Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

Start searching

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

NEW MESSAGE CENTRE --- PROBLEMS

Page 7 + 1 of 10

  1. «
  2. 1
  3. 2
  4. 3
  5. 4
  6. 5
  7. 6
  8. 7
  9. 8
  10. 9
  11. 10
  12. »
ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 21:19

I now can't even open my Message centre

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 20:46

Server Error in '/' Application.

The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /messages.page/DeleteMessages





Page Not Found
Sorry, we couldn't find the page you were looking for.
The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.




SylviaInCanada

SylviaInCanada Report 23 Nov 2011 20:18

I use Internet Explorer, Mozilla Firefox, and Windows

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 20:18

I replied to Estelle last night, and had an email waiting this morning (my time) to say my problem hopefully should be fixed by the end of work today


Nope .....................



Had a pm waiting, replied to it.

Clicked Send ............. and got ..........

Success
Draft message has been saved


Went into that message, edited it, and clicked Send

That edited message is not showing anywhere.



so I've sent another email to Estelle :-(


Sorry Persie!





sylvia

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 18:41

Replied to your email, thank you, Estelle. Presumably someone else will handle replies to technicalhelp@genesreunited.co.uk?

jax

jax Report 23 Nov 2011 17:58

I have not really had any problems but if someone deletes a message I sent them does it then get deleted in my sent box?

Because that seems to have happened to a message I sent last night. If thats the case we may not get replies to messages if they are being deleted.

I still have what I have sent because it is included with the inbox message I recieved....but there is not a seperate sent message

jax

Estelle

Estelle Advisor Report 23 Nov 2011 17:01

Hi Flick and Lilybids. Could you please give me more details about the messages you can't delete? if you could email me directly at technicalhelp@genesreunited.co.uk that'd be great. I'm not working tomorrow so won't pick the email up till Friday.

Thanks,
Estelle

Flick

Flick Report 23 Nov 2011 15:59

I am unable to delete unwanted messages from my Inbox.

As per usual, the changes seem to have been rolled out without having been thoroughly tested...........

When will they learn?

lilybids

lilybids Report 23 Nov 2011 12:14

I keep deleting unwanted messages but they don't go ,sends me back to first page,then can't get anywhere page not found :-S :-S :-S

JerryH

JerryH Report 23 Nov 2011 09:51

A Further thought

Could this be a problem with Mailbox size?
Having re-read this thread I see that there have been some reports af old messages disappearing.
When I was working, I seem to recall that we were always "encouraged" to prune our Mailboxes by reminders that if Mailbox limits were exceeded then we could not send / receive messages

JerryH

JerryH Report 23 Nov 2011 09:51

A Further thought

Could this be a problem with Mailbox size?
Having re-read this thread I see that there have been some reports af old messages disappearing.
When I was working, I seem to recall that we were always "encouraged" to prune our Mailboxes by reminders that if Mailbox limits were exceeded then we could not send / receive messages

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 08:27

My computer is vista and I use firefox and chrome and internet explorer. I haven't yet looked at messages today and I probably won't again until I have been told by Phil or Estelle that the issues have been resolved, it was just too frustrating yesterday. :-|

AuntySherlock

AuntySherlock Report 23 Nov 2011 08:26

OK I too am experiencing problems.

I tried to access GR from my Work computer. It is held together with things which won't allow you to do anything, blockers, scanners, can't look at that site, type stuff. As I could not get a page to open past the first screen I tried to send a PM. Everything worked fine and it looked like the message sent. Came home to my usual computer to find no reply to my message, which was unusual, nothing in the sent box, and nothing in the drafts box.

PS I also have a perpetual white envelope next to 1 Messages on the dark green bar. It has been there since yesterday (or the day before). I am dashed if I can find an unopened message.
So I too have a message whizzing around in cyberspace. Oooooooh wonder if it has landed on the big bosses desk in central office. Oh well I am sure he will enjoy making silly putty.

JerryH

JerryH Report 23 Nov 2011 07:53

Seems to me that it works prpoerly on some computers but not on others.

This suggests to me that the Genes software may not be fully compatible at the moment with some Operating Systems or Browsers. Sometimes the Firewall can have strange effects as well. I ditched Norton a few years back when it kept screwing up my connection to FreeBMD.

I use Windows XP and IE8 with a Zone Alarm Free Firewall and have had no problemswith sending messages.
Is the problem confined to Mac users - or perhaps the Firefox Browser?

If there is a common thread then this sort of information MAY help Genes to solve the problem?

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 01:49

First time on since some unearthly hour on Tuesday morning!


Have 1 message waiting


evenutally it gets around to opening.


Read message, and hit Reply

Type a response, and hit Send ................ which is the left hand button on my screen

and get:-

Success
Draft message has been saved

:-S :-S :-S :-S


Go to Draft message, make a slight change, and click Send


No acknowledgement of any kind of Success .............. and the message is not in either Sent or Drafts



I now have 5 messages in Drafts .............. and apparently no way to get them to their recipients!



sylvia

Joy Kentish Maid

Joy Kentish Maid Report 22 Nov 2011 23:48

I have given up attempting to delete messages today, they just won't go :-| :-| :-|



Thank you, Persie.

Persephone

Persephone Report 22 Nov 2011 21:06

:-( for you Joy...

I do wonder why it affects some and not others... am just glad it is not contagious.

The site still has its little foibles for me... somehow I get around them, not always the orthodox way. ;-)

Persie :-S

Joy Kentish Maid

Joy Kentish Maid Report 22 Nov 2011 20:34

I am pleased for you, Persie :)


The issues that I have encountered so far:


Messages (sent and incoming) have reappeared from deleted contacts; I have attempted to delete them, but they remain still.


"3 Messages" is visible at the top of the screen, with a white envelope, but I can see no new ones.


Sometimes I receive notification that there is a new email, sometimes there is no notification.


In messages, sent and incoming, the date on the right is normal size font but on the left showing the subject and sender or recipient, the font is much larger, in fact about double the size of that on the right.


When I clicked on some old messages, this appeared
"Warning
it is not possible to read this conversation". In that case I would rather they were removed.


This has appeared when attempting to click on sent messages to delete a page of them:
http://www.genesreunited.co.uk/messages.page/DeleteMessages?page=180 and http://www.genesreunited.co.uk/messages.page/DeleteMessages?page=190
Server Error in '/' Application.
--------------------------------------------------------------------------------

The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /messages.page/DeleteMessages


And when clicking on a page of messages:
http://www.genesreunited.co.uk/messages.page/DeleteMessages?page=230
Page Not FoundSorry, we couldn't find the page you were looking for.
The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.


The ongoing error, as follows, has appeared several times when clicking on sent messages:
http://www.genesreunited.co.uk/messages.page/sent
ErrorSorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

Persephone

Persephone Report 22 Nov 2011 20:27

Mine's fine....

Sent an attachment (picture) to Ginny last night without a hitch...

I quite like it.. I thought in box looked messy at first ... but when I had been and looked at all the various functions, I was very pleased with how effective it is.

I like the folders idea... I can now have a tidy up..

SG - I don't have adverts... they slow things down and are a nuisance.

:-)

Joy Kentish Maid

Joy Kentish Maid Report 22 Nov 2011 18:25

Email sent to you, Estelle. Thank you.