can access My Watch Threads


seems to indicate that there actually is maintenance being done.

Oh for an Announcements board, where the corporation could tell its customers what is happening ...

... Oh wait ...


Perchino Report 9 Jun 2011 20:21

Hi Phil,
I cannot access through any of these:
Genes Reunited
Family tree site, Genes Reunited, is the largest family tree tracing site in the UK a lot of relations and free software to trace your family tree. - 40k - Similar
Family tree - Genes Reunited – Family History ...
Search over 11 million family trees on Genes Reunited and see how many ... - 33k - Similar

[ More results from ]
1911 Census - Genes Reunited
You can now have unlimited access to Genes Reunited, including the 1911 ... - 47k - Similar
Search Records - Genes Reunited
New! Go for Platinum. Platinum Membership. You can now have unlimited access ... - 46k - Similar

[ More results from ]
Genes Reunited
You have been directed to a page that will not display.on the Genes Reunited website as expected. We would be grateful if you could please COPY the url from ... - 31k - Similar

The only way was through a Google search. Please would you sort this before Saturday evening as the thought of being driven to watch UK TV really is too much :-) :-) :-) :- :-)

ps Would have used Emticons but they are not working either-are we having a refund of subscriptions to recompense us for the lack of availability?
OOOOOOH Emoticons tell fairy stories and have 80% capability.

Joy Kentish Maid

Joy Kentish Maid Report 9 Jun 2011 22:14

Today, I have looked at this site briefly. I did not have to sign in today, but I was directed, without wishing to :-S, from one board to another.

We are paying to use this site - there should not be so many problems / glitches in it.

I use many free sites in which I do not encounter such issues.

Joy Kentish Maid

Joy Kentish Maid Report 9 Jun 2011 23:10

I clicked on a thread, and this appeared

Sorry. An error has occurred
We can't take you to the page you wanted. The problem has been logged and our team will be working on it.

Thanks for understanding. We're really sorry for any inconvenience!


SylviaInCanada Report 10 Jun 2011 04:57


That is exactly the message I was getting at various times last Friday and Saturday when I was trying to send a pm to GR through Contact Us

I was spitting feathers by the time I got that message for the 6th time :-)



ElizabethK Report 10 Jun 2011 09:17

Wisechild is on the "Find Ancestors" board this morning to say that since contacting Contact Us at GR as suggested by Phil she cannot access any other board but "Find Ancestors" !! :-)


JaneyCanuck Report 10 Jun 2011 15:30

And here I am at able to access everything at the site ... right now ... because 15 minutes ago I couldn't access anything at this site this way, or through UK or AU or ZA ... so I expect not to be able to access anything again any minute now.

See my new post on this board in big capital letters, which do not begin to express my total disgust with this situation.

Not just the malfunction -- those things happen.

The site management's complete failure to communicate with paying customers. No announcement on the Announcements board, no notice on the home page or posts pinned on the discussion boards, no emails to users ... nothing. The odd comment from Phil in a post in a thread hidden away on this board that the vast majority of users will never see.

Appalling, atrocious, horrific customer service.

Joy Kentish Maid

Joy Kentish Maid Report 11 Jun 2011 11:22

Having used other sites before this one today, I can assure genes reunited staff that their site is extremely slow; also, it is "jumping" again from board to board.

I shall not waste any more time here this morning.


~`*`Jude`*`~ Report 11 Jun 2011 18:35

Ok now l'm getting p----d off too cause l can access everything but the General Board, been like this for over 24hrs now......keep getting told 'sorry for the inconvenience performing essential maintenance '....!!!!!



SueHow Report 11 Jun 2011 19:09

I'm having problems with the website today, i cannot find any announcements that it will be down today. It will not let me access it through the main link yet if i log into my emails and click to enter it via the help page link low and behold the entire site works, just don't click on the home page else you get the white page with a logo and a maintenance message . Shame i have to go the long way round to access information on my tree i have spent time and money on to access. I doubt i will get an extra day added onto my subscription for the time lost so i hope this doesn't happen for the next 6 months else i will not be pleased.