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Terms and Conditons of this site

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 4 Oct 2011 14:14

Well.Well

A thread on Sunday has an email addy. I posted to ask for that to be removed. Hours later sent a pm. This was eventually opened sometime on Monday. Checked back on thread and still the email addy was showing. Sent the thread for review on Monday.

Just got an answer from GR:
"After considering your request we believe the content to be unacceptable and outside of the terms and conditions and message board guidelines of the site. This content has therefore been removed"

So does the left hand not know what the right hand is doing :-S

TootyFruity

TootyFruity Report 4 Oct 2011 21:47

GR's inconsistency in dealing with reported threads and problems with the site is why I am not renewing my subs.

The other day they asked someone to post details of who they were looking for on their FB page. I object to this because you need a standard membership on this site to post whereas FB is free. I feel it is ripping members off.

I find that my enjoyment has dwindled and although I have made some good friends on here who I will miss feel it is time to leave.

The boards are not as active as they once where and GR's priority seems to duplicate a thread on Downton Abbey. I feel they have lost their way and are no longer worth my tenner

Joy Kentish Maid

Joy Kentish Maid Report 4 Oct 2011 23:24

"So does the left hand not know what the right hand is doing?" - unfortunately not always, in my experience:
On occasions when I have felt something should not have been posted, I have reported it. I remember not long ago receiving a response that it could stay on the board. I felt quite adamant that it should not have been posted so reported it again and this time received:
"After considering your request we believe the content to be unacceptable and outside of the terms and conditions and message board guidelines of the site. This content has therefore been removed"

InspectorGreenPen

InspectorGreenPen Report 6 Oct 2011 17:39

""So does the left hand not know what the right hand is doing?" - unfortunately not always, in my experience:"

So, put another way, the left hand does not always not know what the right hand is doing - implying that it does sometimes know....!

Think about it.....!

At the end of the day, whoever it is at GR who is charged that day with making a decision should do so, and that should be the end of it.

SylviaInCanada

SylviaInCanada Report 6 Oct 2011 18:33

I agree, IGP, that GR's decision should be the final one

BUT it would be so much the better if there was consistency in such decisions ....... not decisions based on the "flavour of the moment"


in other words, the staff member on duty that particular day.

That just leaves us, the paying members and the ones responsible for this site being in existence, floundering and wondering what on earth we can post and not post.


It leaves me wondering whether there is actually any consistency in GR's T&C's, wondering how good is their training of staff members in T&Cs and in making decisions ....... or do we just have a group of "fly by the seat of my pants"?????



Like so many others, my opinion and enjoyment of GR has greatly decreased in the last few months. My membership runs until next June, but I'm seriously beginning to wonder whether it will be worth renewing, or if the general aggravation on and with the site is becoming too much.



I was starting to hope that there was a new era beginning when this thread was set up, and we began to get responses on the thread to reports of bugs in the system or suggestions for improvement.


But it seems to me that we have slipped back once again into "ignore the members".

Days go by without any response ......... except from a certain few members who all have their own biases and axes to grind, including you and me.


It is very hard sometimes not to believe that this site is more often regarded as a cash cow.


Maybe the staff sometimes forget that their jobs depend on paying members using this site ......... and the continuing use of this site depends on the paying members being satisfied.


It strikes me that more and more are voting by walking .............. to other sites. Some of those other sites being ones that were set up by dissatisfied customers of GR several years ago!



and I KNOW that I am becoming grumpier with the site and its inefficiencies!!!



sylvia

Joy Kentish Maid

Joy Kentish Maid Report 6 Oct 2011 18:47

IGP - I did not have to type within what time frame the two responses occurred but I shall do so for your benefit: within a few hours of each other.