Suggestions

At last I have been RR'd. Only the second time and thrilled. Think I was defending Sylvia and Porkie Pie and saying how nice they could be bothered to communicate with their fellow paying members, so that must be unacceptable to somebody :-D :-D

Thanks for your email

I'm sorry you're having problems viewing the whole of your dashboard

If you can only see some of the names on your shared tree list/dashboard it's likely you've got your compatibility view switched on on your browser.

If you go to 'tools' and then please ensure that compatibility view and compatibility view settings are both unticked, you should then be able to search your tree again. For Internet Explorer 8 when you open your internet browser on an internet page you will see at the top of the page, File, Edit, View, Favourites and Tools - please click on 'Tools' and you will then see compatibility view.

If you turn this compatibility view off you'll find that you can view the whole of your dashboard.

The old tree has been removed from the site now so it's not possible to access this any more.

A few weeks ago we removed the old tree from the site as we felt the new tree was ready to completely replace the old tree. It was always the teams' intention to retire the old tree eventually and after a long period of ironing out a few glitches, Genes decided to remove the old tree permanently.

If there are any aspects of using the new tree you'd like any help with, or any problems you've spotted, please do let us know and we'll try and get the issues resolved for you.

For any queries you might have regarding how to operate the new tree, we've answered some FAQ's which you can find here.

I don't have compatible view on my computer set on it is always off.

And if I could access my tree perfecty well before you messed about with it and added a new one - it is something you have done not me or my computer.

So please do what we your customers want for a change and that is something like the old tree was simple easy to use and more importantly you listen to what we want you to do and that is tthe old tree back ........

John


welcome to the Club for those who have been RR'd!


I could make a guess who RR'd you ............ but I won't :-D :-D


Thank you for defending PP and myself.



sylvia

Sylvia :-D :-D

The RR'ing hurt. :-0 :-0

I give up what does RR mean

Yellow card, Ian. Have had two in just over a month. First was dismissed, because the opponent dived. This one has been upheld (abusive language to the ref). So it could be the old Steven Gerrard for me soon :-D :-D :-D

John


can you tell me .......... was my post RR'd when you saw it?


Don't be too hurt ........................ regulars get used to getting RR'd as part of the game :-D :-D :-D




Ian .........


RR is ............. Reported for Review


The button now says just Report (on the line with the poster's name and date)

It used to say Report for Review (or similar), which is why the old hands still say RR

When this happens, the post is removed immediately, and is replaced by an lin in italics which says something like "This post has been removed for review"

A living person at GR looks at it, and decides whether it is to be removed or not




sylvia

Sylvia Your post? Had not realised you had been RR'd. Certainly not when I noticed mine had been RR'd. Yes, a real person looks at it. And sends a computer generated letter to the RR'd from no one warning me that further indiscretions will result in nails being removed. Perhaps it gets more personal if they decide a red card is in order. :-D :-D

OK, thanks I understand now.

Sylvia you said "A living person at GR looks at it, and decides whether it is to be removed or not"

I don't think there are many of those at GR at the moment, or at least in the ITdepartment.

The Tree Dashboard.
Would it be possible for Genes to put the number of pages available at the TOP of the pane instead of at the BOTTOM where it is which have been shared. For ex if there are 20 trees per page and if there are 3 pages (Page 1 2 3) the person will know immediately that more than 20 different trees have been shared.

Maybe this has already been suggested and if so I apologise for not seeing it and causing repetition.

Catherine :-)

:-( Edit.
What a twit! If there are max. 20 trees / page and we know there are 3 pages the user will know immediately that more than **40** different trees havs been shared. (To arrivee at Page 3, the first 2 pages have to be full but all that is known before looking at Page 3 is there is at least 1 tree shared and no more than 20 trees. I hope that's clear(-ish)... :-S

This is the first time ive been able to come on genes for a while and was horrified to find the new tree layout. Ive been a member know for about a couple of years and have really progressed my tree and really found the old tree format very straight forward and comfortable to use. I dont think i will renew my membership. If its not broke , dont fix it, at least give the option of the old tree.....Steve :-( :-0 :-| :-\ :-S

Attn: SylviaInCanada
Rude never.

It was for PP. For his reply to another posters comment was almost the same that i would get from the staff member.
:-P

In the old tree format, changes were saved automatically. In the new format, when I make changes and click the Save button the changes appear to not always be saved. I have to physically move to display a different person, and then move back, to see if a change has been applied.

Some changes never seem to be applied - if I change a Surname to be all CAPITALS it will initially appear that way in the tree view, but as soon as I move to edit a different person the name reverts back to Initial Capital only. It was my intention to use all CAPITALS for blood relatives only.

Brian, I've had these two same problems and have reported them. I guess they will say it's a 'compatibility issue' - which seems to cover a multitude of sins for them.

Boring! Boring! Boring!

Thats how i view the New Tree Layout.
Slow....having to wait for the Bars to load up.
When i want to view a particular person in my Tree, a new window opens up....to the start....& the 1st Tree is still at where i last was when i did a search.
The Box on right with all my info, cannot view all my notes & the left boarder of it is cut off!

Why should i have to do this or that to compensate only to be told i'm so sorry for any inconvenience...well that doesn't help one iota.............Wake Up!!........

This has to be the biggest Mess Up in the 7yrs that i have been with Genes.

The Tree has to be user friendly to all, i mean do we all have to have the latest in Windows etc..........to be able to use it ! :-|

The old tree did not save edits automatically.

Even Microsoft no longer supports IE8 (except for security patches).
Suggest that when Gru detects IE8 a warning is displayed:
"Apparently you are using Internet Explorer 8. You may not achieve an optimal experience with this browser. You may upgrade to a modern browser such as Firefox, Chrome, Opera at no cost".

Those using Win7 will have at least IE9.

I would prefer Gru to use its resources to fix issues too long waiting than pandering to IE8.

I am doing my best to try and use and live with this new tree,

I have just bought a new computer as my old was was getting slow and out of date.

Every site I go to is as quick as I could want except GR its painfully slow.

Please sort this out!!

Ian ..............

I hate to ask this, and I'm not being an apologist for GR



but .......

............... What browser are you using???



I use Mozilla Firefox .......... and the Boards move fast for me, most of the time.

There are stalls occasionally when it has to think about whether to post a message, or open a thread.


But, in the main, GR moves as fast as any other genealogical site that I go on ........ such as fmp, FTF, ancestry, etc.


I cannot say anything about how fast my tree moves as I no longer wok on it.





sylvia

Sylvia, I think that's the whole point - you don't use the tree on here. Those of us who (try to) do find the new thing is a nightmare.

I've never spent so much time on the Boards before - I used to spend all my time building my tree. Now I spend just as much time here seeing what other tree-users are saying about this ghastly mess GR have imposed on us.

Oh, yes, the Boards work fast enough - it's just the tree that is quite useless.

And, yes, I use Firefox too - except that GR have just told me to start using Chrome to run my tree as they can't seem to get it to work with Firefox.... aaargh!

Sylvia,

I have tried Firefox, Explorer Chrome and Safari, they are all the same I have also tried them on different computers.

It is slow when trying to view and enter details on my tree, in fact it has got even slower over the last couple of days.

There is no problem with speed when using the message boards.