Suggestions

Maybe GR might have given a couple of days warning for those who don't like the new tree?

Announced at 11.32am and gone by 13.23pm 2 hours notice Not very professional GR

Roy

Just been to have a look, new tree which was ok before, now has removed the mother of my grandfather, but she is still there as his sibling's mother and wife of his father..... :-|

Hi Rose, I'm sorry to hear there seems to be a problem with your tree. Please could you send the full details to our support team - support@genesreunited.co.uk. They will be more than happy to take a look at your tree for you and do their best to help.
Kind regards,
Estelle

Thankyou, I will do that Estelle, I hadn't had any problems with the 'old new tree' just this 'new new tree', but I only have a few people on there so it isn't much of a problem, hope the members with larger trees are not finding the same though.

they say that they are listening to us NUO YOU AFE NOT

i have told you many times my screen reader does not work on the details where i type in info names dates etc i can not see what i have typed befori have to lisen

but you are NOT

sally w

10 ----------- TEN --------------10----------------TEN times
Sorry...
Close

The tree is having trouble loading!

You can try refreshing this page.

Alternatively, feel free to cancel and try again

Will someone please tell me why I pay to use a genealogy site that

does not have a


T R E E _________________ that works


what total an utter crapiiosa ...............

I was reporting these errors the day after the very first version of the new tree was released


I GIVE UP ---------

I am GED com all my trees .................................

and have put auto renew 22 July to OFF

I agree Renes. They're NOT listening!!

I have posted on at least three other boards, and sent emails to GR - I am NOT renewing my membership.

I wouldn't buy something in a shop that was broken, so why would I pay for GR's broken tree? I've had enough.

I'm NOT on the automatic renewal - it's due 22nd August (later than I first thought), but if GR even THINK about changing that (they've done it before) I will kick and scream!!

btw - I had to sign in this time, and I had NOT signed out. Site working as well as expected.

:-P :-P :-P :-P :-P :-P :-P :-P :-P :-P

Hello Scozz, and other posters.
You say that the old tree is no more.
Make a note of the time and date of this post i have access to mine.
It’s working fine.

You have made it abundantly clear of your intentions.

There are many faults with most sites.
The question that you seem to be neglecting is first and foremost what do you use the site for.

If it is your primary site to store your tree and the details, then I suspect you would like it to run perfectly. You should face reality it can never please everybody all the time.
Alternately if you use it as a base to further your off site primary tree then the benefits outweigh the difficulties.

For me the biggest problem is the general search facility were it includes in the results AKA’s.

Seems strange that someone has seen fit to RR this thread even though Estelle has already replied to the OP.

Does that matter, can you access the old tree KenSE?

The new tree does not show what trees are listed to you in the search
box.

It has been restored now.

I don't want to see the old tree and the new one does list trees available to me.

Here is a little tip:-
Hold down control on your keyboard and turn scroll wheel to zoom out.
At the top of tree page there is; "View other trees" which gives you"Tree dashboard" Again zoom out and you will see any additional pages.

Wow, that's the fastest I think a post has been reinstated after being RR'd.

So to the person who RR'd in the first place :-P

I didn't see it RR'd but to be fair, perhaps someone did so as a duplicate, which it isn't other than the subject line :-D

The one on Genealogy Chat was to alert members that it was in 'Announcements' as not everyone remembers to look there daily ( I don't) ...this one was to 'suggest' that GR might have given more notice of intent, which I think they could have and would have been considerate. :-D

Hi Sally, we are going to look at ways to make the tree easier to access for those that use screen readers.

If any of you are having problems with the tree then please check our help pages where cover many of the general questions asked. If you'd prefer a personal response then please contact our support team - support@genesreunited.co.uk.

Kind regards,

Estelle

hello estelle

you say you are hopeing but what does tha mean

tommorrow

next week

next mounth

next christmas

next year

some time in the next ten years

i might not live that long :-S

i have had a very wishy washy email from g r wich says nothing with a lot of words :-\ :-\ :-\ :-\ :-\ :-\ :-\ :-\ sally w

Hi Sally, I can't give you a definite dateright now. But I will speak to the tree team and once I have more news I will let you know. I'll be in touch very soon.

Kind regards,

Estelle

Estelle, i have sent some information that may resolve the problem.
Also i notice that some person has edited what i posted here.


My screen is set to 100% to fit the new tree layout onto my 19 wide screen i have had to reduce the size down to 85%.
This means that when the web page was put together and laid out it did not take into account smaller screens thus fix parts become hidden.