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ATTENTION:- PHIL MOIR

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 4 Jan 2012 06:07

Agreed, the above has my full support.

SylviaInCanada

SylviaInCanada Report 4 Jan 2012 04:32

Phil

There was a great deal of anger on the boards yesterday (Jan 3), as a result of pms sent to certain members, whose posts had been R&R'd by someone over Monday night, UK time.

The pms were rude, ungrammatical, uninformative .................. and threatened members with banning from GR, saying this was their first (or second) warning, with banning automatic after 3 warnings.


May I suggest that you and the rest of the Team read the following threads to see the depth of anger that was apparent ......... and which attracted ZERO attention from any GR staff member.

NO-ONE had the courtesy to make any kind of response during the "office hours" on Jan 3.


http://www.genesreunited.co.uk/boards.page/board/suggestions/thread/1289123

http://www.genesreunited.co.uk/boards.page/board/genealogy_chat/thread/1289084

http://www.genesreunited.co.uk/boards.page/board/ancestors/thread/1289121

Also on the GR Wall on FB





I would note for the interest and education of the GR Team that some of the members who received the pms, and others who were angered by what happened, include ones who are the most prolific and knowledgeable helpers on the Community Boards. These are the people who have given GR its reputation for expert help on the Boards!

Several of them have subscriptions that end within the next couple of days or so ............ and have reported or suggested that they will NOT be rejoining as a result of this event.


In just one event, some member of the GR team has destroyed any trust that members might be once again developing in GR.

There are once again suggestions that it is all part of a "plot" to get around any kind of penalty for ignoring any legalities imposed by the Competition Board. Paranoia has set in, suggesting that "certain" people were targeted ................. those with memberships ending soon.



Several suggestions have been made on the various threads.

We appreciate that posts and /or threads might well need removing .............. but it is suggested that :-


a) the letter notifying a poster that a post has been removed also say WHICH post on WHICH thread, and WHY it is being removed. As it is, a poster may see the pm from GR days after it was sent, and have no idea of what they have done wrong.

In fact, some people who received pms on Jan 3 still have no real idea of what was wrong with their post ..... and neither have those of us who saw the posts before they were deleted.


b) the pm be much clearer in who, why, what and where


c) Some people would like the poster be informed of the name of the person requesting the review


d) that someone with a good knowledge of the English language very carefully read any and all automatic pms and letters sent out to make sure that they are understandable AND do say what they mean.




I do hope that there will be some response from you, or some other member of the GR team, by the time I return to this site in about 12 hours or so.



I really am extremely disappointed, upset, and appalled by what was said in the pms.





sylvia