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ProfilePosted byOptionsPost Date


AnninGlos Report 21 Oct 2011 21:12

Have problems. Aren't you just sick of it?


SylviaInCanada Report 22 Oct 2011 01:39


I am very rapidly losing all patience with this site.


Gai Report 22 Oct 2011 06:31

I have tried to post on threads but keep getting an error message.

Also tried to make changes to my tree and received the following message.

There has been a fatal error sending or receiving data from the site, please contact support urgently with details of what you were doing.

This is so annoying.


Gai Report 22 Oct 2011 06:32

Yeah, a post finally worked.


InspectorGreenPen Report 22 Oct 2011 06:50


Gai Report 22 Oct 2011 07:09

Well IGP, looks like things aren't quite right just yet. Let's hope all the bugs are ironed out very soon.


InspectorGreenPen Report 22 Oct 2011 07:10

Hope so too. Seems to be ok at the moment but will have to wait and see.


Gai Report 22 Oct 2011 07:59

Still not right IGP.

I noticed you had posted a reply so tried to access the thread to read it. The error message below appeared so I did what it said and hit the back button but instead of returning me to the page I was on it went back to the home page. Hovered over the Community tab and then on the drop down clicked on suggestions tab. Got kicked out of the whole site so tried to log back in and nothing happened so tried to log in again and it work.

Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

It has taken me a couple of goes to post this thread.



Elisabeth Report 22 Oct 2011 08:48

I'm with Gai,

I have been kicked out several times, trying to access different boards or threads. Several times it would not accept my log in details.

Off to do something quicker, like watching the washing machine go round.

It seems each time the techies announce improvements, there are problems.


philmoir Advisor Report 22 Oct 2011 08:55

We are extremely sorry for the performance issues last night and continuing this morning. We had an unexpected database issue that was resolved last night but is continuing to affect the site. We are aware that the site is still running slower than normal, and will resolve asap.


Elisabeth Report 22 Oct 2011 09:01

Thanks Phil.

Good to know you are watching things, even if we are still suffering the effects. (At least you are not having a weekend lie-in.)

Put another shilling in the meter, to make it go faster.



Gai Report 22 Oct 2011 09:24

Thanks Phil.

Hope you get the issues sorted quickly.

I didn't mention that I was on the portal


Trying to post this reply is getting very frustrating as I keep getting the dreaded error message. Thank goodness for copy and paste function.


SylviaInCanada Report 22 Oct 2011 21:48

and it's still not working properly

Click on Board name

Board opens

Click on Thread title

Get the "OOPS" message

Click on Back button

thread has opened.

haven't yet been kicked off site though!



Lindsey* Report 22 Oct 2011 21:58

Each time there is a new gen.TV series Genes make changes to the site, such BAD timing, anyone joining the site walks into chaos and confusion.

Friday evening is a real bad time to alter this.
Using the user statistics its clear that Monday and Wednesday mornings are low user areas , and if a 2 day warning across the boards of changes is made, most glitches could be sorted in office hours.with minimum disruption

It.s so amateur, no other site gives poor service like this.


SylviaInCanada Report 22 Oct 2011 22:10

and also, several of those other sites are FREE

at least one of them was started by former GR members who got fed up with GR back about 4 or 5 years ago.

I think I may well start spending more time on those sites than I currently do.


Joy Kentish Maid

Joy Kentish Maid Report 23 Oct 2011 09:07

"Aren't you just sick of it?"
Yes :-|

Some free family history sites with which I have not experienced error messages:


Persephone Report 23 Oct 2011 09:40

Maybe there needs to be a mass exodus from this site...


PricklyHolly Report 23 Oct 2011 11:33

I am spitting teef over here!! :-|


Sally Report 23 Oct 2011 15:31

still have poblems :-S :-( :-( :-(

sally w


Sally Report 23 Oct 2011 15:34

still have poblems :-S :-( :-( :-(

sally w

ed i can not submit errer message grrrrrr