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|Profile||Posted by||Options||Post Date|
|Julie||Report||25 Nov 2011 09:52|
If anyone is thinking of paying for the extra subscription for passenger lists, I would advise them not to bother. I paid at the beginning of Oct and am still waiting to access an original record relating to a passenger on The Titanic. The image does not load. I have contacted genes numerous times and given them every opportunity to provide the information I have paid for. I have requested, quite fairly, I think, bearing the amount of time that has passed, a refund. This request appears to fall on deaf ears. I am either ignored or e-mailed on an e-mail address that doesn't allow me to respond to them. Couple this together with the lack of hotmatches that they advertise they send through every two weeks, I don't see any value for money. I renewed my subscription back in September (from memory) and I have set up trees for 3 friends in Sep & Oct. Not one of us has had any hot matches through ... "Genes searches for hot matches every 2 weeks" ... I don't think so. Not value for money and I won't be renewing my subscription again. Yours very disappointed, Julie McCormack
|Cynthia||Report||25 Nov 2011 14:48|
Julie has also posted this on Geneology Chat and has received replies.