Suggestions

Hello ;-)

InspectorGreenPen
GlitterBaby
SylviainCanada
Joy Kentish Maid

I would just like to thank you all for helping me to understand how you are giving other members the benefit of your collective experience.
I would imagine that many - if not the majority - of the members that you help are totally unaware of your status (volunteers)
So I will say "thank you" for the help you have given and will probably continue to give in the future.
I have not used the Boards very often as I like to DIY and have collected most of my 'tree' content via Census Returns etc and through GR contacts who have been very generous by allowing me to 'share' their trees so that I now have quite a large extended tree and a lot more 'cousins' than I ever imagined was possible.
(I now have the voice of Bob the Builder in my tree!!!!)

Please keep up the good work - it is appreciated.

PeeEmm <3

more and more of the "long standing and active members" are actually losing patience ................... and are leaving GR when their subscriptions become due.


I certainly post on here far less frequently than I once did ........................ there are not as many members asking for help, and the problems are finally beginning to get to even me.

It might be interesting some day to count the number of names you no longer see posting on GR

Indeed, Inspector Green Pen and GB.

Perhaps the minority will become fewer and fewer.

Edited: since having posted on a few more threads, the number of posts has reduced to 24,809. (So it seems one has to delete a few then add a few and then the number will reduce.)
:-S

"long standing and active members"

Yes we are probably worst affected but it is us that help out most on the boards so the My Threads facility is more important to us.

I think it is fair to say that GR have made some efforts to sort this out since the problem first started to appear over a year ago, however the fact remains that it is still happening, albeit less frequently.

Joy, with over 24k threads to her name, Sylvia with over 28k and GB with over 29k must be some of the worst affected, and the same sort of problems will apply to members with large trees too. Around 13k of entries seemed to be the trigger point last time we checked it with other members but it might have improved a bit since then.

I can't say for sure but it is probably only affecting a relatively small percentage of users, which places GR in somewhat of a dilemma. Do they spend money and resources for the benefit of the minority, or are they content to live with it as it is and put up with the subsequent complaints.

Sadly it is those who are the most long standing and active members on the site who are affected and are most likely to express their annoyance, so I can't see this one going away.

As Sylvia said.

Also as Inspector Green Pen said - "
Keeping your PC and browser up to date and cache and cookies etc cleared out is always good practice but in this instance the error is coming from GR, servers which are timing out before the action is completed."

- so GR needs to sort out the servers.


Edited: In the last couple of days I have removed some threads that I started. However, the following remains the same:
Posts:
24,847

PeeEmm

No-one has 10,000 threads ................................


but several of us, if no many, do have 10,000 or more threads on which we have posted over the years, and each thread is maintained in My Threads so we can check back.

One of the other silly little problems is that we seemingly cannot remove all of our posts from a thread, and have that thread disappear from My Threads.


so, basically, we cannot reduce the number of threads "kept" in My Threads.


It is easy to post on that many threads when you are a regular helper, and have been for many years.




sylvia

Getting the error messages again when trying to look at My Threads

Thanks Inspector............

I think I understand that.
What I don't comprehend is why anyone should have 10,000 Threads .......
I'm assuming we mean 'threads' as on this page?
Sorting your Surname Summary of course is a different thing and would need to perform without any error - I would hope!
Is it only on GR that we should need to 'clear cookies etc' ?
I don't do this for any other site I use..........

PeeEmm :-|

PeeEmm

This particular error has been around on and off for over a year now. It is volume related, not a fault with a specific activity, so can occur almost anywhere on the site.

My experience shows that it is more likely to happen when the volume of data that the system has to process in order to comply with the members action exceeds a certain critical amount.

So someone with over, say, ten thousand threads to their name is likely to get it regularly when using 'My Threads', whereas if you only have one thousand, then it is unlikely.

I used to get it all the time when trying to sort my Surname Summary, although it has been less frequent of late.

Keeping your PC and browser up to date and cache and cookies etc cleared out is always good practice but in this instance the error is coming from GR, servers which are timing out before the action is completed.

Hello Joy

Just checked, and found that my threads are working OK :-)
But then I only have a few - I expect you have many ;-)

Regards

PeeEmm

My Threads

error :-|

Error message is back when trying to look at My Threads

I can see my tree again! whoopee! :-D

That's working, except for adding parents to someone........ when the parents already exist on my tree...... that DOES NOT WORK!!!!!

I tried sending a contact message to another member...... clicked SEND, nothing happened. Clicked again, nothing happened. Clicked again, nothing happened. Tried looking at Sent Messages, got nothing. Forget it......... I'll go do something else, away from the computer.

Came back half an hour later, checked Sent Messages........ andfound that the message was sent THREE TIMES. That person will think I'm an idiot :-(

WHEN IS THIS SITE GOING TO WORK PROPERLY??????????

:-P :-P :-P :-P :-P :-P

PS ~ I'm still fed up and disgusted

For the none technical I reckon 99.98% of the users could work out that the load during a wet Christmas would be more than usual. Not GRU though ...

Basically this mess is being caused because Bright Solid cannot do its computer capacity sums. The same Bright Solid which has been appointed by Wee Eck (*) to run Scotland's root server. Hardly surprising as Wee Eck cannot do sums either.

Far and away the easiest way to fix these problems is to increase the server memory. It is cheap - 16 GB server memory is about £ 130. Maybe if the budget does not run that far Estelle and PM could have a whip round.

Believe it or not Microsoft ships a gadget that can be used for simulating the load on a web server so as to avoid various not available errors. I wonder if GRU/BS ever thought of using it?

Or even RTFM.
:-|

(*) Alex Salmond

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I only had a problem once with my tree last week. It's absolutely fine now. :-D

Hello Scozz,

I am really sorry you are still unable to see your tree. I have reported this again to the tree team this morning.

I know that the recent problems have been server related. One of our servers had become overloaded. The capacity was increased yesterday and the tree was working again for a while.

It does concern me that you have been unable to see your tree at all though since before Christmas. Whilst there have been times when the tree was unavailable, the tree has been working properly for much of the time.

Last night we saw a different error message, which the team are looking into at the moment.

I can only apologise for the inconvenience. I can assure you that we are looking into this and we are doing our very best to stop these error messages appearing.

Estelle

Rollo ~ I tried that, and watched the blue line slowly grow......... after five minutes I got fed up.

I haven't been able to view my tree since before Christmas.

Estelle! It's still happening!! I tried five minutes ago.

I'm getting very annoyed!!!!!!!!!!!!!!!!

Well Rollo,

I hope it isn't hackers because we assume that GR keep secure all our credit card details.

Would be a nightmare for all concerned if hackers got all those details.


Gai