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Yet another plea to GR Team

ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 9 Apr 2012 15:45

When is anyone going to take responsibility and communicate with the members as to which problems the Team are actually working on at the moment.

The problems are too numerous to list again but are well documented on the boards if the Team took the trouble to read them.

Also when a member contacts the support Team it would be nice if the message were actually read and answered properly and not with the standard response of what browser etc are you using.

Communication is at an all time low.

Please, please, a response would be appreciated as at the moment everything is falling on deaf ears !!!!!!

LadyScozz

LadyScozz Report 10 Apr 2012 07:30

I agree.

When I contact "support" I add:

I WANT A REAL ANSWER. DO NOT SEND ME A GENERIC RESPONSE

GlitterBaby

GlitterBaby Report 10 Apr 2012 13:00

Well no surprise

Nothing on Announcement Board from the Team today about the problems over the weekend.

wisechild

wisechild Report 10 Apr 2012 13:10

If they were on holiday & they never pay any attention to the boards, they are probably blissfully unaware that there have been problems.

GlitterBaby

GlitterBaby Report 10 Apr 2012 13:12

Well they should be as they claim the error messages are logged

So there must be hundreds showing up on their system





ErrorSorry. An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated.

wisechild

wisechild Report 10 Apr 2012 13:25

Haven´t had the error message YET this PM but the damn site is so slow that I am continually being timed out.
You shouldn´t believe everything you are told GB. Possibly the error messages were not recorded because there was an ERROR on the system. ;-) ;-) ;-) ;-) ;-) ;-) ;-)

InspectorGreenPen

InspectorGreenPen Report 10 Apr 2012 13:41

"An error has occurredThe page you were trying to load has experienced an error. This error has been logged and will be investigated."

This is the generic site timeout message. Whilst the message may well be logged it is unlikely that any are being investigated specifically by the support teams.

They can happen anywhere on the site and are not restricted to any one particular activity or member but rather to the volume of data that is being processed by the action you have selected. Around 10,000 entries or more in the request and it is very likely to fail with a timeout almost evey time you try.

For me personally, the most annoyance is caused when I try and sort and order my tree Surname Summary as it makes searching for new contacts almost impossible.

GlitterBaby

GlitterBaby Report 10 Apr 2012 13:43

I certainly do not believe anything the Team say especially as the error messages have been around for so long

KenSE

KenSE Report 10 Apr 2012 14:12

I don't believe it is just timeouts IGP. I can get the error message to appear at any time by performing an invalid operation. In which case it is good to know that the situation is covered. However the wording of the message is not appropriate for all the conditions covered.

Joy Kentish Maid

Joy Kentish Maid Report 10 Apr 2012 15:49

I asked on facebook at the weekend to be told if the ongoing error message issue will ever be resolved. No response so posted it again today and the response was
"the team are currently looking into why the error messages occurred yesterday."

My reply to that:
"Thank you for replying. The issue has been ongoing, as you know, for many months and was horrendous over the whole Easter bank holiday. I should just like to know whether or not the ongoing error message issue will ever be resolved?"

George_of_Westbury

George_of_Westbury Report 10 Apr 2012 16:17

Well, i do have to say that i reported by a message to support 3 days ago that i had completeley lost all my account, and i do mean the lot , no tree, no acccount, no threads, etc etc, in fact i had to sign up for free membership.

Well today everything has been reinstated, so someone does take notice.

So from me thank you GR.

PS but i too experienced "error messages" for the short time i am able to look in on this site.

George

Although it looks as though i lost the of Westbury bit :-(

GlitterBaby

GlitterBaby Report 10 Apr 2012 20:20

Better late than never with the Announcement

GlitterBaby

GlitterBaby Report 20 Apr 2012 22:59

Still no decent communication from the Team.

Getting a bit fed up with the way members are currently being treated on this site.

We are paying members and should be able to use this site properly

GlitterBaby

GlitterBaby Report 27 Apr 2012 23:54

Obviously too difficult a task for the GR Team to communicate with its paying members.


So many problems that appear not to being looked at or dealt with but the Team spending time on things that are not needed on this site.


Without paying members you do not have a site.


Also remember that postings on this site can be found by search engines such as Google, which I think the Team have posted somewhere on this site, so obviously the negative comments can be found as easily as the positive comments.