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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

Joy Kentish Maid

Joy Kentish Maid Report 21 Nov 2011 14:44

Clicked on messages -

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

:-| :-(

Joy Kentish Maid

Joy Kentish Maid Report 21 Nov 2011 16:10

http://www.genesreunited.co.uk/account.page/home

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

:-( :-| :-(

GlitterBaby

GlitterBaby Report 21 Nov 2011 21:15

Just logged onto site and tried to view one thread and got the error message

When are these error messages going to go away ?

Joy Kentish Maid

Joy Kentish Maid Report 21 Nov 2011 22:35

http://www.genesreunited.co.uk/messages.page/sent


Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

SylviaInCanada

SylviaInCanada Report 21 Nov 2011 23:09

New Message Centre is working very slowly ..... 3 or 4 tries to open


and messages sent are now in DRAFTS, but do not appear to have been sent


and I did very very carefully ensure that I hit SEND

Joy Kentish Maid

Joy Kentish Maid Report 22 Nov 2011 10:55

Error
Sorry. An error has occurred
.............. etc - when tried to look at messages.

Jacqueline

Jacqueline Report 25 Nov 2011 17:50

I wrote to them and all they said was it was my fault for not clearing the cache.

Balderdash.

SORT IT OUT we pay enough for use of site

Gins

Gins Report 25 Nov 2011 19:07

Slow slow slow tonight :-(

Why cant GR make changes over night when most users are in their beds

Ancestry seem to manage their site well enough. It does go off line now and again but they let you know and they arent off line for long

InspectorGreenPen

InspectorGreenPen Report 26 Nov 2011 08:12

Jaqueline,

When I worked in systems support before retiring, by far the biggest single cause for certain users suddenly finding difficulty with websites they used every day was because their browser cache hadn't been cleared recently.

It isn't balderdash at all - clear it down every few days or so and you will do yourself a favour.

Jacqueline

Jacqueline Report 26 Nov 2011 14:25

I'm not stupid, I regularly clear all my history etc etc

I have cleared my cache and had someone from BT look into it. There is nothing wrong my end. The community messages are fine, it's just the new messages page that is the problem.

I had this before and it was a fault from genes end. I am not a complainer normally, it is just very annoying that it only happens with the constant changes

Jackie

SylviaInCanada

SylviaInCanada Report 26 Nov 2011 21:34

I prefer to use IE6 for GR (even though I know it is outdated), but I now have to use Mozilla Firefox to send messages through the new Message Centre


Messages do go through .......


.......... but every other time, it will take 2 or 3 tries to access GR (including getting either the OOPS message or the ERROR message). I have NEVER had that when using IE6


.......... and it has just taken me more than 6 tries to open one of the messages in my Inbox ................ I finally had to leave the Message Centre, go back to Home page, and then re-enter Message Centre before that message would open.



dismal!



sylvia

GlitterBaby

GlitterBaby Report 26 Nov 2011 21:45

Slow tonight

GlitterBaby

GlitterBaby Report 26 Nov 2011 22:43

Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.
If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.
If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.



Nothing changes as back to error messages

SylviaInCanada

SylviaInCanada Report 28 Nov 2011 05:09

slow tonight!


but there can't be that many people around!!!

Sally

Sally Report 28 Nov 2011 20:51

very very very very slowtonight plus i kept getting the oops when trying to ge onto genes

sally w :-(

SylviaInCanada

SylviaInCanada Report 28 Nov 2011 21:08

yep, I'm finding it very slow

GlitterBaby

GlitterBaby Report 28 Nov 2011 23:19

Almost grinding to a halt tonight

Will this site ever get back to anything like normal.

Also not stupid
GR usually blame problems with the site on temporary internet files and cookies etc. Mine were all done again just a couple of days ago so should not be a problem.

SylviaInCanada

SylviaInCanada Report 29 Nov 2011 00:23

GB

I clear my temporary internet files regularly ....... and it makes no difference as to whether they have just been cleared or were cleared 2 days ago

the speed of GR doesn't change from slow slow slow.


It also makes little difference as to whether I am accessing it from the outdated IE6 or the up-to-date Firefox.


it really is way beyond a joke now ............. GR is lucky to have such dedicated members willing to stick it out.

I do know that many members have given up in disgust., and many more are stumbling along thinking THEY are the only ones having problems.



sylvia

InspectorGreenPen

InspectorGreenPen Report 29 Nov 2011 12:39

Just to clear up any misconception - clearing temp files won't speed things up....!

However, when a webpage unexpectedly fails to load properly and appears to have all sorts of bits missing, where it was previously ok. then clearing your cache may well solve it.

GlitterBaby

GlitterBaby Report 29 Nov 2011 12:58

Bits missing !

Well last week I had another problem with the adverts on this site.

White box instead of a running advert and where there should have been threads was just a white box. Waited and waited and this only cleared itself by hitting the refresh button.

Strange that all my problems are only on this site. Ancestry, FMP, FreeBMD, Scotlandspeople, IGI, IOWFHS etc etc etc are all working fine. So I think it narrows the culprit down to just this site.

By the way have used computers since 1971 - might not know how they work - but do know when there is a problem on one site.

Today is running very slow and taking for ages for the pages to load.