Suggestions

I believe you can purchase credits to send messages so that would be cheaper than a subscription

I love Genes Reunited and have been using it successfully for some years.
Now I am totally frustrated. I continue to use my 'old tree' as the new one is no where near as good.

It's pot luck being able to view the free records. I clean my temporary internet files each day, press Ctrl and F5, restart my PC change from Firefox to IE and still have problems with Genes.
Whats happening and when can we please have things running as smoothly as they used to!

or wait for THEM to see the names in your tree ............. and if they are subscribers then THEY can contact YOU, and you can reply to them




OR you can take out the cheapest sub for 6 months, contact everyone, and hope they respond in a timely member.

Then do not renew the sub, and drop back to being a Free member

Because a Free member can continue to maintain contact with anyone with whom contact had been made while a subscribing member


I found that out last year, when I was reduced to a Free Member for a couple of days ................... I could contact anyone whose name was in my Contact List, and ask them to post messages on threads for me :-)




sylvia

sticky one

The tree is free.....

But if you want to be REUNITED with anyone who shares your GENES you must pay the fee

:-S

PP, not quite sure your theory is correct,

I was under the impression that when GR introduced the new tree they removed the old one? and it the "old tree" was reinstated after members complaints about these faults with the new tree,

Having removed my tree some time ago i have avoided such problems

The tree on GR is a free service does this still come under the Trade Descriptions Act?

Roy

I removed my tree from this site a couple of days ago. Such a relief.

Whilst reading this I had a 'light bulb' moment.

Genes have introduced a new tree format, but kept the old format running.
Surely this must be the cause of all the problems. This would go someways to explaining the double entries on the new tree.

Genes now need to bite the bullet and get rid of either the old tree and then provide a small 'masterclass' in the help section to assist those experiencing problems OR get rid of the new format until such time as they are sure it works effectively.

At present members have the choice of old or new neither of which actually works. How ridiculous is that?

No other business would be allowed to get away with charging for a service which does not work.

Surely under the Trade Descriptions Act, Genes Reunited could be prosecuted for providing a service which is not fit for purpose.

well my complaint about the new tree is i usespeach reader and it does not work on the new tree so it is useless to me

i know this will not afect many peaple but their must be more than me

sally w

I too have to think as to whether I will renew my membership due to the changes. :-(

I would be one of the many who aren't computer savvy, but this new format is horrible. I am considering not renewing my membership as the frustration is too much. When I get into GR my whole sytem is slowed, I had lost information to family that I know I had earlier put on my tree and the list goes on.

posted my last message.......... clicked on "Home"......... and got..............ERROR MESSAGE. :-P :-P :-P :-P :-P

I mentioned in another message that this site had shaky foundations..................I think the roof just fell in.

A request from Genes asking your opinion? Geez, they just have to read these boards.

I don't think I'll get a request........... even if it is random. ROFL!!

When I got a request to let Genes know what i thought of the new site, I told them that I would probaby not renew my sub due to the various things cahnged.

Funny thing is that they have ignored ny email [AS USUAL] :-( :-P :-S

To Cynthia (and others)

I was new to the boards, but certainly not new to GR, and I have a good understanding of computers and their systems as I work on them all day!

So I'm sure, in my case at least, that 'user error' is not the issue here, and surely you must see that with so many similar problems for so many users that it is the system that is at fault.

Just to add to that, I was using the old system early this morning and tried to continue this afternoon after returning home, but I now can't get either system to load... most frustrating.

:-(

Hello Amy,

When you click on Family Tree, you should have the option of using the old tree.


Regards. Cx

i agree not liking the new modern version, cant seem to find any attachments that i have made, have to redo them all.....how do i get the old version back!

George , it's very unlikely that any member of GR staff will see your post here. Contact them via 'Help' in menu or [email protected]

Hopefully this is the right place for my whinge. Since the introduction of the new tree format I can no longer find a vast amount of information I saved (attached to a relation) previously. On the old tree it was saved to the Gallery and readily available. Whether this was the right place to save information I'm not sure but it was handy and worked for me.

I use the old tree but how long this will be available I don't know. At present my plan is to download as much information as I have gathered so far with a view to exiting this site when my next subscription is due. If the new tree starts working for me before then I'll probably stay.

Regards all, George Rollinson

No Jeremy, I was saying that I, me, myself, forgot to save people because I didn't see the Save button and just wondered if others may have done the same.


I have added and deleted people this week with no problem. I need to try adding some photos now to see how I get on.



According to their FB page, the problems re logging on yesterday were caused by their database getting 'a bit stuck' but that the problem had been fixed. :-S


Cx

Poppycat..if you hover over "family tree" on your toolbar at the top of the page...click on "Use old tree".

Linda

Hi everyone.....what a disaster, this new 'Tree' ! i have been very happy for last 7 yrs until now.

How do i go back to the 'Old Tree'!

The same has happened to me, i added a 2nd partner, came up twice, re-did that & added a child came up twice, managed to rid one...but....when i went back to that Family, the 2nd husband shows up as the 1st. husband's place, so decided to leave it & not game enough to add anything else...haven't got the time to spend re-doing all this, so time consuming.

There are other problems as well i have encountered.

I have twice sent my opinions in the Fedback Box.