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GR's invasion of privacy

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 3 Jun 2012 22:27

True!

Researching:
Panda, China, 2008 .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 7 Jun 2012 15:21

Please cease putting a person's full name, including other surname in brackets.

Katie, almost a week ago you posted
"This email has now been changed and will only reveal the first name of the person whose post you have requested to be reviewed.
Katie ".

Today the email that I received was exactly the same as previously.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Porkie_Pie

Porkie_Pie Report 15 Jun 2012 14:21

Joy, I admire your patience and your persistence but i feel you are wasting your time both on GR and FB

Roy

Joy Kentish Maid

Joy Kentish Maid Report 17 Jun 2012 18:15

Awaiting an update from Katie, following email correspondence 11 June.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Estelle

Estelle Advisor Report 18 Jun 2012 14:53

Hello Joy,
we did amend the response last week. Now, when you receive a response from us you won't see a name at all. This will be updated to show just a first name.
The customer service team maintain the responses we use and the head of customer services is looking after this issue.
Kind regards,
Estelle

Researching:
Part of the Genes team and looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.

Joy Kentish Maid

Joy Kentish Maid Report 18 Jun 2012 16:28

Thank you for replying, Estelle.

"Now, when you receive a response from us you won't see a name at all. This will be updated to show just a first name. "

- it is still an invasion of privacy if a person's real name is revealed to another person.

The automated email used to contain the board name; please revert to that system that protected a person's privacy. Thank you.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Estelle

Estelle Advisor Report 18 Jun 2012 16:38

Hi Joy,

thanks for your comments. Not all members choose to use a board name. If they haven't picked one then we have no option but to use their first name. If they do use a first name then they cannot be positively identified.

I will speak to the head of customer services though to see if we can come up with a better solution.

Kind regards,

Estelle

Researching:
Part of the Genes team and looking for Tooley in Lincolnshire, Sadler in Derbyshire, Rogerson in Yorkshire, Goldstein in Liverpool/Poland.

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