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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

Reggie

Reggie Report 4 Aug 2013 08:32

This is the error message......................getting it CONSTANTLY

And it has been posted on here already...........................

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.


I was trying to use 'search all trees'

Also to add a post to a thread.


What the **** difference does it make what I'm trying to do?

.................the site should work properly.............................

And GR should NOTICE that it doesn't

KenSE

KenSE Report 4 Aug 2013 07:34

If only everyone would post the full message with details of their browser and what they were doing, every time they got one of the errors, then Genes would s urely notice that something was wrong.

It might jam up the Internet though.
:-)

SylviaInCanada

SylviaInCanada Report 4 Aug 2013 05:06

got the Error message when I tried to get onto GR.co.uk about an hour or so ago.


I went to the .za site, and got on with no problem.


The site should not be so busy at 3 or 4 am UK time.

GlitterBaby

GlitterBaby Report 3 Aug 2013 16:45

They are back

Click on Advanced Search - error message

Click on a board - error message

Click on logo to return - have to do this several times


repeated again at 23:24

Joy Kentish Maid

Joy Kentish Maid Report 2 Aug 2013 08:27

http://www.genesreunited.co.za/boards/participation?pcp=0

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.


2 Aug 2013 08:27

wisechild

wisechild Report 31 Jul 2013 13:20

I´ve only been able to get onto the site via the desk top short cut for days & I still get timed out repeatedly on Find Ancestors

Elizabeth2469049

Elizabeth2469049 Report 31 Jul 2013 10:15

Last night I couldn't get in - reached the home page but no further, got in via the Oz link. Got in all right this morning via the usual desktop short cut.

LadyScozz

LadyScozz Report 31 Jul 2013 09:06

I gave up earlier, went and did something more interesting ~ the ironing! :-D

Dinner is cooking, so I thought I'd try here again.

Six attempts ~ got the Error :-P Message.

I'm not jumping for joy, because I expect to get another Error :-P Message when I hit submit.

I'll do my usual ~ copy this message ~ before hitting submit, then I'll wait for the message to appear multiple times.

:-(

Whoever you are at GR ~ STOP MESSING ABOUT!!!!!!

:-\ :-\ :-\ :-\ :-\ :-\

SylviaInCanada

SylviaInCanada Report 31 Jul 2013 07:39

what on earth is wrong with this site???


I got the Error message trying to refresh a page


tehn trying to open a Board

Tried South Africa .................. got the Error message


Tried to open the UK site THREE times .......... got the Error message


Finally got in via South Africa



All within the last 5 minutes.

SylviaInCanada

SylviaInCanada Report 31 Jul 2013 07:16

I got onto the site with no problem


but have had the Error message every time I've submitted a post


and also twice when I tried to open a thread.

LadyScozz

LadyScozz Report 31 Jul 2013 02:04

I took at least five minutes to get on this site!

Clicked on the link and got Error Message.

That happened a few times.

Typed the full address in the URL........ Error Message

Kept trying, and trying, and trying, and eventually got here.

I'm getting REALLY fed up with this!

:-P :-P :-P :-P :-P :-P

Gins

Gins Report 30 Jul 2013 08:01

Scozz :-D


LadyScozz

LadyScozz Report 30 Jul 2013 06:36

I'm having weird nightmares and talking in my sleep.

My OH tells me I keep saying *&^*!@* Error Message

:-(

SylviaInCanada

SylviaInCanada Report 30 Jul 2013 00:50

about 10 minutes ago, I could not move anywhere on the UK site, without getting the Error message.

Open a Board ..... Error

Try another Board ......... Error

Tried 5 times in succession, then .................

Closed out, and went to GR - South Africa .................. working beautifully :-D

GlitterBaby

GlitterBaby Report 30 Jul 2013 00:22

Fed up with the error message

All I did was click on add reply to a thread and got the dreaded error message.

Clicked at least 5 times on logo and was still on error message.

Closed the tab, opened another and straight back to error message

Finally after clicking on logo at least 10 times got back to home page

RolloTheRed

RolloTheRed Report 19 Jul 2013 20:05

IGP is correct when he says that GRU database engine and back end servers "run out of steam" when a query returns a very large data set eg PMs. However this is by design not by accident.

Nothing man made is infinite and that includes computer systems. If GRU continually adjusted parameters to accommodate such queries then either costs would rise ( and subs ) or more routine queries would take longer. So they don't.

That being said it is possible to return a rather more graceful error message to the user than a default "Error!"

PeeEmm

PeeEmm Report 19 Jul 2013 18:58

:-P

InspectorGreenPen

InspectorGreenPen Report 19 Jul 2013 17:54

There is little point in continually debating what works what doesn't work, which browser works, which doesn't work etc etc ad nauseum.when it comes to the
"Dreaded Time Out Message"

So, as we have said on many occasions, it is those members with large trees, members who have tens of thousands of message board postings, and those who have lots of personal messages who are impacted.most.

Bottom line is that GR's database management system .and / or its servers runs out of steam if the quantity of data that it has to extract and process gets too large.



PeeEmm

PeeEmm Report 19 Jul 2013 16:01

Thanks for your reply Sylvia.

[with fingers crossed} I seem to have been lucky with the site at the present time, very few errors [can't remember the last problem!] the tree opens for me with no problem, messages have been sent and received without a hitch. I have viewed updates and found that is also smooth.
Most of my family searching is done through findmypast and when confirmed is then added here on the GR tree. My trurning point seemed to be when Genes advised that I change my browser to Google Chrome. This I did and all seems to be OK now. I keep a separate icon on the desktop for Chrome and only use it for GR and FMP, all other work on the PC is via the bog standard microsoft browser and the Thunderbird e-mail thing.
You have made me contemplate going back down my tree to the Blencowe - Mixbury - and Cadd connections..... but don't hold your breath.
As a matter of interest - a few years ago we went to the Mixbury area and had a meeting with a local vicar to get a copy from his Parish register of a Birth entry for a Blencowe. It was then that we discovered the problem with tracing some family members. The Mixbury area is slap bang at the junction of three counties: Northampton, Oxfordshire and Bucks. So in some instances the Registrations might be in any one of these three places ...............

Regards

Peter :-)

SylviaInCanada

SylviaInCanada Report 16 Jul 2013 20:28

Yesterday, it was hit or miss as to whether I could open 2 messages in my Inbox in succession, or whether I had to leave Inbox and Messages, and then re-enter.


Haven't had that one for quite a while! :-(