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NEW MESSAGE CENTRE --- PROBLEMS

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 16 Dec 2011 06:53

IGP


Now I remember you posting that!


I have only just been troubled with it.


But now I can't open more than 1 message, then I have to go back (or hit Renew)

so it seems to be getting worse for me



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

InspectorGreenPen

InspectorGreenPen Report 16 Dec 2011 06:45

I mentioned the 'wrinkle' re freezing when trying to open subsequent messages on the 22nd November on this very thread.....!

It's a bug.....!

Until GR get around to fixing it, hit the refresh button and you you will be able to open your next message.

SylviaInCanada

SylviaInCanada Report 15 Dec 2011 21:23

PHIL


I'm also known as Scilly :-D



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 15 Dec 2011 04:35

also, just found another wrinkle ................

I was looking back at some of the earliest pms that are still extant in my Inbox (a lot are missing), and found that I could open 2 in sequence, but then not a third message.

I went back to the last page ........ and the same thing happened.

It's as if the Message Centre freezes after 2, or occasionally 3, pms have been opened.




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 15 Dec 2011 04:26

Problems again .............


About 8 hours ago, got Error message twice before Message Centre would open to Inbox


About 15 minutes ago, got one Error Message before Inbox would open.




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 13 Dec 2011 19:21

All was going so well today - read and replied to messages - woo hoo!!! ;-)

Clicked on messages just now - see below:
- and I was not following a link from favourites, nor an email nor from another site,



Error
Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Joy Kentish Maid

Joy Kentish Maid Report 12 Dec 2011 12:49

Phil - I have been notified by email that there is a message from you but when I clicked on messages the site whirred round and round and round and then eventually appeared:


http://www.genesreunited.co.za/messages.page

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 7 Dec 2011 19:33

It took 2 attempts about 10 minutes ago to open Message Centre to get to the Inbox ............. and that is using Firefox.


I suppose that is faster than the 3 to 6 attempts it was taking over the weekend and yesterday :-D




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 7 Dec 2011 13:55

Tried once more just now and still cannot get into messages:

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

AnninGlos

AnninGlos Report 7 Dec 2011 10:24

Check out the announcement board and Phil's update.

Researching:
Photo clematis in the garden: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

SylviaInCanada

SylviaInCanada Report 7 Dec 2011 07:37

Yes,

I also got that same 500 - Internal Server Message when trying to move within a thread, only about 10 minutes after the one reported above.




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

InspectorGreenPen

InspectorGreenPen Report 7 Dec 2011 07:03

I think GR have changed their timeout message. his is all connected with the performance issues that the site is currently having because the database has grown too large.

It isn't specific to the Message Centre, not to the browser you are using, nor which part of the world you are in or how many users are logged on, it is because it is taking too long for the system to select and sort through all the records required to process the action you have taken.

I get exactly the same when trying to sort through the thousands of names in my Name Summary (which I have reported separately, and they are looking into too)

This is all part of the work that GR developers are trying to sort out. Unfortunately it takes time involving code re-writes and the rebuilding of database indexes as Phil has already mentioned.

We will just have to wait and let them get on with it.

SylviaInCanada

SylviaInCanada Report 7 Dec 2011 04:15

New problem with Message Centre ...... to me, at least.


Using Mozilla Firefox .................

Clicked on Message Centre in order to open 2 pms

Got the following message:-

Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.




What does that mean, please????????????????????




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 7 Dec 2011 03:59

Thank you, Phil, for that update.

This is my first time on the computer today (Dec 6th, my time), so I am unable to say whether there were any problems earlier.



sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

philmoir

philmoir Advisor Report 6 Dec 2011 17:52

I will post this on announcements too.

The last few days has seen some extensive activity coming from some of the senior technicians at brightsolid to try and identify the errors and performance issues occurring on the site. Some of you may have been affected while they tested out these changes and put under heavy load the last couple of days, but progress has been positive so far and we need to continue work on this and get it resolved once and for all.

As a result, while these changes are being tested and retested, and while the new database indexes are still being created for the messages we are unable to roll out the Message Centre patch. This will be rolled out as soon as practical.

Thank you for bearing with us while we try to rectify these issues.
Phil

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

Daniele

Daniele Report 6 Dec 2011 16:07

let's say there are groups working to improve sections like: tree, message centre, hot matches, performances etc.

because the topic is MC I can say that we will release soon improvements for this sections

JerryH

JerryH Report 6 Dec 2011 15:53

Dan

What is the extent of the tweaks you are planning please?

Are they just confined to the Message System or do they also deal with the Browser Compatability Issues applicable to the whole site?

.

Researching:
Photo is of my Great Grandfather Abraham

Daniele

Daniele Report 6 Dec 2011 15:12

Hi Cynthia,

we have almost finish all the tweaks, so other few days and we will release all the fixes that should solve all the problems that all of you found until now.

Cynthia

Cynthia Report 6 Dec 2011 14:42

But have you solved the message box problems Phil????

Researching:
ADVICE: Click on 'My Threads' over on the left to find your replies. Please respond to your replies by typing in the Add Reply box at the bottom of the page. Enjoy!

philmoir

philmoir Advisor Report 6 Dec 2011 13:26

I have now merged the two message centre threads.

Researching:
I am the lead developer for the Genes Reunited website team. Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way. My research areas of interest are East London, North-West Cumbria, North-East Scotland and Edinburgh.

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