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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 24 Apr 2012 03:30

Monday to Friday

8 or 8:30 am to about 4:30 pm




Some people manage to get a response by going to the GR Wall on FB, and posing their question on there


NOT the best or preferred method by most members ............ but at least you get some sort of response!

Scozz

Scozz Report 24 Apr 2012 00:18

office hours only - and if you reply to GR with "ATTENTION SO & SO" and that person is on leave, you get on the roundabout again......... more generic responses........... :-P I'm getting dizzy :-(

James

James Report 23 Apr 2012 21:58

Jeez, am so frustrated, do the support team work only office hours? Sent an error message to support at around 8pm last night, they finally emailed back at 5pm today and asked for further info, i replied at 615pm, does that mean it will be take until tomorrow late afternoon to sort? Such a shame i didnt look on the forums before i subscribed, may not have done, at least it was only a month :( I cant believe that such a large site doesnt have better support?? someone please help!!

SylviaInCanada

SylviaInCanada Report 23 Apr 2012 21:02

PeeEmm


I think you will get a reply ................


the real question is .............


.......... will be a "real" reply or just the same old, same old "what browser are you using? when did it happen?" etc etc etc




sylvia

PeeEmm

PeeEmm Report 23 Apr 2012 16:35

Hello all,

There is a distinct lack of posts to this thread.....
I have just sent a comment to the 'team' as I am also experiencing "errors"

It will be interesting to see if I get a reply. :-(

PeeEmm

GlitterBaby

GlitterBaby Report 19 Apr 2012 00:05

Error messages are back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Scozz

Scozz Report 10 Apr 2012 03:39

What a great weekend I had..........

ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE

OVER AND OVER AND OVER AND OVER!!!!!!


Fed up with this :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P

SylviaInCanada

SylviaInCanada Report 9 Apr 2012 20:09

well, GB


don't be in too much of a hurry



it is just after 8:00 pm on a Bank Holiday, at the end of a 4 day long weekend.


there's obviously no staff on duty :-D




GlitterBaby

GlitterBaby Report 9 Apr 2012 17:01

Error
Error
Error
Error
Error
Error
Error

Are the Team getting the picture - I think not as still not sorted out !!!!

Martin

Martin Report 26 Mar 2012 20:33

I'm using Firefox and had accessed the site from three different PCs in the last week and had no error messages whatsoever. The only problem I am having is that I am unable to upload any photos whatsoever to any profile on either the new or old tree. So I'm not sure what is going on, I don't other people are having probelms with photo uploading?

As long as Genes keep the old tree available I'll be happy, I hate the new one with a passion.

GlitterBaby

GlitterBaby Report 26 Mar 2012 18:47

Really does not matter to you what systems I am using.

But as you have asked - Windows XP and IE8 but this should not be a problem. They work on all other sites such as Ancestry, FMP, Scotlandspeople, FreeBMD etc etc etc

If you have not been getting any of the error messages then you are lucky.

Some of the following that have produced an error message -

Search on a board
My Threads
Clicking on board
clicking on a thread
hit submit button to post a reply on a thread
Getting stuck on the error message

GlitterBaby

GlitterBaby Report 26 Mar 2012 15:40

Is that meant to be funny ?

GlitterBaby

GlitterBaby Report 26 Mar 2012 13:48

Absolutely disgusted !!!!!

When are the problems going to be sorted ?

Scozz

Scozz Report 24 Mar 2012 23:06

The error message is back.

I don't have GR on Favourites.

Type the address ..........

Error Message...........

SOMETIMES clicking on the GR logo gets me in, most times I get another Error Message....... usually takes at least three attempts to get on site.

Yes, I delete cookies, cupcakes, scones, biscuits......... and everything else they recommend......... :-P

Looking at other trees......... keep getting message "problem connecting to GR" when searching... but next try it usually works. :-(

GlitterBaby

GlitterBaby Report 24 Mar 2012 00:03

Back to error message when hitting the submit button on threads

InspectorGreenPen

InspectorGreenPen Report 20 Mar 2012 19:28

Worked for me, Joy, I now have all your threads up on my pc.

PS oops . ... they are my threads - was worried for a minute then.....!

Joy Kentish Maid

Joy Kentish Maid Report 20 Mar 2012 18:45

http://genesreunited.co.uk/boards.page/participation

error

:-|

GlitterBaby

GlitterBaby Report 14 Mar 2012 14:01

Frankly I would rather have simple that works.

Scozz

Scozz Report 14 Mar 2012 08:33

Thanks PeeEmm :-)

I tried to load a few, but they were "wrong format"........ the Lion Rampant will be there until I find something else. I was fed up looking like a blobby bloke.

Someone said they needed sunglasses to look at it. Sunglasses in Scotland? I prefer the weather in Australia :-D

Scozz

Scozz Report 14 Mar 2012 08:24

IGP - At last GR admitting it isn't the fault of all of us!!

Maybe somebody at GR finally read some of the message boards (I suggested it to them a few times).

I hope they realise only a fraction of GR members look at the boards and post on them.

How many members are sitting in front of their computers, cursing?!

How many are totally fed up and won't return?

I know there isn't a limit to the number of contacts, or the size of a tree, I also know it isn't my fault. Why did the GR reply state that as an "excuse" ?

I'm waiting for the site to shut down for at least a week while they stick more glue and bandages on it............ then wait for it to fall apart again.

:-D