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GR ---- ANY CLOSER TOWARDS SOLVING THE PROBLEMS?

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ProfilePosted byOptionsPost Date

philmoir

philmoir Advisor Report 12 Dec 2011 23:33

Oh I do like a conspiracy theory. ;-) When I started last year with brightsolid and joined the Genes Reunited team, I had exactly the same thoughts, but I can assure you the two brands are not on a merger course.

The team certainly has the desire to make it one of the best genealogy sites available, and yes we do realise we have a long road ahead of us, but we're looking forward to the challenge.

Regarding the wrong records, please send any transcription errors to customer support. We will be releasing an on-line notification system soon.

And regarding your membership, as I understand it, as long as you keep renewing you keep the original package subscription price. So don't let the renewal slip!

SylviaInCanada

SylviaInCanada Report 13 Dec 2011 01:31

:-D

Thank you Phil!!



don't get mad at us :-D


I really do like GR, and would have hated to have to give up my membership.



sylvia

LadyScozz

LadyScozz Report 14 Feb 2012 01:25

I was in GR, looked at something else, and got thrown out... tried to get back into GR and got the Error message...... multiple times.........

Error Sorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

The last sentence puzzles me.......... to "return" to the home page......
I WAS TRYING TO LOGIN!!!!

I think I'll go pull some weeds in the garden, has to be more fun than this.

LadyScozz

LadyScozz Report 15 Feb 2012 14:06

I just sent a message to GR.

I tried to view another tree..... waited and waited........ then left the room for ten minutes to give it time to download....... came back and found this:

Oops! Page Not Found
Sorry, the page you were looking for could not be found.
search form
Secure Search More Languages English Português (Brasil) Ceština Dansk
Nederlands Français Deutsch Magyar
??(??) ??(??) Italiano ???
??? Melayu Polski Português (Portugal)
??????? C????? Slovencina Español
Español (Latinoamérica) Türkçe Bahasa Indonesia
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More Languages English Português (Brasil) Ceština Dansk
Nederlands Français Deutsch Magyar
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© 2012 - Privacy

Anyone else get this? A new experience for me. One I could do without.

AND today I send contact messages.......which do not appear in my Sent Messages. Lost in Cyber Space again.

I'll try to access that tree again...... but if I have to wait too long I'll give up - AGAIN!

SylviaInCanada

SylviaInCanada Report 16 Feb 2012 01:30

THAT is a new one!!!


I've never seen anything like that ................. thank goodness!!!





sylvia

LadyScozz

LadyScozz Report 19 Feb 2012 22:59

Power went off last night for a few seconds. Computer rebooted itself ofcourse. Now wondering why I didn't have to login to GR this morning? I've had to re-login (even though I rarely logout) for weeks.

LadyScozz

LadyScozz Report 20 Feb 2012 03:16

This is getting weird. Straight in to the site this morning (even though the power went off)............. I tried the site again..... got two Error messages, then went straight in.

Genes Discombobulated.

LadyScozz

LadyScozz Report 20 Feb 2012 04:35

A couple of names to add to my tree, and some dates to add to existing people.

Open the site......... click on "use old tree" (I won't use the new one until the bugs have been iron out) and what did I see? ....... FOUR TIMES!

Error Sorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

I will send a message to the "complaints" people, but I'll probably get the usual blah blah blah reply. The Error Log must be enormous.

I'll try to access my tree again..... I must be a glutton for punishment.

KenSE

KenSE Report 20 Feb 2012 19:22

Catherine, after the unusual shutdown your PC's OS will have checked for errors and attempted to repair them. Presumably in doing so it fixed the fault that was causing you to have to sign in each time.

The errors you got later seem typical for the period 0200-0600 UTC as others often report errors around then. Maybe GR/Brightsolid does maintenance then.