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CMT: Response to locked threads ACTIONED

ProfilePosted byOptionsPost Date

AmazingGrace08

AmazingGrace08 Report 29 Jun 2011 01:00

Hi Phil,

I notice that you have locked a number of threads due to some system fixes GR have made.

If we find that we are still experiencing a similiar issue, relating directly to the previously posted issue, is it best to start a new thread here, or should we assume it is an individual problem and just email support?

Thanks

philmoir

philmoir Advisor Report 29 Jun 2011 08:06

Hi AmazingGrace08,

My intentions are that if a problem is identified and resolved I will lock it, and will normally give an explanation as to why. If the error appears to still exist, I would suggest that this is treated as a new error. Contact support, but also feel free to post on this board as well.

I would thoroughly recommend that any bugs reported on the boards, are placed in this board, and prefixed with the phrase "BUG: " and then give a concise but hopefully clear indication of the bug or at least the area. The first sentence of the post should also try to convey the issue, as this is what is seen on the summary page.

So for example;

BUG: Hot Matches Summary Wrong
The hot matches page is displaying invalid results.

And then describe as much as you can after that.

As always, Customer Support is best for first line of contact, but I really don't object to the way that this board has evolved over the last two months, and hope it has been of benefit to members to understand what is going wrong and going right!

NB. As you can see where I have even the smallest doubt that a fix is a 100% of the solution (such as the Keep Getting Logged Out issue), I will not lock it.

However, taking your comments into account, what I might do from now is give 24 hours after indicating an issue is resolved to locking the thread. That way it also gives people the chance to confirm that the fix is working now.

AmazingGrace08

AmazingGrace08 Report 29 Jun 2011 23:43

Thanks Phil for taking the time to read and respond!

I think the 24 hours would be great as people in differing time zones then have a chance to see if the fix has worked!

Kind regards,