Suggestions

I see that Phil managed to post at about 10 pm UK time, on another thread.


but no response to this one ............. nor to the one I put up on fb


although it must be obvious that angry members have posted on both.



I am about to activate subs on two other sites. I have been holding back, largely because I did feel some loyalty to GR ......... but that's gone!




sylvia

I also received a message from GR yesterday afternoon advising that one of my recent postings had been removed.

Whilst I have no issue with the principle of removing members postings that are outright abusive or in blatant, repeated or deliberate breach of the site Terms and Conditions on this occasion I have absolutely no idea whatsoever which post they might be referring to.

I have replied to GR support asking for further information and look forward to receiving a reply later today. :-|

If saying GR records are not easy to use is against the T &Cs I would like them to tell me so

Not sending me an email with a warning that they will delete my account if I get 3 warnings.

As I said before if I had not seen that my post had been reported in the middle of the night...I would have had no idea why I had recieved this email just like yourself and a few other members IGP

It's 5:30 am here. Couldn't wait to get online to see what GR had to say for themselves. Can't believe they have not responded with an explanation! GR, this is a very important issue to many of us. Please respond!!!

GR have responded on the Facebook thread.


Gai

Responded on Facebook? I can't believe it!!! Many of us never use that site. I've had it!!!

Margee,

Would you like me to copy the facebook posts on here?

I have to admit I'm interested in what they had to say but what I really want is for GR to respond on their own site, not on Facebook! I'm really angry!

Just received response from Support Team as follows:-

"Thank you for your email.

We won't discuss individual postings, but please be assured that our moderation team follow strict guidelines and individually examine each report that is made to them.

A posting is only removed from the site if it breaches our message board guidelines. Here's a link to those guidelines for your reference:

http://www.genesreunited.co.uk/content.page/message_board_guidelines

It wouldn't be in our interest to remove postings unnecessarily nor to accept postings which breach our guidelines, and we follow a tight moderation policy to ensure that a consistent approach is adopted.

If you believe that other inappropriate postings remain on the site, please let us know by clicking on the 'report' link which you'll see above each posting.

Many thanks for your co-operation.


Kind Regards,"

I have read the reply on FB and don't believe this to be satisfactory either. I have therefore sent the following message in response to their reply to me this morning.

"Thanks for your reply.

Unfortunately this is of little help as without details of the posting concerned I am at a complete loss as to what breach of guidelines I am alleged to have made.

Given the concern that has been raised on the message board in the past 24 hours re similar incidents, I should be grateful if you would refer this to
senior management for a full and proper response.

Regards and thanks"

Well, in my opinion, IGP, that response tells you absolutely nothing.

Of course genes reunited staff should discuss postings with the individuals that posted them!

I am utterly appalled that no member of staff has had the common courtesy to respond in the genes reunited site.

"we follow a tight moderation policy to ensure that a consistent approach is adopted."

since when?! The random nature of moderation has been a bone of contention on this site for years!

QUOTE: 'Of course genes reunited staff should discuss postings with the individuals that posted them!

I am utterly appalled that no member of staff has had the common courtesy to respond in the genes reunited site.'

Well Joy, that just about sums up what they think of their paying members. I am disgusted at their inability to see what their lack of action is doing to the members and the boards.

Incidentally, I was RR'd once and my post removed because I had the unmitigated gall to post a pm that I had received from GR. Evidently that was against the rules. It seems to be OK now?

If GR is going to have these draconian rules either stick to them or forget them. There seems to be certain rules for certain people.

Hi everyone, we have replied on another thread. I am now going to lock this thread so that everyone can reply on one thread.

Estelle