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Suggest GR read this

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ProfilePosted byOptionsPost Date


Madeline Report 11 Jun 2012 11:20

Could someone please advise on the procedure to take to alter /Edit a portion of a tree. I have tried to follow the steps outlined in your editing advise but when I click on a name no "Edit" comes up. When I then turn to the other step"On the right hand side of the page an arrow will appear" This does not happen.
I am 79 years old and use my old tree as I cannot understand the new Jargon associated with the new one.
I have put a family in the wrong place.
Can anyone help please?


LadyScozz Report 11 Jun 2012 12:33

Madeline - try sending a contact message to GR. Tell them the names and birth years of the people you've added by mistake.

If you get a nice helpful person, they should be able to remove the names, and you can start over again.

Hope it's not too many!


RolloTheRed Report 11 Jun 2012 20:08

fear uncertainty doubt

for instance the database crashed this afternoon
down > 90 mins (source: Gru)
now with firefox/windows I can only login via a shortcut to my tree otherwise I still get the "undergoing mantenance" message...
fud - blocks even maintenance upgrades in the end
just a jolly good job this lot are not flying planes
dear mr Moire
pay attention
databases get broken for all sorts of reasons, often unexpectedly
the best way to avoid unhappy customers is a backup on a different subnet and power supply which can be hot switched in
too expensive ?
maybe its the rain



RolloTheRed Report 11 Jun 2012 20:22

editing yr tree with the "old" or classic view

click on the name you want to edit
the background for the person box will turn white
the lower half of the screen will have all of the details which you can now edit
use the scroll bar far right as needed to see more of the edit fields
when done editing click "save"
This really ez to use approach did not find favour with the team and the "new" or complicated-for-no-reason method is such a pain I'll not bither with it.

how to change the tree structure
basically you can't except at the ends of branches
you have to go to a person at the end of a branch with no more then ONE link
delete that person
and so on for the next one and again and again
now you can enter all the deleted people again from scratch
I have been complaining about this for 4 years
Now you know why OP won't change the errors in their trees even if they know its wrong.

with the "new" tree it is claimed that you can use the Ancestry approach of just changing the parent(s) or a join in the tree but I have not tried it as the possible result would be an irreversible mess.

Another approach is to export the tree to GED and edit it offline, then export back to Gru. The downside of this approach is that all notes, photos, linked contacts are lost :-(

In any case make sure you have exported yr tree to a GED file from time to time. Who knows the database may crash as it did today.

good luck

ps: a rellie in New Zealand learnt to fly - she was 79 at the time. Age is just a state of mind.


SylviaInCanada Report 11 Jun 2012 21:06

I received an email from GR this morning saying my membership would soon be due, and telling me the new rate.

Now, I have been a member of GR since 2004, and came under a grandfather clause in 2007 when ITV bought GR that stated my membership would remain at the rate I was then paying ........... £9.95 per year.

That was the case right up until I paid my dues last year.

The new cost they have quoted me is £15.95 for 12 months, Standard membership ............ that's a 63% increase

In fact, it is more than a 100% increase over last year because I was given a 20% "loyalty discount" that reduced the amount I paid to about £7.80

Now, I DO know that this is much lower than newer members are paying ............... but I was NOT notified in advance

AND, as I have been seriously considering not renewing as a result of all the unrectified problems (and non-answers of GR staff) of the last year that have affected the Boards, this just might be the final straw!

I have been a paying member right from Day 1, but have never considered Gold or Platinum levels to be worth the extra money ............. they being much more easily accessed on other sites. In fact, GR has never carried any records since 2007 that I had not already accessed before that date.

The value of GR is in the Boards and the community, and WAS the easily used tree.

I have 2 weeks to decide what I am going to do ........................... and am currently waiting for a response to the email I've sent to GR



Porkie_Pie Report 11 Jun 2012 21:50

sylvia, I took this from GR's FAQ only 2 days ago, Pay particular attention to the first part of the last paragraph

On your homepage you'll see the date your subscription ends. We will also email you a couple of weeks before the renewal is due just to remind you. You'll be sent an email to the address you registered with and also to your inbox on the site. All you have to do is click on the link in the email and you'll be taken to the renewal page. On the renewal page you can also change which package you have. If you have opted for continuous membership we will still email you to remind you that the payment is going to be taken.

