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Cannot add to tree

ProfilePosted byOptionsPost Date

Sue

Sue Report 6 Aug 2012 19:36

I have tried on several occasions to add to my tree, but screen just goes pale.
Is anyone else having this problem, ? If not will write direct to Genes, I have just about had as much as i can take from this incompetent lot.


thanks, Sue.

+++DetEcTive+++

+++DetEcTive+++ Report 6 Aug 2012 20:52

If this has only happened since the most recent changes, best to contact

theteam@genesreunited.co.uk

or use the 'contact us' from the 'Help' link at the top of the page.

Sue

Sue Report 7 Aug 2012 11:40

Thanks DetEcTive
I have written to GR directly, last evening, so far no reply.
Yes, this did happen after the recent changes.

Regards, Sue

Sue

Sue Report 7 Aug 2012 22:31

Just to let people know, GR replied saying i needed to update my browser and having done that, i managed to add someone to my tree, but it was very slow and tedious.
For heavens sake, why didnt GR tell people that in the first place. We are not all computer whizz kids. I had to have help to do that anyway.
It seems that if you havent got the newest up to the minute computer, then hard luck.

Sue

+++DetEcTive+++

+++DetEcTive+++ Report 7 Aug 2012 22:33

Thanks for the update :-)

SylviaInCanada

SylviaInCanada Report 8 Aug 2012 00:34

NO-ONE should have to update their browser, or use another browser, to use a site.


That is GR fobbing you off!



Keep on complaining to them via the address theteam@genesreunited.co.uk





sylvia

William

William Report 9 Aug 2012 21:52

I've tried fiddling with compatability but I still can't add a child of my relative.

William Russell Jones

Eleanor

Eleanor Report 10 Aug 2012 11:41

I've also had problems updating family members. I can't scroll down the details on my iPad and sometimes when I add details and press save I get the message that everything is updating (green bars across screen) but then nothing is changed. Also, I can't edit details when I use the home computer unless I open GR in google chrome...which I can't always do, but that's a different problem!
Eleanor

Eleanor

Eleanor Report 10 Aug 2012 11:48

...Also my messages don't seem to come up with the 'new post' icon. Why is that?

Eleanor

Sue

Sue Report 12 Aug 2012 12:37

Eleanor,
It was suggested to me (when i contacted GR direct) that the browser i was using was old, and to update free, one of four choices, one of which was Google Chrome. Which i did.
As i said in a previous post, for those who have not got the latest computers, there will be problems.
Sue

Sue

Sue Report 14 Aug 2012 20:19

Now when adding to my tree, when i enter place of birth or place of marriage, and it says place unknown, and will not save it.
Can anyone help, or if not will write again to GR.

Thank you Sue