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Full Tree errors any help would be appreciated.

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Unknown Report 21 Oct 2011 13:52

I have had numerous emails with the powers2b at GR but they have yet to slove my problem - even though they have said they have .In 'full tree' mode many of my ancestors and their family have been 'widowed' away from their partner/siblings etc although if viewed in say Ancestor mode then they are attached. It makes it difficult to trace back as you find names standing alone where they should not be. I have tried viewing in another OS with the same results and on a computer in an internet shop again with same result. I have plenty of computer memory and hard drive. I can view my sisters and that is OK. It was fine when I was first using it; this being a problem over the last 3 weeks or so. :-(


InspectorGreenPen Report 21 Oct 2011 14:46

This board is for you to add your suggestions for changes you would like to see made to Genes Reunited, not for help requests.

You have already posted this on another board too. As this appears to be a particular problem with your tree, rather than a site issue, you need to go back to GR Support.

Have you asked any other members to view your tree and see if they are seeing the same problem? This would help confirm if it is a data problem, as I suggested it might be on your last thread, or a problem with your browser set up.