You can also renew by logging into the Genes Reunited website and clicking on the subscribe link on your homepage. You will then be taken through to the renewal payment screen where full instructions will be given.

If you renew your membership 2 weeks before and up to 4 weeks after your renewal date you will be renewing your membership at the price you have always paid. . You can opt for continuous membership where we will automatically take payment from your card the following year. If you renew your annual membership over 4 weeks after the renewal date, you will be renewing your membership at our current prices



LadyScozz Report 12 Jun 2012 01:32


Mine is due in a few weeks.

The last couple of years I've received emails from GR offering me a discount. Standard membership, I don't need to see English records.

I've been wondering if it's worth renewing.

If I get an email saying the price has gone up, that will make my mind up.


SylviaInCanada Report 12 Jun 2012 03:22


I know .................

I think the problem with the sub goes back to last year ................ when they charged my card in US $.

I complained, they reimbursed my card ............. and that reduced me to Free member status for a period of 2 days because they did it before charging the sub in £ sterling

The problem from my point of view was that Accounts converted the £ amount into US $ because I lived in Canada (!!!), and you cannot pay in £ when living overseas ..........

.......... that $ amount was already more than the GBP amount quoted in an email. I then would have had it converted to Can $ by my credit card company.

The end result was that I would have ended up paying almost twice the stated £ sterling!

Quite naturally, I didn't like that!

I THOUGHT that the correspondence in and around that meant that things were sorted out, and I wouldn't have problems this year or in the future.

After all, it was all done and sorted out within 5 days of my then sub due date of June 5.

Apparently not!

Although I am puzzled by the reference to the renewal being for 12 months.

I didn't think they had a 12 month sub at that price :-S

Last year, to ensure that I was charged in future in £ sterling, I had to declare my country of residence as the UK.



LadyScozz Report 12 Jun 2012 09:25


Laughing, because GR have often assumed I live in UK

I use the - but was taken to for months - they took a long time to sort that one out

I'm now wondering what country's currency I will be quoted on the renewal email :-0



SylviaInCanada Report 12 Jun 2012 19:32

I just have to post this

I am very pleased with GR

I got an immediate response to my email to Accounts.

It was connected with last year's problems ................. and should now be resolved for the future.

Thank you to Lisa of Accounts, and to others . :-) ;-)



Porkie_Pie Report 12 Jun 2012 19:39

I'm happy you are pleased with the outcome ;-)



SylviaInCanada Report 12 Jun 2012 20:06


I am!

the response was fast ........ after all the complaints we've had about being ignored! :-D :-D

and it was what I wanted :-D :-D :-D



Porkie_Pie Report 13 Jun 2012 09:19

I wonder if GR could explain the discrepancy in their seller reviews?

I started this thread after reading the reviews for GR posted on the review centre web site,

I now find it appears that GR have a link through google for seller reviews,

When you read the reviews on the link via GR supported by google their is a link for each review, to read more? if you click on the link they all take you to the original review site as posted above,
some reviews come from ciao but when you get to that site direct it also gives a different outcome

Their is a discrepancy using the GR link, google list 46 reviews and an overall score of 4.1 out of 5

yet both these review site rate GR at 3.0 out of 5

I noted that the GR link appears? to duplicated the better reviews which then gave them a better score

the google link is to large to post but if you enter

genes reunited reviews

into google search it should return this

Reunited™ | - 46 seller reviews
You +1'd this publicly. Undo
The UKs number 1 family history site with over 9 million memb

click on the 46 seller reviews link

when i was at school 3 out of 5 on one exam paper and then added to a score of 3 out of 5 on another exam paper did not give me an overall score of 4.1 out of 5

and 13 reviews on ciao plus 31 on review centre =44 NOT 46

on the ciao 7 out of 11 recommend GR but all 7 where posted before 2010

I suspect that if you analise the figures based on the last 12 months GR would have a rating of between 1 and 2 out of 5 at best



LadyScozz Report 14 Jun 2012 10:36

creative accounting?