My understanding is that GR is a site frequently used worldwide & has paid up members & ppv searchers 24/7.
A 24/7 world wide access provider should be staffed 24/7. Is this too much to ask?
Reading through the boards it seems as though the biggest complaint overall is users having problems, seeking the help you state you provide but getting no response or generic responses. These are seldom of any use. It may be boring for the staff answering what seems like the same question very frequently but surely this is your job description. We all have different levels of experience on this site & we would welcome staff recognising & acknowledging this.
Users speak with their fingers/feet & in spite of many excellent features available on GR users can only take so much in the way of problems.
Please can we have some change before we lose so many wonderful free helpers & fellow users?
The volunteers are in no way a part of Genes ReUnited - they pay their subs just like anybody else! At least one active volunteer is in Canada.
Unfortunately there has been a big drop off in the number of volunteers with in depth genealogy know how. The reasons for this are fairly well known but Genes RU seems to be making minimal effort in stemming these losses. It was however very happy to advertise the volunteers as part of the product at a recent expo - without asking them.
In the last few months the message board threads have been more and more taken up with bugs in the system rather than family history, though the bugs are not as bad as they were. Genes seem to prefer Facebook so you could try yr luck there. Even on Sundays.
Genes RU team are all part of Bright Solid, a firm jointly owned by D C Thompson and the Van Kuyl family. D C Thompson are a publisher of popular magazines and quizzes of which the Beano is the best known. The Van Kuyl family descend from a Dutch submariner who escaped from the Germans during ww2. The Van Kuyls are entrepreneurs and leading lights in support of Alex Salmonds SNP.
GRU, BrightSolid and the Van Kuyls are all based in Dundee, a stone fortress of a city remote from the rest of Scotland let alone the UK and wider world. Its main claims to fame are marmalade, cake and the Tay Bridge disaster. It is also a new UK "enterprise zone" with big tax breaks.
The University of Dundee has given a degree to Ian Rankin, creator of Inspector Rebus. Rebus' main interest is (recently) dead souls. From time to time he makes a foray to Dundee from his Auld Reekie fastness in an old Saab.
Neither GRU nor BrightSolid are mega corporations with a vast office block and thousands of employees as some seem to believe. They have to keep a tight rein on costs if the business is to survive and prosper. That makes out-of-hours support, especially on Sunday, unlikely.
Besides which Sunday working is not very Scottish. Not so long ago it was impossible to get a drink on Sundays (you had to get a "carry out").
If you want to know more about Scotland and Sundays seethe movie called "Whiskey Galore" starring the true story of the SS Politician.
btw it is easy to get the phone number of Genes, even though it is not on their web site.
Dundee customer support (funny)
As Rollo has said it is very easy to find the phone number of Brightsolid
Just go to their website
Lets see how long this stays on here as they obviously do not want to be inundated with phone calls! :-D