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The Contacts service is painful.

ProfilePosted byOptionsPost Date

Graham

Graham Report 17 Mar 2012 21:17

I can no longer see a way of sequencing contacts in ascending or descending sequence so finding contacts is bad. The contact search is a waste of time. Even when I know the contact name exactly it doesn't find them in my list.

Generally, this site has gone from bad to much worse and is now almost unuseable in comparison to other similar services..

InspectorGreenPen

InspectorGreenPen Report 18 Mar 2012 06:52

The list is currently fixed in reverse date order, i.e. most recent at the top. I can't recall ever being able to sort it in any other sequence, hence this would be a valid request for an Enhancement to the system.

As far as searching is concerned I have over 80 pages of contacts, over 1,600 names, and can verify the search facility does work for either contact name or relation as I use it all the time.

However, recently it has slowed to a veritable crawl and is now prone to regular time-outs with the dreaded purple error message that is plaguing so many members at the moment - three attempts for a search that I have just tried this minute, before it worked. So yes, that aspect needs fixing.

RolloTheRed

RolloTheRed Report 18 Mar 2012 08:50

It was always possible before to sort contacts in any order just by selecting the heading eg date, first name, last name etc. As with just about anything on the site it has now been replaced by a laborious system of search / returns a list (eventually) / select from list / messages (finally).
It also used to be very easy to scroll down the contacts and see current shares. No longer.

Practically unworkable.

It is remarkable just how much time and effort seems to be going into making the site slower and slower, unreliable and just plain difficult and clumsy to use. The recent speed up seems to have overcooked something as sign in is back to 30-60 secs and just about anything on the site is slow.

OTOH I recently complained to TS that the "Maps" function was broken and to my surprise they fixed it !!! Yep, by some miracle I was able to send a msg to TS without "error, press backspace".

It is also interesting to see that that Blog posts and useful announcements from "the team" (never frequent) have fallen right away. Maybe they have run out of Farley's rusks.

There is no aspect of this site that involves any kind of web technique that was not around 5 years ago. Indeed with current tools and much closer browser functionality it is a lot easier. Connection speeds are usually above 2MB/sec (no more modems ?). So why has ease-of-use / performance / reliability become so poor?

Those that the gods wish to kill they first drive mad.




InspectorGreenPen

InspectorGreenPen Report 18 Mar 2012 09:16

I know many page lists are allegedly sortable as you describe, but I'm not sure My Contacts was ever searchable that way. There is no column even for First Name, Last Name or Date. Inbox and Sent Messages can be sorted by Date, though.

That said, it still needs fixing.

PS I rarely use the contact GR option on the site. Jus email direct to support@genesreunited.co.uk. Usually gets a response within hours on a working day - may not be the one you want but at least a response.....!

Graham

Graham Report 20 Mar 2012 09:28

I'm just confirming (additional to my first post at the top) that the ability to SORT messages in ascending/descending sequence was ALWAYS available. All you needed to do was click on the NAME at the top of the column. This was so much easier and I haven't yet been able to get the search box to find anything however long I wait.

I'm sorry but I guess that those who are now servicing the site are newbies to it otherwise they would know that sequencing always worked. If you didn't then you sure did miss something of real value.

I rarely visit the site now and only keep it going in case someone contacts so I cannot say when the sequencing was removed.

I concur that this site's functinality (and speed) is poor and I am wondering if I should renew; it's tempting not to bother.

Persephone

Persephone Report 21 Mar 2012 08:43

Where the contact has been about a relative one can place the cursor over the word relation at the top and that will alphabetically sort by surname. A little down arrow will pop up.

Otherwise if I know my contact's name I search by Christian name only, sometimes get a few to choose from but that works.

I don't like the fact that if you don't open all the posts from a person at the same time and only open one to find out that wasn't the one you wanted: you cannot go to the next one you have to do Finnegan's dance... I stepped out and I stepped in again. It is a nuisance having to click on to something else on the tool bar and then back again.

I think it has got a bit faster today since they made some changes.. it is for how long that is the worry.... we tend to lose faith in it when it keeps on malfunctioning for a lot of posters.

Persie

Graham

Graham Report 21 Mar 2012 10:17

Thanks Persie,
That does work but it's that which we have lost for the Contacts column.

I have had Contacts alter their username and trying to find them again in umpteen pages of contcats is ............... I leave it to others' to decide. And I have had no success in searching.

Your well commented Finnegan's dance is happening in another place; "Hot Matches" has suffered the same approach to unfunctionality (to coin a phrase).

I began to compile a list of "features" (my euphemism for bugs or non-working functions) but have given up for the number of my personal gripes that will probably never be fixed.

In my opinion, this site began its decline when designers began mucking about with the perfectly operable Hot Matches system. After complaints (not just me I guess) we got the missing functions back again. But I keep wondering "what will be the next problem I encounter?".

A simple example is the new tree system, yes you can access the old tree style but that can only be accessed from the drop down list as clicking on someone else's tree in a message defaults to the new style. Why not make this a global entry for the user. The new style tree is useless for my system.

I really do not think this system has a proper development strategy - it appears more like being tinkered with. At least that is how it appears to an old IT consultant like me.