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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date


SylviaInCanada Report 12 Mar 2012 19:31

announcement on Announcements thread ..........

Hi everyone, we are sorry that some of you had problems accessing and using the site at the weekend. These problems have now been resolved and the majority of you should be able to sign in as usual. We are aware that a minority of members are having continual problems accessing Genes. This is something that Phil and the rest of the team have been working on. Phil did make some changes last week, which has helped. He hopes to roll out more improvements laster on this week.

If you do continue to have problems then please contact our support team -

Kind regards,



GlitterBaby Report 12 Mar 2012 19:54

They should spell check their annoucements !!!

Still does not answer all questions being raised about the workings of this site


SylviaInCanada Report 13 Mar 2012 00:22

yes indeed!!

there have been some laughs about "laster plaster" :-D :-D


SylviaInCanada Report 13 Mar 2012 00:37

yes, indeed!!

there have been some laughs about "laster plaster" :-D :-D


LadyScozz Report 13 Mar 2012 04:48

I'm getting really fed up now!!

Typed my post, clicked on send, and got nothing. Forgot to copy it before sending, so I'll make sure to copy it this time :-| :-| :-|

Once again, a reply from GR........ it's MY fault

" I am sorry our last fix didn't work. The problem is that our site is timing out when you log in due to the amount of data it has to load. I can see you have many contacts and a large tree. Each time you sign in to the site we are trying to load, and refresh, the contacts and your Hot Matches. These are what is causing the site to time out. "

Yes - I have many contacts (I didn't know there was a limit) :-|
Yes - I have a large tree (many trees on GR bigger than mine)

Isn't that what it's about? Making contacts and building a tree?

Hot Matches? I last received a list of Hotmatches 5 December 2011. One contact, one name. A "Brand New Member" the list said........... so I sent a message, which hasn't been opened yet. Maybe the Brand New Member can't get on site?

I tried to delete the "rejected" hotmatches. Couldn't do it...... and kept getting Error Messages.

And the usual.......... took me at least 5 minutes to get on site, constant Error Messages. :-P :-P :-P :-P


LadyScozz Report 13 Mar 2012 05:07

changed my name........... and checking to see if the pic worked........


LadyScozz Report 13 Mar 2012 05:07

<3 <3 <3


LadyScozz Report 13 Mar 2012 05:24

aaaaaaaah - so the changes I made (name and pic) have now been stuck on all my previous messages.

The pic I wanted was the wrong format duh :-S


InspectorGreenPen Report 14 Mar 2012 06:45


It isn't your fault nor is there a 'limit' on the number of records a member can have.

However, as I have been saying for weeks now, the problem is as GR has now finally acknowledged in their reply to you. The database has grown too such a size that the system can no longer manage the volumes of data that have to be processed for certain member profiles efficiently, and so it times out.

Unfortunately there is nothing more we as members can do, nor is it suddenly going to fix itself as if by magic overnight. The ball in in GR's court now to get on and fix it.


Norma Report 14 Mar 2012 07:43

I keep getting error messages too!!
And for some reason it wont let me upload newer version of my tree!!
It sticks at 5%


LadyScozz Report 14 Mar 2012 08:24

IGP - At last GR admitting it isn't the fault of all of us!!

Maybe somebody at GR finally read some of the message boards (I suggested it to them a few times).

I hope they realise only a fraction of GR members look at the boards and post on them.

How many members are sitting in front of their computers, cursing?!

How many are totally fed up and won't return?

I know there isn't a limit to the number of contacts, or the size of a tree, I also know it isn't my fault. Why did the GR reply state that as an "excuse" ?

I'm waiting for the site to shut down for at least a week while they stick more glue and bandages on it............ then wait for it to fall apart again.



LadyScozz Report 14 Mar 2012 08:33

Thanks PeeEmm :-)

I tried to load a few, but they were "wrong format"........ the Lion Rampant will be there until I find something else. I was fed up looking like a blobby bloke.

Someone said they needed sunglasses to look at it. Sunglasses in Scotland? I prefer the weather in Australia :-D


GlitterBaby Report 14 Mar 2012 14:01

Frankly I would rather have simple that works.

Joy Kentish Maid

Joy Kentish Maid Report 20 Mar 2012 18:45




InspectorGreenPen Report 20 Mar 2012 19:28

Worked for me, Joy, I now have all your threads up on my pc.

PS oops . ... they are my threads - was worried for a minute then.....!


GlitterBaby Report 24 Mar 2012 00:03

Back to error message when hitting the submit button on threads


LadyScozz Report 24 Mar 2012 23:06

The error message is back.

I don't have GR on Favourites.

Type the address ..........

Error Message...........

SOMETIMES clicking on the GR logo gets me in, most times I get another Error Message....... usually takes at least three attempts to get on site.

Yes, I delete cookies, cupcakes, scones, biscuits......... and everything else they recommend......... :-P

Looking at other trees......... keep getting message "problem connecting to GR" when searching... but next try it usually works. :-(


GlitterBaby Report 26 Mar 2012 13:48

Absolutely disgusted !!!!!

When are the problems going to be sorted ?


GlitterBaby Report 26 Mar 2012 15:40

Is that meant to be funny ?


GlitterBaby Report 26 Mar 2012 18:47

Really does not matter to you what systems I am using.

But as you have asked - Windows XP and IE8 but this should not be a problem. They work on all other sites such as Ancestry, FMP, Scotlandspeople, FreeBMD etc etc etc

If you have not been getting any of the error messages then you are lucky.

Some of the following that have produced an error message -

Search on a board
My Threads
Clicking on board
clicking on a thread
hit submit button to post a reply on a thread
Getting stuck on the error message