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when will the 'search' function work ?

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chrissiex

chrissiex Report 25 Oct 2011 04:20

in view of the horrible hideousness going on everywhere with everything on the site this is a problem of petty proportions

but it is an essential function for people who use the help boards for various reasons

it is a service that is supposed to be provided to paying customers

I can imagine there have been other threads about this, but you will see my problem ... I can't find those threads because ...














THE SEARCH FUNCTION DOES NOT WORK



or maybe it is me and I should just clear my cache and delete my cookies

Researching:
the 'Walking Madonna' at Salisbury Cathedral ... if genes members find your family do thank them by name on the Success Stories board !

InspectorGreenPen

InspectorGreenPen Report 25 Oct 2011 06:27

It isn't petty but most likely part and parcel of the current spate of issues with the database, causing errors when trying to navigate around the site.

As far as I can tell, it appears there are issues with some of the indexes that the database uses to to get from one part of the site to another.

Imagine a book where the index at the back has some of its pages missing or corrupt. Each time you try to search, or try to go to a page which should be in the missing part you get an error.

These missing bits will need to be rebuilt to get things working again, and this takes time, unfortunately.