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GR Team - error messages

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ProfilePosted byOptionsPost Date

LadyScozz

LadyScozz Report 1 Apr 2012 00:59

First time in weeks, got to GR with NO Error Messages.

Sent a reply to a message........ and NO Error Message.

Checked to see if I could see My Updates - YES!! NO Error Message.

What's going on? Gremlins must have gone on holiday.

Am I brave/silly enough to try the NEW tree? :-D

LadyScozz

LadyScozz Report 1 Apr 2012 03:01

I spoke too soon!!! It must have been an April Fool's Prank.

EVERYTHING I've tried to do since my past posting has given me at least one Error Message :-P :-P :-P :-P :-P :-P :-P :-P

I'll probably get another one when I click submit............ :-P

LadyScozz

LadyScozz Report 2 Apr 2012 10:37

I use com.au - that's what I sign in with - but until recently I was taken to co.uk...... hopefully GR have fixed that annoying problem

I think I've seen 20 Purple Error Messages today :-P

SuffolkVera

SuffolkVera Report 2 Apr 2012 11:29

I know Genes say the sites are all the same, and I'm sure it shouldn't make a difference, but do you think it is affected by where you are in the world when you log in? I'm in the UK and have only ever used the UK site and in 7 years have had no problems except recently with the new tree. I experimented yesterday flicking between the various functions e.g. threads, surname summary, tree etc. and everything except the new tree worked perfectly. I'm almost hoping for an error message so that I can join the elite!!

RolloTheRed

RolloTheRed Report 2 Apr 2012 12:37

There is nothing at all in the page loading code to suggest that using .au .za etc would make any difference from the same location (*). Has anybody tried this?
http://www.express.genesreunited.co.uk/account.page/home
Should also be just the same.

OTOH logging in from, say, Canada or Australia, would obviously take significantly longer. Similarly logging in using USB data keys in the UK takes rather longer than using ADSL/cable and is more prone to drop outs. If you get time related errors then it is always worth trying using a cable connection rather than wifi if you use wifi usually.

Adding on the time taken to get the ad tracking up and running then timeout based errors may be possible... The user is mostly in the hands of their ISP and Genes server inc the ad system.

I am not sure why gru this as it is easy enough to work out where somebody signs in from with the user ip address. Maybe they do and this is relict code.

I have found that although log-in time has gone back up to around 45 secs site performance is then ok regardless of the browser/platform used. I rarely clear cache etc etc. Most commercial web sites target log in as < 8 secs. Genes easily achieves this from a standing start, it is the log in process and setup of the ad tracking that causes all the delay. GRU should be able to get things sorted out. As Bright|Solid sells itself as a cloud networking and commercial hosting company (i.e. networking experts) it is very difficult to understand how this hassle drags on and on.

One thing is for sure. If anybody in yr household succeeds in playing real time internet action games then there is nothing wrong with yr connection.

Most users don't report their problems, they just fade away.

(*) same for all the flags
in plain English whatever the log in url do the same thing

//<![CDATA[
if (typeof GR === "undefined") {
GR = {};
}

if (typeof GR.digitalAnalytix === "undefined") {
GR.digitalAnalytix = {};
}

var site = "gru";
var domain = document.domain.toLowerCase();
if (domain.lastIndexOf(".co.uk") === -1) {
if (domain.lastIndexOf(".co.za") !== -1) {
site = "gru-za";
} else if (domain.lastIndexOf(".co.nz") !== -1) {
site = "gru-nz";
} else if (domain.lastIndexOf(".com.au") !== -1) {
site = "gru-au";
} else if (domain.lastIndexOf(".com") !== -1) {
site = "gru-com";
}
} else if (domain.lastIndexOf("express.genesreunited.co.uk") !== -1) {
site = "gru-exp";
}

At this point you could wave a rabbit's foot around, play solitaire, have a ciggie, make a cuppa or whatever you feel will reduce the stress of wandering if you will succeed in logging in.

