Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras


  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

This site is a joke and I am not laughing

Page 12 + 1 of 36

  1. «
  2. 11
  3. 12
  4. 13
  5. 14
  6. 15
  7. 16
  8. 17
  9. 18
  10. 19
  11. 20
  12. »
ProfilePosted byOptionsPost Date


KenSE Report 29 Jan 2012 14:28

I wonder if people with 20,000 posts and who use "My Threads" a lot are more prone to get these errors.


GlitterBaby Report 29 Jan 2012 17:25

Well two error messages in under 5 mins.

Strange that Ken mentions "My Threads" as that is exactly what I was trying to do when I got the error messages.


SylviaInCanada Report 29 Jan 2012 20:43

I've found things better for the last 2 days

............... hope I don't jinx myself now :-D ................

but I am now having problems with my Messages ........

...... I cannot open 2 messages in succession without having to go out of Inbox, and then re-entering.

The second message just will not open

then the 3rd message will not open until I leave and re-enter

and on and on and on



GlitterBaby Report 29 Jan 2012 20:59

Just logged on to site.

Tried My Threads and straight away got the error message.


GlitterBaby Report 29 Jan 2012 21:01

Same thing again

Looks as if I will have to stop using My Threads if I am going to get error messages everytime


SylviaInCanada Report 30 Jan 2012 01:33

Just knew I'd jinx myself!!!!

Got the Error message

and, yes, I was trying to open My Threads


SylviaInCanada Report 30 Jan 2012 04:29

Error again ...........

when trying to open My Threads

I really did jinx myself!!


Joy Kentish Maid

Joy Kentish Maid Report 30 Jan 2012 08:37

The speed has been much better in the last few days.

However, the error still appears randomly ie clicking on messages (in and sent), going from board to board, my threads, utterly randomly any time anywhere; I go back top left and usually okay again, but there should be no error message at any time anyway :-|
The error does not occur in any other site.


KenSE Report 30 Jan 2012 10:34

Joy, the message will occur randomly as it is caused by a timeout. That is going to depend on what is happening between your PC and the Genes servers. Error messages such as that are good because the system handles them and continues to function. That is much better than waiting for a result which might never come.

I have had errors on other sites (e.g. freeBMD and the site that shall not be named) when actions timeout. Also I occasionally have to sign in unexpectedly when using that other site and the BBC message boards.

The thing I do notice is that the people the error happens most often to, have got over 20,000 posts to their credit. That implies that they have a large number of threads and that they use the system a lot and are therefore more likely to experience faults.

When you use My Threads, the system has to find your threads and sort them in order of last posting, at best the time taken is proportional to the number of threads.

It could be that Genes thread sorting relies for speed on threads latest postings being for the latest initiated threads. In that case it might mean that long running threads and old threads with recent postings affect the timing significantly.

Joy Kentish Maid

Joy Kentish Maid Report 30 Jan 2012 11:40

But, Ken, it happened instantly so how could it be a timeout? (says she with little IT knowledge ;-))

I have not had errors in free BMD nor ancestry nor find my past nor family tree forum, nor digital spy, nor any other sites :)

btw I would love to reduce the number of posts and maybe one day we will be able to get into our threads again seeing individual posts so be able to remove them (as we could not so very long ago).

PS we can name other sites, Estelle said so.


GlitterBaby Report 30 Jan 2012 12:41

Just logged onto site.

Clicked on My Threads and got the error message.

Not sure about timeouts either.

Majority of my threads are lookups for members so can not really reduce the number of threads I have posted on.

Same as Joy I am not having problems with other sites.

Joy Kentish Maid

Joy Kentish Maid Report 30 Jan 2012 14:57

I find it quite daft if each time I click on my threads that the error thing appears :-| (twice just now).

Joy Kentish Maid

Joy Kentish Maid Report 30 Jan 2012 19:51

It really should be possible to click on my threads, no matter how many there are, without the error appearing

:-| :-(


GlitterBaby Report 30 Jan 2012 19:54

Just come back on site

Yes you have guessed it !!!

Click on My Threads and got the error message.

Strange not had problems with error messages just recently except for when trying to use My Threads

Really getting annoying now.


SylviaInCanada Report 30 Jan 2012 20:01

Just to be clear ......

I do not get an Error message with my In Box

Literally nothing happens when I try to open a second message after having successfully opened one, and responded to it.

I then go back to the In Box, click on the next message to read, and ................. NADA

No matter how many times I click on that second message there is NO action, and no sign of any action taking place.


Joy Kentish Maid

Joy Kentish Maid Report 31 Jan 2012 12:59

Third attempt and still error with


~`*`Jude`*`~ Report 31 Jan 2012 13:32

Must admit l have trouble changing from one thread to another or sending a post, very slow. But not had any errors for a few days.

jude :-D


GlitterBaby Report 31 Jan 2012 17:10

Well at least this time I did not get an error message when I clicked on My Threads

Joy Kentish Maid

Joy Kentish Maid Report 31 Jan 2012 18:41

I shall return another time

Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Terms & Conditions Privacy Policy
Copyright Genes Reunited Limited 2000-2012.
All site material is owned by Genes Reunited Limited and should not be used without prior permission.
Any views expressed in message boards and members notes represent the opinions of the author, and do not represent the opinions of Genes Reunited Limited


GlitterBaby Report 1 Feb 2012 20:31

Oops back to error messages when clicking on My Threads