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my tree will not open

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ProfilePosted byOptionsPost Date

Steve

Steve Report 16 Jun 2011 08:03

help my tree will not open what can i do please

KenSE

KenSE Report 16 Jun 2011 08:39

Steve, you need to use the Contact Us entry from the Help drop down menu (above left). Do check the FAQ part in case your question is answered there.

Ken

Researching:
Orly June 1963.

grannyfranny

grannyfranny Report 16 Jun 2011 12:10

Funnily enough, though I don't seem to have been as affected as others by many of the reported problems, my tree wouldn't open last night. It flashed on then straight off again. very strange. I had to fiddle a bit to get it to stay on.

Researching:
The latest addition to my Family Tree, my second baby granddaughter.

Margaret

Margaret Report 19 Feb 2013 04:53

I Can't open my tree i was wondering how to do open it regards Margaret

Simon

Simon Report 19 Feb 2013 16:36

My tree has just opened fine.

InspectorGreenPen

InspectorGreenPen Report 19 Feb 2013 18:29

Assuming there isn't an outage with the site, which is likely to affect all users, the main reason your tree fails to load whilst others are ok, is because your browser cache is full to brimming.

Clear out your browser temp files, and try again.

And, as Ken has stated. if the problem is ongoing it needs to be reported to GR Support. This forum is primarily intended for suggestions for enhancements and new features to the site.

GR Support can also be contacted directly by email at this address: support@genesreunited.co.uk