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My Threads

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 10 Feb 2012 05:14

SUCCESS

on first attempt just now




First time today (Feb 9) that I've been able to open My Threads

SylviaInCanada

SylviaInCanada Report 10 Feb 2012 03:37

3 attempts to open My Threads


Got the Error message each time


:-| :-| :-| :-|

SylviaInCanada

SylviaInCanada Report 10 Feb 2012 01:17

Two attempts to open My Threads just now



both got the Error Message





:-| :-| :-| :-|

SylviaInCanada

SylviaInCanada Report 9 Feb 2012 21:40

I didn't get that message!

I got one asking which Boards I had particular problems with, and they would look at it/them

GlitterBaby

GlitterBaby Report 9 Feb 2012 12:22

Got message this morning saying the problem has been passed on to Phil and the Technical Team.

SylviaInCanada

SylviaInCanada Report 9 Feb 2012 04:03

first time on GR for 7 hours .......................



took 3 attempts to open My Threads




I also had to log in to the site

SylviaInCanada

SylviaInCanada Report 8 Feb 2012 18:47

Just got in on first attempt


............... although it did take a long time!





and I posted today's email on the previous page, which included the sentence ...........

".......... I have passed all of the information you've given us onto our team of developers so that they can look into this further and hopefully resolve this issue."





Let me count the hours ........................... days ........................... weeks ?????????????????????????

GlitterBaby

GlitterBaby Report 8 Feb 2012 18:37

Well third time lucky tonight

Would also like to know how many times this error message has been logged.

How many times before the team investigate the problem ?

SylviaInCanada

SylviaInCanada Report 8 Feb 2012 18:30

Margee

I had no problems opening My Threads yesterday ........ 3 times spread over the period between about 8:00 pm and 6:00 am UK time


BUT then I got the Error Message on my last attempt at around 7:00 am UK time


It did open on the second attempt


............................... which was way way better than on Monday!


Have not yet tried today.



sylvia

SylviaInCanada

SylviaInCanada Report 8 Feb 2012 18:28

Got a reply to my email of yesterday

"Thank you so much for taking the time to send us such a detailed reply, it's greatly appreciated.

I can understand how frustrating this must be for you, and you can be assured that I have passed all of the information you've given us onto our team of developers so that they can look into this further and hopefully resolve this issue. I've also passed on your suggestion to them with regards to deleting threads from My Threads without having to delete the post from the thread. I'm not sure whether it's something that can be implemented, but they do consider all suggestions if it's something that they can do.

We're really grateful for your patience Sylvia. If there's anything else I can help you with, just let me know."

-------------------------



and I have just noticed that the latest posting on GR page on FB concerns always getting ............


............. the ERROR MESSAGE :-)



sylvia

KenSE

KenSE Report 8 Feb 2012 18:21

The thing they have done recently is to change the new tree to the default instead of the old tree.

Margee

Margee Report 8 Feb 2012 17:59

I've been able to access "My Threads" today usually after only 1 error message. Has GR done something? I certainly haven't. I hesitate to do as they suggest i.e. clearing my cache and re-setting my cookies simply because I don't put any faith in GR's knowledge of the problem.

If GR has done something to alleviate the problem they certainly haven't let us know about it. The only update message we've had is the one dated December 8th. How can they call that an update when it's 2 months old?

GlitterBaby

GlitterBaby Report 8 Feb 2012 11:52

Yes told the support team where to find My Threads :-S

SylviaInCanada

SylviaInCanada Report 7 Feb 2012 23:57

:-D :-D :-D :-D

jax

jax Report 7 Feb 2012 23:04

Has anyone told GR that "My Threads" is on the left hand side under "Tools" :-D

SylviaInCanada

SylviaInCanada Report 7 Feb 2012 22:59

have to post



have just got into My Threads for the second time today, without getting the Error message :-)


It did take a long time on each occasion ......... long enough for me to be expecting the message


but .......... success!!!!!




sylvia

SylviaInCanada

SylviaInCanada Report 7 Feb 2012 22:54

NEVER any acknowledgement that it could possibly be THEIR fault!


It is always OURS.




I promised them a hissy fit like they had never seen .


.............. and that is what I will do if I get that email tomorrow :-D

SylviaInCanada

SylviaInCanada Report 7 Feb 2012 22:52

grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Margee

Margee Report 7 Feb 2012 22:02

My latest message to The Support Team:


"I thank you for your feedback but you make it sound as if I am the only
person who is experiencing this problem. I know of others who have contacted
you about it. If you will just have a look at the Suggestions Board, the
thread entitled "My Threads" shows that many have the same problem, the
suggestions that you gave me have been tried to no avail.

Another point: The error message says that it has been logged. If so could
you tell me how many times I have received this error message in the last
few weeks?. I have received it at least half a dozen times today and there
is no way that I can access "My Threads" today.

Regards,
Margaret"

And their response:

"Thanks for coming back to us Margaret, and I'm sorry to hear you're still having the same problem.

It could be that your browser has a cached the page, and you should at this point clear your cache.Here are some websites to help you clear your cache:

http://www.wikihow.com/Clear-Your-Browser's-Cache

http://help.typepad.com/clear-browser-cookies-cache.html

We have also created a page where you can re-set your cookies. This will remove any 'bad' cookies that your PC had stored. When you re-set your cookies you will have to log in again but this should stop any further problems. Please click on this link:

http://www.genesreunited.co.uk/static/ResetCookies.aspx?Tested=Y

If you still have the same problem after trying this Margaret, please let me know.

Kind Regards,


Julie
Genes Reunited Support Team"

SylviaInCanada

SylviaInCanada Report 7 Feb 2012 21:06

GB

I got a very similar reply this morning to an email I sent last night, although with slightly different wording. No mention of Watched threads for example.


"I am sorry to hear the problems you have been experiencing whilst using the threads on the site.

Having looked at the feedback other members have posted on the boards you all seem to be having similar issues.

So we may report this further, could you confirm if this is happening on all threads or a few in particluar? Does it happen every time you view a thread or is it now and again?. I can see other members have said after the third attempt the thread seems to work correctly, is this the same for you?.

Could you also confirm which operating system and browser you are using."


I pointed out in the first email that I had tried around 15 times to open My Threads between the hours (UK time) of ca 7:00 pm Feb 6 and 4:45 am Feb 7, and that I had finally succeeded at around 6:00 am (UK time)


I've replied ............... but will have to wait until tomorrow for a reply



I also now only try twice and then give up.





sylvia