Suggestions

And apparently despite returning an error message seven times, four messages actually got through.

Beyond a joke now. It has just taken me 7 attempts to send a message. It went eventually through perseverance but 7 attempts, 7 error messages. :-( :-( :-( :-( :-( :-(

Error
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:-(

That was very kind of them.... considering their e-mail service to me has been intermittent at best. :-D

What I was meaning Persephone was that the following sequence of events may have occurred:

Before 22nd - email notification stopped working
22nd - you noticed you had a message and actioned it
before 30th - GR fixed the email notification and sent notifications for all messages that had been sent during the outage.
30th - you get the email for the message you had already processed.

That thought had occurred to me KenSE,
that is why I put ,,,,,,,,
"I have been away and nearly two days have gone past since I looked so it is not as though I had got in before the e-mail arrived."

But to make it perfectly clear that my head is not sewn up at the back and that I do understand the principles of time lag etc between message box and receiving an e-mail.

My last message was received on 22 Nov which I opened on that date and sent a reply. The e-mail to notify me that I had unread messages was on the 30 Nov.

Please correct me if I am wrong KenSE but I would have thought 7 or 8 days would be ample time for this sort of action to have not taken place.

Persie :-S :-S :-S :-S :-) :-) :-S :-S :-S :-S

That is me smiling amidst my confusion..

Persie - I had that experience, too, and reported it.



I would reply to, and even view a message, but this appeared


Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.


so haven't yet been able to read it.


Using Chrome sometimes. Firefox others.

Recently the message notification was not working. Is it possible Persephone that you had and read messages then, and the email relates to those message (which you were not notified about during that period)?

I now have a complaint about their message centre...

Today in my e-mails I get an e-mail from genes:

"Persephone, you have unread messages

could hold the clues you have been looking for about that mysterious relation or lead you to discovering a whole new branch of your family tree.

Go to your inbox

Don't let opportunities sit in your inbox! ."

So being a good little Persie person... I go to my inbox.... nothing new... so I do a search for unread messages and it tells me I have none.

I have been away and nearly two days have gone past since I looked so it is not as though I had got in before the e-mail arrived.

Talk about getting ones hopes up only for them to be dashed to the ground...
:-( :-| :-S :-S :-S

All I wanted to do was delete sent messages

Page Not Found
Sorry, we couldn't find the page you were looking for.
The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.

could they have got a virus into their servers????

"You could say it that GR are a victim of their own success."
- one could.

Perhaps if the records such as census, passenger lists etc were removed, this could improve the speed and stability of the site, perhaps.

One thing I do find interesting is that Message Centre usually opens immediately when I use IE6 .......... even though I cannot send messages


When I go to Firefox, I can send messages, but the Message Centre usually does not open first time .... it can take as many as 6 attempts before I get into it. And then several attempts to get into Inbox.


strange, eh?



sylvia

The fact the site is currently running slow has little to do with the number of members that might be logged on.

From what I can glean, the problems with performance are happening because the database has grown to such a size that it is taking longer and longer to retrieve the data you are trying to access. If it takes more than a pre-determined time then you get the dreaded error message. It is the same regardless of whether there are one or one hundred thousand people logged on.

You could say it that GR are a victim of their own success.

From what Phil Moir has intimated, the development team are re-writing code to make data retrieval much quicker which will ultimately ease the performance problems.

How long this takes? Who knows....!

The whole site was very slow early this morning, UK time ............... and I don't believe there were that many people using it at 4 am to 5 or 6 am :-D


It took me 4 attempts to open the Message Centre at around midnight UK time ...... using Firefox.




sylvia

Actually a little better today

Page Not Found
Sorry, we couldn't find the page you were looking for.

The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.

Took 3 attempts this morning to open Messages ............. and that was using Firefox.

Took 3 attempts this morning to open Messages ............. and that was using Firefox.

For the first time in a few days I looked at sent messages, and this appeared again:

Server Error in '/' Application.
The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /messages.page/DeleteMessages