;-)

SylviaInCanada

SylviaInCanada Report 2 Apr 2012 21:11

Does anyone know whether FMP and Scotland's People have similar problems to GR?


If not, has anyone have any suggestions as to why not?


After all, they are all owned by the same company, BrightSolid, and presumably use the same servers, don't they?

Thelma

Thelma Report 2 Apr 2012 23:46

I have a second free account and everything is fast.
It seems to me that the more posts a member has made the slower it gets.
Probably the bigger the tree the worse it gets.
So all the members that enjoy helping others are being penalised.

LadyScozz

LadyScozz Report 3 Apr 2012 01:23

Sylvia - I use Scotland's People (have used it for about 8 years), no problems with the website.

A little problem with borders moving - so towns aren't in the county you thought they were!

If there is a problem with an image, send a message and they rescan it - and often return the credits. They are also helpful with deciphering scribbles.

OH says I could have had a trip to Scotland with the $$s I've spent :-D

Joy Kentish Maid

Joy Kentish Maid Report 4 Apr 2012 11:40

I would really like to look at my threads and at sent messages, but the error appears.
:-|

LadyScozz

LadyScozz Report 4 Apr 2012 12:11

Thelma -

I've had Error Messages for ages, but I've only been posting on the boards for the last few months, just over 600 postings, so that theory can't be right.

Susan

Susan Report 9 Apr 2012 06:32

I am also getting error messages, all day yesterday and now again this morning, I have emailed Genes to complain hoping something will be done, my membership runs out next month, I am seriously considering going elsewhere, the 'improvements' made recently have messed the site up completely and the new tree is a joke.

wisechild

wisechild Report 9 Apr 2012 07:16

Wow!!!
Only 6 error messages this morning. Back to log in twice, to be told the password is required (remember me box ticked) home page 3 times, error, error error. Error on every board.
Mind you, I´m in now. ;-) ;-) ;-) ;-) ;-)

Joy Kentish Maid

Joy Kentish Maid Report 9 Apr 2012 09:20

In find ancestors I searched

Results for : irish
Your search returned 40 results.

Two pages - clicked on the second: error; tried again: error. Changed boards: error.
:-|

Gai

Gai Report 9 Apr 2012 11:03


I finally don't feel left out. I'm getting the dreaded error message when trying to move around the boards.

:-(

KenSE

KenSE Report 9 Apr 2012 14:02

Yes I've had a few today. One group about 07:20 and another at about 13:45. Only lasted a couple of minutes in both cases.

Reggie

Reggie Report 9 Apr 2012 14:55

Yet again these wretched messagea are proliferating

Sorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.


And if one contacts 'SUPPORT' (something of a misnomer ) the response is to ask for details of which server one is using.......... as if that is supposed to make any difference when it is THIS SITE which is at fault.

What a shower...................

wisechild

wisechild Report 9 Apr 2012 15:13

Reggie.
In my experience if you hit the back button you just get taken back to the previous error message. Or am I doing something wrong??

GlitterBaby

GlitterBaby Report 9 Apr 2012 15:27

Really getting annoyed about this problem.

Just logged into site and clicked on Community Tab - error rmessage

Click on GR Logo - error message after error message etc etc

Click on Suggestions Board - error message

Not even tried Annoucement Board to see if the Team have posted about any problems but as the "New" symbol is not showing then I presume there is no annoucement

wisechild

wisechild Report 9 Apr 2012 15:29

They will be on holiday.

SuffolkVera

SuffolkVera Report 9 Apr 2012 17:43

Haven't been on GR for a couple of days but have just logged in. As usual, got in first time with no problems and can move around all the features and boards quickly and easily. My only problem is with the new tree and that seems to be the same for everyone.

I almost feel like a second class citizen - not important enough to get an error message! I suppose the more you use GR the more chance there is of getting error messages and I don't use it that much, though I have been on a lot more lately.

I've noticed on the boards that a lot of people say they don't log out. I always do, but I can't see how that would make any difference. Maybe I should change my name to Lucky!