Suggestions

Starting to annoy now

Have messages in my inbox and which refer to threads several days old and it is taking a long time to check through the boards to see what the thread is about and what I had posted.

Get onto GR ........fast

Open Announcements and Suggestions Boards, and threads therein ......... fast


Open My Threads .......... get Error message


Leave GR, and re-enter ................

My Threads opens in ca 20 seconds. just as I'm beginning to think I'm going to get another Error message





sylvia

I wonder if it would help if there was some way to remove a thread from My Thread without having to go back to the original thread and delete the comment?


There are many threads where I have made a comment, but have not returned, and do not intend to return ............ these threads are all still in existence.

Going back to the thread and removing my comment is a possibility ........ but may well not enhance the thread for anyone else who may find it in future. It just makes the thread disjointed.



sylvia

I have the problem frequently


at the very least, My Threads is very slow to load


But it goes to the Error message approximately half the time.

Although I have got a little wise recently

............. if it has not opened in 30 seconds, I either stop it and try again

............ OR i click immediately on another Board. That opens within seconds. I do what I want to do on that Board, go back to the Community screen, and try My Threads again.

That sometimes (but not always) works


It's been going on for many weeks.




sylvia

"This facility is not working for some members. It has already been mentioned on another thread but is getting a bit buried on that one. The members who seem most affected have a lot of posts."

- yes. Error appears; click on my threads again and sometimes it works okay.

I've had this problem and reported it to Genes in the last couple of days. I was told to try pressing "control and F5" simultaneously or try logging out of the site and signing back in.

I thought that control and F5 had sorted the problem but the next day it was the same. Today the only way to get "my threads" is to log out completely and then sign in again (something which I usually never do). I'll have to get in touch with support again because they asked me to get back to them if I still had problems.

Kath. x

I'm experiencing the same problem with "My threads". It has been very slow to load for quite some time now but lately when I click on it I get the dreaded error message. I go back and click on it again and usually have success the second time.

Edit: Just tried it again, it took 3 attempts to access it.

This facility is not working for some members. It has already been mentioned on another thread but is getting a bit buried on that one. The members who seem most affected have a lot of posts.

Clicking on My Threads gives an error message

ErrorSorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.


Can this be looked at please as it is a useful facility.