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NEW MESSAGE CENTRE --- PROBLEMS

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ProfilePosted byOptionsPost Date

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 08:27

My computer is vista and I use firefox and chrome and internet explorer. I haven't yet looked at messages today and I probably won't again until I have been told by Phil or Estelle that the issues have been resolved, it was just too frustrating yesterday. :-|

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

JerryH

JerryH Report 23 Nov 2011 09:51

A Further thought

Could this be a problem with Mailbox size?
Having re-read this thread I see that there have been some reports af old messages disappearing.
When I was working, I seem to recall that we were always "encouraged" to prune our Mailboxes by reminders that if Mailbox limits were exceeded then we could not send / receive messages

Researching:
Photo is of my Great Grandfather Abraham

JerryH

JerryH Report 23 Nov 2011 09:51

A Further thought

Could this be a problem with Mailbox size?
Having re-read this thread I see that there have been some reports af old messages disappearing.
When I was working, I seem to recall that we were always "encouraged" to prune our Mailboxes by reminders that if Mailbox limits were exceeded then we could not send / receive messages

Researching:
Photo is of my Great Grandfather Abraham

Lilybids

Lilybids Report 23 Nov 2011 12:14

I keep deleting unwanted messages but they don't go ,sends me back to first page,then can't get anywhere page not found :-S :-S :-S

Researching:
Daughter's medal

Flick

Flick Report 23 Nov 2011 15:59

I am unable to delete unwanted messages from my Inbox.

As per usual, the changes seem to have been rolled out without having been thoroughly tested...........

When will they learn?

Estelle

Estelle Advisor Report 23 Nov 2011 17:01

Hi Flick and Lilybids. Could you please give me more details about the messages you can't delete? if you could email me directly at technicalhelp@genesreunited.co.uk that'd be great. I'm not working tomorrow so won't pick the email up till Friday.

Thanks,
Estelle

Researching:
Part of the Genes team and looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.

jax

jax Report 23 Nov 2011 17:58

I have not really had any problems but if someone deletes a message I sent them does it then get deleted in my sent box?

Because that seems to have happened to a message I sent last night. If thats the case we may not get replies to messages if they are being deleted.

I still have what I have sent because it is included with the inbox message I recieved....but there is not a seperate sent message

jax

Researching:
In Essex,Hertfordshire,Cambridgeshire,East and North London and Kent...My lot did'nt travel much

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 18:41

Replied to your email, thank you, Estelle. Presumably someone else will handle replies to technicalhelp@genesreunited.co.uk?

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 20:18

I replied to Estelle last night, and had an email waiting this morning (my time) to say my problem hopefully should be fixed by the end of work today


Nope .....................



Had a pm waiting, replied to it.

Clicked Send ............. and got ..........

Success
Draft message has been saved


Went into that message, edited it, and clicked Send

That edited message is not showing anywhere.



so I've sent another email to Estelle :-(


Sorry Persie!





sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 20:18

I use Internet Explorer, Mozilla Firefox, and Windows

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 23 Nov 2011 20:46

Server Error in '/' Application.

The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /messages.page/DeleteMessages





Page Not Found
Sorry, we couldn't find the page you were looking for.
The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 23 Nov 2011 21:19

I now can't even open my Message centre

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 24 Nov 2011 00:07

I might have solved my messaging problem


I signed on to GR through Mozilla Firefox ................. and everything seems to work OK



The problem is, that I stopped using Firefox months and months ago because I would be thrown off the site after about 5 minutes. :-(



I do like my IE6 though




sylvia

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Gai

Gai Report 24 Nov 2011 05:58


Hi Sylvia,

I finally got your pm.

Gai

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

SylviaInCanada

SylviaInCanada Report 24 Nov 2011 07:06

Hi Gai


yea, had to send it using Firefox as my browser!

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AuntySherlock

AuntySherlock Report 24 Nov 2011 07:13

Sylvia, I have PMmmmmmmed you back. Received your message, and the 1 Message message on my green bar is still there. So it was not your message hiding in cyberspace which caused that.

SylviaInCanada

SylviaInCanada Report 24 Nov 2011 07:26

AS


that's good to know :-D

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

InspectorGreenPen

InspectorGreenPen Report 24 Nov 2011 07:34

Current browser versions are IE9 for Vista & Windows 7, IE8 for Windows XP so I'm afraid that IE6 is rather dated. Web developers hated it too and most were glad to see the back of it.

I use Firefox for 99% of the time, Ver 8 being the latest full release, and find it perfectly stable. Ver 9 beta also works fine (for the more adventurous, that is.....!)

It might be helpful to members, especially those having problems, if GR could confirm which browsers and versions they have tested with.

Joy Kentish Maid

Joy Kentish Maid Report 24 Nov 2011 09:41

Message received, Sylvia :)

Now I have "2 Messages", maybe tomorrow it will show 1.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Joy Kentish Maid

Joy Kentish Maid Report 24 Nov 2011 14:16

Page Not Found
Sorry, we couldn't find the page you were looking for.
The page you requested, http://www.genesreunited.co.uk/messages.page is not a valid address on Genes Reunited.

If you have typed this address manually, please check it and try again. If you have clicked on a link to get here there might be problem with the link. We always record information automatically regarding errors like this and actively try to fix them.

The link on the referring page seems to be wrong or outdated. Please inform Genes Reuinited about the error using the Contact Us link under the Help menu.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

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