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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

Wend

Wend Report 18 Jan 2012 07:33

I find it very strange that so many members are having problems with this site. Apart from a couple of 'hiccups' in November, I have had no problems at all and always get in straight away through my Bookmarks. Must be so frustrating and I'm not at all surprised that some of you are mad!

I shall probably start having problems, now I've said that!

Joy Kentish Maid

Joy Kentish Maid Report 19 Jan 2012 11:03

The timeout period elapsed prior to completion of the operation or the server is not responding.

Joy Kentish Maid

Joy Kentish Maid Report 19 Jan 2012 13:43

Server Error in '/' Application.

Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


The rest sent to support@genesreunited.co.uk

Estelle

Estelle Advisor Report 19 Jan 2012 13:51

Hi Joy,

thank you for reporting this to our support team. They will pass the details on to Phil and the development team.

Kind regards,

Estelle

Joy Kentish Maid

Joy Kentish Maid Report 20 Jan 2012 18:33

http://genesreunited.co.uk/Boards.page/Send
error message

Joy Kentish Maid

Joy Kentish Maid Report 20 Jan 2012 22:11

Service Unavailable

HTTP Error 503. The service is unavailable.

(clicked on new announcement by Phil)

SylviaInCanada

SylviaInCanada Report 21 Jan 2012 04:15

AGAIN ....................


I was unable to get in to GR through Bookmarks 2½ hours ago

got the real run-around ................ sign in -> log in -> sign in -> sign in

Tried again ........... same circle


gave up


Tried again about 15 minutes ago .................. and got sign in ->sign in ................................



........................ and got in!!!!





sylvia



Joy Kentish Maid

Joy Kentish Maid Report 23 Jan 2012 16:42

Most days:

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

InspectorGreenPen

InspectorGreenPen Report 23 Jan 2012 17:58

That's the GR standard timeout message, Joy. It happens whenever the process you have requested is taking too long to complete.

It can happen anywhere within the site and is not linked to a specific action, but more likely to happen when the process is having to sort through a lot of data.

To be honest the only time I got it regularly was when sorting through Surname summary or trying to move to other pages within a very long thread which sort of confirms the theory.

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 08:15

Thanks, IGP. I am glad you and some others do not experience problems too much :)

However, it can be frustrating when one does experience them one's self (oneself?).

And it is not just the errors but also the speed, or lack of; for instance, while waiting for the site to open I was able to open http://www.thehungersite.com/clickToGive/home.faces?siteId=1 and click in it several times before genes reunited opened.
:-(

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 08:30

Not Found

HTTP Error 404. The requested resource is not found.


clicking on a thread that is still there.

Estelle

Estelle Advisor Report 26 Jan 2012 12:04

Hi Joy, you posted this link - http://genesreunited.co.uk/Boards.page/Send. Could you please let me know which are of the site this is on? I have been posting messages and had no problems at all. Do you see the error message every time you post or just when you are trying to add to one particular page?

Thanks for your help.

Estelle

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 14:11

Estelle, I clicked on the link that you quoted just now and the following appeared:

"http://genesreunited.co.uk/Boards.page/Send.

Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo."


"http://genesreunited.co.uk/Boards.page/Send
error message"
was posted 20 Jan 2012 18:33 and I don't know on what I was clicking then.


It happens randomly, most days: accessing the site / changing boards / clicking on a thread / submitting a post / clicking on a message; all browsers used are up to date ie mainly chrome, occasionally firefox.

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 14:36

And a minute ago, moving away from the general board, I clicked on the suggestions board:

"Not Found

HTTP Error 404. The requested resource is not found."


But it is here :-S

Estelle

Estelle Advisor Report 26 Jan 2012 18:02

Hi Joy,

that is most odd, isn't it? I have been on the boards a bit today and not seen any error messages. The link you posted does give the error message. But we use the same link when you add a reply to a thread and this is working fine for me as I add to threads on here.

We have now released our new baseline code which should see an improvement in performance. However, if this continues then please email me at the technicalhelp address.

Thank you.

Estelle

Joy Kentish Maid

Joy Kentish Maid Report 26 Jan 2012 21:04

Very odd :-S

Will do. Thank you, Estelle.

Joy Kentish Maid

Joy Kentish Maid Report 27 Jan 2012 15:35

Email sent as requested.

GlitterBaby

GlitterBaby Report 28 Jan 2012 23:21

Not had an error message for sometime but just had one


ErrorSorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

GlitterBaby

GlitterBaby Report 29 Jan 2012 12:20

Same error message again today.

Had looked at my Inbox and read a message - gone back to Community and clicked on My Threads and got the error message.

wisechild

wisechild Report 29 Jan 2012 13:51

Not getting any messages at all, but having great difficulty accessing threads/reading posts/ changing pages/posting. Keep getting timed out because Genes is so slow.
Am using Windows Vista & Firefox.