Suggestions

cy
nthia.
ive got to disagree with your comments,my thread was RRd within 2mins of it being posted,no comments from members had been posted.

sylvia.
i have mailed then 8times,and 8times they have sent the same mail,not one of my threads breached the T&C so why did they remove them,thats all i want to know,not much to ask from a paying member since 2003.x :-)

As I am sure you know, unless the Phantom RR'er has been playing around, threads are usually removed because they have offended someone.

It follows then, that either you or someone on the thread has upset another member with either a criticism or a throw away remark and they have complained to GR :-S

Suzanne


some suggestions


1. It is the weekend ........ GR's official hours are Monday to Friday, 8 or 8:30 am to 4 or 4:30 pm

Thus, sending an email on Friday will not get a response before at least Monday!


2. It is the WDYTYA weekend in London. Gr staff were manning the booth


3. I am one of the ones who has had personal replies ........ and it is NOT because I am special or anything. It is because I pester them ................... and at times my emails verge on very impolite!


Even so, it usually takes 4 to 6 emails from me, at the rate of one a day to eventually get a proper response. Each email will be from a different GR staffer, and each will ignore what was said in the previous email OR my response to that email. I get more demanding with each email. But eventually, I get one email that gives me an answer ......... it may not staisfy me, but it is a "person" answer.

I have the added problem that I am overseas, and the GR office is usually closed by the time I am able to get on here ............... 8 am my time is 4 pm your time. In fact, on one occasion, I got up specially at 6 am in order to get someone during working hours.

This is why it takes a day for every email from me to them.

I tell them in either the first or second email that I do NOT want another of their usual emails full of platitudes, I want an answer.


Whining does no good!!





sylvia

After having several threads of mine RRd for no reason and getting standard mails from GRthreatening me with a ban,i wrote asking for a personal reply to explain what i had done wrong,after sending them 5 mails,all i got was the standard message again,this sort of response does not help anyone,
some members have posted that they have had personal messages from GR,why only some of us? surely all paying members should be treated the same.