Suggestions

Wow!!!
Only 6 error messages this morning. Back to log in twice, to be told the password is required (remember me box ticked) home page 3 times, error, error error. Error on every board.
Mind you, I´m in now. ;-) ;-) ;-) ;-) ;-)

I am also getting error messages, all day yesterday and now again this morning, I have emailed Genes to complain hoping something will be done, my membership runs out next month, I am seriously considering going elsewhere, the 'improvements' made recently have messed the site up completely and the new tree is a joke.

Thelma -

I've had Error Messages for ages, but I've only been posting on the boards for the last few months, just over 600 postings, so that theory can't be right.

I would really like to look at my threads and at sent messages, but the error appears.
:-|

Sylvia - I use Scotland's People (have used it for about 8 years), no problems with the website.

A little problem with borders moving - so towns aren't in the county you thought they were!

If there is a problem with an image, send a message and they rescan it - and often return the credits. They are also helpful with deciphering scribbles.

OH says I could have had a trip to Scotland with the $$s I've spent :-D

I have a second free account and everything is fast.
It seems to me that the more posts a member has made the slower it gets.
Probably the bigger the tree the worse it gets.
So all the members that enjoy helping others are being penalised.

Does anyone know whether FMP and Scotland's People have similar problems to GR?


If not, has anyone have any suggestions as to why not?


After all, they are all owned by the same company, BrightSolid, and presumably use the same servers, don't they?

There is nothing at all in the page loading code to suggest that using .au .za etc would make any difference from the same location (*). Has anybody tried this?
http://www.express.genesreunited.co.uk/account.page/home
Should also be just the same.

OTOH logging in from, say, Canada or Australia, would obviously take significantly longer. Similarly logging in using USB data keys in the UK takes rather longer than using ADSL/cable and is more prone to drop outs. If you get time related errors then it is always worth trying using a cable connection rather than wifi if you use wifi usually.

Adding on the time taken to get the ad tracking up and running then timeout based errors may be possible... The user is mostly in the hands of their ISP and Genes server inc the ad system.

I am not sure why gru this as it is easy enough to work out where somebody signs in from with the user ip address. Maybe they do and this is relict code.

I have found that although log-in time has gone back up to around 45 secs site performance is then ok regardless of the browser/platform used. I rarely clear cache etc etc. Most commercial web sites target log in as < 8 secs. Genes easily achieves this from a standing start, it is the log in process and setup of the ad tracking that causes all the delay. GRU should be able to get things sorted out. As Bright|Solid sells itself as a cloud networking and commercial hosting company (i.e. networking experts) it is very difficult to understand how this hassle drags on and on.

One thing is for sure. If anybody in yr household succeeds in playing real time internet action games then there is nothing wrong with yr connection.

Most users don't report their problems, they just fade away.

(*) same for all the flags
in plain English whatever the log in url do the same thing

//<![CDATA[
if (typeof GR === "undefined") {
GR = {};
}

if (typeof GR.digitalAnalytix === "undefined") {
GR.digitalAnalytix = {};
}

var site = "gru";
var domain = document.domain.toLowerCase();
if (domain.lastIndexOf(".co.uk") === -1) {
if (domain.lastIndexOf(".co.za") !== -1) {
site = "gru-za";
} else if (domain.lastIndexOf(".co.nz") !== -1) {
site = "gru-nz";
} else if (domain.lastIndexOf(".com.au") !== -1) {
site = "gru-au";
} else if (domain.lastIndexOf(".com") !== -1) {
site = "gru-com";
}
} else if (domain.lastIndexOf("express.genesreunited.co.uk") !== -1) {
site = "gru-exp";
}

At this point you could wave a rabbit's foot around, play solitaire, have a ciggie, make a cuppa or whatever you feel will reduce the stress of wandering if you will succeed in logging in.

;-)

I know Genes say the sites are all the same, and I'm sure it shouldn't make a difference, but do you think it is affected by where you are in the world when you log in? I'm in the UK and have only ever used the UK site and in 7 years have had no problems except recently with the new tree. I experimented yesterday flicking between the various functions e.g. threads, surname summary, tree etc. and everything except the new tree worked perfectly. I'm almost hoping for an error message so that I can join the elite!!

I don't get any of these purple error messages since i logged in on all three sites at the same time.
The uk site, i have given up on since this lasted a few days having to resign in, and fliting between the others which i have not had to sign in
since last week.

I use com.au - that's what I sign in with - but until recently I was taken to co.uk...... hopefully GR have fixed that annoying problem

I think I've seen 20 Purple Error Messages today :-P

Ok, self help.
When signing in don't use the uk or com under the USA flag.
If your using this sign out.
Sign in on all of the following Com.au, Co.nz, Co.za. the link to these sites can be found under the flags at the bottom of the web page.

The help desk seems to think that the flag at the foot of the page is a UK flag.

I spoke too soon!!! It must have been an April Fool's Prank.

EVERYTHING I've tried to do since my past posting has given me at least one Error Message :-P :-P :-P :-P :-P :-P :-P :-P

I'll probably get another one when I click submit............ :-P

First time in weeks, got to GR with NO Error Messages.

Sent a reply to a message........ and NO Error Message.

Checked to see if I could see My Updates - YES!! NO Error Message.

What's going on? Gremlins must have gone on holiday.

Am I brave/silly enough to try the NEW tree? :-D

which doesn't make any sense,


as .co.za has so few problems compared with .co.uk!

"There seems to be some conflict between the sites."

- Genes reunited staff have stated that there is no difference between the uk, au, nz and za.
:-S

I'm on genesreunited.co.uk and the browser I'm using is IE9

which site are you on?

I'm feeling left out! I'm not getting the error messages - maybe because I don't use GR as much as others. The problems I have had are all with the new tree. But, as suggested, I did try clicking on the flags at the bottom of the page going from left to right. No 1 fine, 2 and 3 I had to log in again and 4 (the US) gave me the UK site.

Getting error messages every time I change pages in surmane summary.
Not helpful.