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Suggestion! Give the Team longer than a day

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ProfilePosted byOptionsPost Date


JerryH Report 2 Feb 2012 16:52

Hi Phil,

Just wondered what progress is being made on getting the problems sorted on the new tree.

I tried the Tree Search function again yesterday with IE8 and there was no change on that reported previously.


JerryH Report 27 Jan 2012 13:44

I have just tried the Data Entry problem again using Mozilla Firefox and no change.
Tried to enter the Partner for a Cousin's Marriage.
Initially went in OK so I pressed the Right Tab to get the Details Pane up
Added place of Birth but no place to enter Marraige and Place.
Saved the Change and closed the Pane to find I had an unrelated entry.
Deleted the Individual and gave Feedback.
Noticed also that the record count was one less than I had before entering the person
Quitted new tree and went into old tree. Record count is one more than when I started. Parther I had entered in New tree is there. Added Birth Place and Marriage OK.


JerryH Report 26 Jan 2012 20:59

That is ONE of the problems I had reported and it only seems to apply with Internet Explorer.

I tried the same with Mozilla Firefox and it worked perfectly.

I tried again earlier today and got the same problem with IE8 as follows

With IE8, yes, you get a list of names but if you click on one than IE complains that Popups are blocked. So click on temporarily allow.
Try again.
New window opens with a copy of tree but not at the ndividual selected. (Set to "Home" position)

I have not yet tried to see if the data entry problem with new individuals is fixed yet as I am waiting information to help grow my tree. ;-)


JerryH Report 26 Jan 2012 18:48

Thanks Phil

I have been looking at the new tree again but have not found anything that has so far been fixed.

I did find that once your release had taken place, I had to update my Favourites link to access Genes.
It now reads as

whereas it used to contain my membership number.

I think that may catch some people out, but is a good move to protect security :-)


philmoir Advisor Report 26 Jan 2012 12:27

In case you hadn't noticed, we rolled out the new code from last week, with a couple of bug fixes and ..... the old tree. Platinum and Standard members still get access to the new tree - as an additional test option. This may be opened up to all members in the next few days while we try to resolve the issues we were experiencing.


JerryH Report 24 Jan 2012 15:47

Phil's latest:

"UPDATE: Tuesday 24 Jan 15:20 UK TIME - We are currently testing and will hopefully do a release tomorrow - containing all the changes that we tried to release last week, a couple of bug fixes on Genes, some fixes to the new tree.... and a link to let members use the old tree while we ironing out any issues with the new version!"



JerryH Report 23 Jan 2012 20:37

Thank you Phil


SylviaInCanada Report 23 Jan 2012 20:28

Thank you, Phil


philmoir Advisor Report 23 Jan 2012 20:26

I will try and post updates throughout this week as and when the situation changes to keep you all posted. Sorry, I wish I could be more specific than that.


JerryH Report 23 Jan 2012 20:14

Thank you Phil

As the new Tree Software is independant from the main Genes Software. do I take it that as you fix problems, they will be released?

It might be helpful if you could let us know what you belirve to have been fixed so that the members have a chance to test the changes for you ;-) ;-) ;-)

Alternatively, should we just wait to hear from you?



Rambling Rose

Rambling Rose Report 23 Jan 2012 20:01

Thankyou Phil :-D


philmoir Advisor Report 23 Jan 2012 19:51

It is hard to know where and when to reply, but is worse still to not reply at all. I have just updated the Announcement regarding tree issues. We're trying our best to keep everyone happy, but move development on. Sometimes things just don't work out.

I am once again genuinely sorry for any grief this has caused, and we will continue to try and fix this as quickly as we can.


SylviaInCanada Report 23 Jan 2012 19:31

you might have got your wish, Jeremy!
:-D :-D


JerryH Report 23 Jan 2012 17:31

I see that Phil has updated his Post on Announcements as follows:

"UPDATE: Monday 23 Jan 2011 12:30PM UK TIME - We are continuing to work on the tree issues. And hope to respond more fully later this afternoon"

I would not be unhappy if perhaps his team took a day or two longer to sort out all the issues raised ;-) ;-)


Flick Report 22 Jan 2012 08:45


As you have been able to revert to the 'old' tree for the weekend, why not do what another well-known and well-used site does?

That is..........give us the use new or old version.

The new tree may suit some, but equally, many prefer the old one, and not because they are resistant to change, as some may suggest, but simply because the layout and navigation are to their liking


JerryH Report 22 Jan 2012 01:14

Glad you like the avatar. I suspect that many people will remember the advertisments for a certain breakfast cereal in the 1960s featuring Jeremy the Bear!! :-D :-D

In terms of the new tree software, then yes, I think that there was a natural shock / horror reaction. Nobody likes change.

I think it was a sensible and brave move to roll back the software to temporarily re-instate the old tree.
It gives us all a breathing space whilst Phil and the Tree Development Team work through the issues highlighted from the considerable feedback that we have given over the last few days.

Most of my feedback has related to bugs but there are a couple of things that I do not like much. They are
One cannot see at a glance whether the matches shown relate to tree or records. You have to click on the entry to get the supplementary menu.
All photographs set as profile are now well hidden in Details, Gallery.

If however, Genes can get a "stable platform" with far fewer bugs than we have experienced that we can truly work with, then I will be happy for the time.being.

I think there are plenty of opportunities for enhancements and improvements later such as:
Picture profile on a name when curser hovered over
Resolution of Intermarriages
Print Options

to name but a few.

I am sure we will all get used to it given time.. :-)


Cynthia Report 21 Jan 2012 21:48

We've had this conversation before PP. I know you declutter your threads and show a low number - you are much tidier than me. :-D

However, as I am on here daily, I am quite conversant with the names of the members who regularly post on here and would probably recognise them if they showed they had only posted twice - unless they have changed their board name of course.

Occasionally I have recognised members who have changed their name simply by the style of their responses.

However, I am pretty sure that the members who have been complaining are not regulars on the boards.



JoyBoroAngel Report 21 Jan 2012 18:12

now that i understand ok thanks


InspectorGreenPen Report 21 Jan 2012 18:08

Yes, as Rollo says, there is the perfect world but then there is the real one.

At the end of the day it comes down to how much money you want to spend and what the risk of failure is. For example, by way of illustration, the cost of programing, testing and implementation per line of computer code is of the following order:-

£100, 000 - Space Shuttle

£10,000 - Military Jet

£1,000 - Commercial Jet

£100 - Banking Site

£10 - Leisure Site i.e. GR

You get the idea....!


JoyBoroAngel Report 21 Jan 2012 17:43

must admit that was way over my head to